Great customer service leads to increased customer loyalty. KANA's multi-channel customer service solutions help you create memorable, positive and profitable customer experiences over any channel, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.KANA.com

KANA offers integrated solutions for multi-channel customer service — helping companies deliver a superior experience across every interaction channel. KANA solutions have been recognized with a record number of product and innovation awards, and include:

• KANA Response—helps contact centers maximize agent efficiency, operational effectiveness, and customer satisfaction while managing high-volumes of email, live collaboration and chat;
• KANA Call Center—streamlines contact center operations by guiding agents to deliver the best resolution to customers' questions; and
• KANA Web Self-Service—gives customers a better online service experience while enabling companies to resolve a higher percentage of inquiries at a low cost-per-contact.

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