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Knowledge Management

Posted February 01, 2012

Posted February 01, 2012

Attivio AIE for IT support Posted January 25, 2012

iPerceptions adds instant Concept Clouds feedback Posted January 23, 2012

Hardware and software system Posted January 11, 2012

Service Suite extends SAP CRM Posted January 11, 2012

Adds to computing management capabilities Posted January 09, 2012

SharePoint allows you to move beyond storing information in file shares and e-mail and start collaborating and collecting knowledge... Posted January 01, 2012

KMWorld columnist Judy Lamont discusses trends in the workplace that are driving enterprises to cater to the information needs of workers who are not only mobile but smart-device enabled and cloud integrated. Posted January 01, 2012

Posted January 01, 2012

eGain 10 designed for medium-sized businesses Posted December 21, 2011

Posted December 21, 2011

MetaVis Migrator for Google Apps Posted December 13, 2011

Up to four times faster, says company Posted December 09, 2011

Bringing semantics to content management Posted November 30, 2011

Legal headlines and news Posted November 22, 2011

Search enhancements for SharePoint Posted November 11, 2011

Posted October 29, 2011

The winners of the KM Promise and the KM Reality awards will be formally announced on Nov. 2 at the 2011 KMWorld Conference at Washington Marriott Wardman Park in Washington, D.C... Posted October 29, 2011

The surviving libraries will be the ones that remember that they are in the knowledge business... Posted October 29, 2011

Phat·ic (ftk) adj. Of, relating to, or being speech used to share feelings or to establish a mood of sociability rather than to communicate information or ideas... Posted October 29, 2011

Vision Critical introduces new platform Posted October 27, 2011

Posted October 25, 2011

Social computing has fundamentally changed the way people share and consume information—ultimately boosting productivity and innovation. Through the use of Microsoft SharePoint and social technologies, business conversations are now occurring in transparent work streams, enabling connections and dialogues to happen more expediently—and in some cases to occur under serendipitous circumstances that might never have occurred. . . . Posted October 16, 2011

Of closets and stores... In the words of a leading analyst I talked to recently, content management is a bit like an organized information closet. It provides a way to create and store documents, HTML pages and other types of content. It includes things like version tracking and approval processes. It tags and classifies information, often grouping knowledge by domain. All in all, it provides a cost-effective way to create and organize information. . . . Posted October 16, 2011

Releases Luxid 6 for text analytics Posted October 13, 2011

App-driven interface for SMBs Posted October 12, 2011

Lagan unveils new suite which helps customers to harness the power of the many smart phone, Web and social media applications.. Posted October 12, 2011

By storing and sharing claims electronically, the company has reduced turnaround times by 47 percent... Posted September 29, 2011

The value of "data exhaust" to us depends on two things: finding it, and being able to use it. Posted September 29, 2011

StreamServer designed as single source for internal, external information Posted September 23, 2011

SharePoint integration Posted September 20, 2011

Posted September 20, 2011

Adds Twitter capabilities to customer experience suite Posted September 19, 2011

Expanding presence in U.S. Posted September 15, 2011

Document capture is not a new concept. For the past 20 years, organizations have employed a number of strategies—from keying data from paper documents to basic scanning to eliminate paper storage—in an effort to get rid of their paper. And most organizations that have substantial volumes of paper have implemented some form of solution to reduce the pain of managing paper documents. In recent years. . . . Posted September 13, 2011

Scholars from many disciplines have long studied the field of knowledge management, and significant challenges endure. These challenges exist in both theoretical and conceptual application of knowledge management. Change will be omnipresent—requiring organizations to make incremental or continuous improvements, and breakthrough or "game-changing" advances. Organizations can establish a structure; communicate their intent. . . . Posted September 13, 2011

Search is the circulatory system for knowledge. It excels at finding data and information, from which knowledge is constructed. Search can't quite create knowledge—ultimately, that's a human task—but it does help. Yet just as knowledge is not static, search must be more than a static search box.

The best search ensures organizations constantly assimilate new ways of knowing and sharing as they assimilate more data. Of the various alternatives available. ...
Posted September 13, 2011

It's the suggestion that people running a knowledge management program fear the most: After presenting requirements for a KM tool, it's almost inevitable that someone at the table looks thoughtful and says, "I think you should use our content management system instead."

How can we make the case for our much-needed tool to a skeptical IT audience focused on consolidation? First, let's see what content management (CM) is good for . . . .
Posted September 13, 2011

Customer service has emerged as one of the few remaining differentiators that businesses can sustain over time. Companies that are winning in this environment provide "stand-out" customer service by using knowledge to empower contact center agents and drive self-service interactions. In delivering KM solutions to world-class contact centers and self-service operations for more than 15 years, we have compiled hundreds of best practices. . . . Posted September 13, 2011

There is a new demand to get office networks off the ground and into the cloud. Companies large and small are considering a transition from on-premise systems for organizing their business files and records to cloud-based document management solutions to take advantage of cost savings, as well as benefit from unique features such as folderless data structures. For many years, the only way to deploy a document management solution. . . . Posted September 13, 2011

In order for an organization to properly implement and utilize a document management and workflow solution, it must first understand the "why" behind the potential purchase. In many cases, an organization will task an employee for identifying and cataloging multiple enterprise content management (ECM) vendors without understanding the overall need or push for this type of solution. . . . Posted September 13, 2011

Anyone who reads this magazine, attends our webinars or downloads these white papers already knows this: knowledge management is not an easy thing to define. You can't hit me hard enough with a stick to make me use the "elephant and the blind men" story again, but it's true. One person insists it's about the collaboration among people working in a "project space." Another talks about water coolers and prairie dogs (I'll explain later). . . . Posted September 13, 2011
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