Proving the Value of Knowledge Management

Tacit knowledge contributes to better hospital patient outcomes

Using an ensemble modeling approach, eventually about 1200 models were developed that encompassed a wide range of different measures, including how many days the individual had been hospitalized, whether they were in acute or critical units of the hospital, and other factors

Docusign selects Coveo to revolutionize its customer support experience

Docusign, the Intelligent Agreement Management company, has selected Coveo AI-Search and Coveo Relevance Generative Answering to enhance its customer support experience

Everywhen collaborates with Apogee to transform its workplace operations

Everywhen achieves 28% contractual savings, with expectations to attain an additional 19% reduction

DocSolid and Ricoh partner with Perkins Coie to perform onsite paper-to-digital transformation

The project digitized more than 2 million pages of active legal records entirely onsite

The 12 Temptations of Knowledge

The intuitive appeal of regarding knowledge as a concept lies in a tempting belief that what's true is true. But knowledge is contextual in every possible way.

Life in the Virtual Trenches

Immersive Learning - The applications in education are obvious. But you can build use cases for almost any domain.

What Problem Is AI Actually Trying to Solve?

Too often, AI is deployed reactively—thrown at symptoms rather than root causes—leading to wasted resources, disillusionment, and even deeper inefficiencies.

Beyond the Unknown Unknowns

The concept of unknown unknowns provides us with some cover for not anticipating changes that are impossible to predict.

Managing Information Through Transition: The Merger and Acquisition Integration Playbook

The AI-Powered Intranet Blueprint

2025 KMWorld Guide to KM Trends, Products, and Services

100 Companies that Matter in Knowledge Management 2025

STATE OF AI 2025: MID-YEAR REPORT - Lack of Trusted Content Emerges as Achilles Heel - Survey

State of Play on LLM and RAG: Preparing Your Knowledge Organization for Generative AI

Sponsored by: Graphwise

Toward Greater Visibility in Today's Knowledge World: 2024 Survey on Information Sharing and Transparency

Sponsored by: ProcedureFlow

eGain - The state of Knowledge Management in 2023: Untapped Potential for Business Value - Survey