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Cognitive Computing

The partnership will allow users to gain access to video content on any device, anywhere, while enabling enterprises to take advantage of Azure Posted October 12, 2017

Enables systems integrators to drive more revenue with AI-powered search and relevance technology Posted October 11, 2017

New online tool helps organizations manage their teams more efficiently Posted October 11, 2017

Introduces integrated voice capture, archiving, and retrieval to address e-discovery and regulatory requirements Posted October 05, 2017

ID.me's solution can now offer more identity proofing solutions for the federal government Posted October 05, 2017

New T-Switch enables organizations to deploy AI to drive better customer experiences while maintaining compliance Posted September 29, 2017

Klue has launched with $4 million in funding to address the problem of effectively collecting, curating, and distributing competitive intelligence. Posted September 27, 2017

InsideView Target provides marketers with better searching tools Posted September 18, 2017

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement… Posted September 15, 2017

We have entered the era of smart applications. Chatbots, recommendation services, knowledge discovery tools and analytics solutions are deployed across various industries to enhance digital customer interaction and increase operational efficiency. The demand for talented and experienced developers and technology professionals is constantly exceeding supply… Posted September 15, 2017

In the span of just a couple months—June and July 2017—Netflix has been mentioned in Forbes, TechCrunch, and an 80-page report on artificial intelligence (AI) published by McKinsey & Company. It was also the subject of a blog on RT Insights about machine learning. That's a lot of ink… Posted September 15, 2017

On a recent, very long plane trip, I watched a fellow passenger scroll through a number of movies on her mobile device. She would watch a few minutes of a film, then switch to another one. After she repeated this pattern for several films, she sighed and shook her head. It turns out her brother had recommended movies for her "watching pleasure" while flying over the Atlantic Ocean… Posted September 15, 2017

Each year KMWorld identifies a host of technologies that we deem "trend-setting" in the broad sphere of knowledge management. Some of the technologies fall into such "hot" categories as artificial intelligence, machine learning and the Internet of Things. Others are more tried-and-true, providing increasing functionality in enterprise collaboration and information management, text analytics and search, compliance and information governance, customer service and support, business process management and case management. Posted September 14, 2017

Two themes are top of mind at this stage of the new AI era: "Training data is the new ‘oil' for the AI economy," and "deep learning has left the labs and become mainstream. Posted September 14, 2017

FirstSpirit Intelligent Content Engine provides AI-powered personalization technology to increase engagement Posted September 13, 2017

The integration will power Reddit's search functionality Posted September 07, 2017

New product brings together Microsoft, Google, and Elastic Posted August 23, 2017

AI-driven intelligent agent helps brands deliver better customer experiences Posted August 17, 2017

AI applications enable professionals to leverage enterprise knowledge, classify and extract data from within documents and automate cognitive tasks Posted August 16, 2017

Determining what content really contains and how it can benefit the business is a critical skill in today's hectic business environment Posted August 08, 2017

KMWorld 2017 is co-located with Taxonomy Boot Camp, Enterprise Search & Discovery, SharePoint Symposium, and the Text Analytics Forum Posted August 03, 2017

By inserting their own data models and algorithms into Adobe Target, organizations will be able to improve and personalize the customer experience Posted July 28, 2017

Investment will be used to accelerate expansion of machine learning to convert unstructured information streams and repositories into actionable data Posted July 11, 2017

Patent-pending workflow integrates facial recognition Posted July 07, 2017

AI-powered search can help knowledge workers get instant access to relevant documents and personalized results. Posted July 05, 2017

eGain Solve will accelerate contact center transformation on the Cisco platform Posted July 03, 2017

Human thinking balances AI systems. They can plug each other's blind spots. Humans make judgments based on their worldview. They are capable of understanding priorities, ethics, values, justice and beauty. Machines can't. But machines can crunch vast volumes of data. Posted July 03, 2017

KMWorld 2017 offers programming that focuses on leading-edge practices that enables attendees to gain knowledge to build strong organizations Posted June 29, 2017

The new AI capabilities will allow users to translate text in any language Posted June 28, 2017

Bolsters platform with AI and NLP for automatic classification of documents and other information Posted June 20, 2017

Helps online retailers enhance customer experience and identify opportunities Posted June 15, 2017

Uses cognitive search to get enterprise users information when they need it Posted June 12, 2017

PoolParty 6 makes it easier to leverage large and complex datasets and achieve 360-degree views Posted June 08, 2017

Deep learning capabilities enable automated document classification Posted June 07, 2017

Four key new features in Tableau 10.3 Posted June 02, 2017

But what is a cognitive computing application exactly? Would you know one if you saw one? And would you have a reasonably intelligent way to differentiate a cognitive application from the applications we are familiar with in this early cloud/big data period? Posted May 31, 2017

Enterprise-grade solution addresses challenges posed by information silos Posted May 24, 2017

Artificial intelligence acquisition will enable new conversational interfaces for Cisco's collaboration suite Posted May 15, 2017

New product release offers AI conversational surveys, omni-channel case management, and CX-focused machine learning to support CX Posted May 03, 2017

Regardless of what else cognitive computing may achieve, it is already considerably impacting the business user's data-driven practices. Posted April 29, 2017

The fact is that any of the techniques available to the market today for predicting one's actions based on a profile can be important tools, but they cannot, with any great accuracy, predict the behavior of one single individual. They rely on groups of similar individuals to predict the probability of one person's actions. Posted April 29, 2017

New IBM Cloud service uses AI offerings to improve analysis of content Posted April 24, 2017

New software helps human resources departments design more effective voice of the employee programs Posted April 06, 2017

We are articulating a framework designed to offer executives who are facing opportunities or challenges in the world of cognitive computing a systematic way to consider the key decision elements for a particular application goal. Posted March 31, 2017

Partnership allows pharmaceutical companies to derive competitive intelligence from Dow Jones Factiva content using Linguamatics NLP-based text analytics Posted March 30, 2017

RAVN Connect Enterprise offers a variety of search tools to give enterprises deeper answers Posted March 21, 2017

Smartling integration connects customers with the IBM Watson Language Translator Posted March 09, 2017

KMWorld's list of the 100 Companies that Matter in Knowledge Management for 2017 provides unique insight into the changing knowledge management market Posted March 09, 2017

The next generation of cognitive applications will put computers even more firmly in the drivers' seat and require increasing confidence in their capabilities.

Although cognitive computing has tremendous potential to augment and enable knowledge work, its implementation should not distract KM programs from their core missions to retain critical knowledge and ensure its flow.
Posted March 01, 2017

Our annual list of 100 Companies That Matter in Knowledge Management features organizations that manifest innovation, ingenuity, resourcefulness, usefulness, collaboration, community, expertise and that help their customers attain such qualities. Posted March 01, 2017
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