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Cognitive Computing

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Converse is an all-channel communications solution Posted July 16, 2019

ABBYY's expansion is fueled by the region's growing investment in intelligent automation  Posted July 16, 2019

Winners will be showcased in a special section on the KMWorld website and in the November/December 2019 edition of KMWorld magazine! Posted July 11, 2019

Progress Corticon 6.0 delivers a faster, more powerful, and easy to use automated digital decisioning system Posted July 11, 2019

In this latest webinar experts discuss AI-driven search and text analytics Posted July 10, 2019

The acquisition enhances critical AI capabilities to transform shopping experiences and boost conversions Posted July 10, 2019

Additional capital will be used to enrich the platform, grow the business, and scale global operations Posted July 09, 2019

The word "intelligent" is used so often in describing KM applications, it can be challenging to evaluate search tools to determine whether they are best for a particular set of needs. Posted July 08, 2019

Sinequa provides an AI-powered search & analytics platform that enables organizations to become information-driven. This means having actionable information presented in context to surface insights, inform decisions, and elevate productivity, consistently and reliably. Our platform consists of packaged technology that allows this to happen quickly and without sacrificing context or quality as typically happens with "lossy" approaches involving data migration. Posted July 08, 2019

An apocryphal story about a pilot trying to land at the Seattle Tacoma Airport (SeaTac) in heavy fog holds some lessons for intelligent search. The pilot of a small plane has no visibility due to the fog. Depending on who's telling this story, an electrical malfunction disabled the instruments, the instruments simply don't work, or the pilot is only rated for visual flight. Thus, the pilot can't figure out how to get the plane to SeaTac. Posted July 08, 2019

Strategic goals and objectives while integrating AI should include creating an effortless experience for customers; enabling those closest to the customer; supporting collaboration; and allowing a consultative support approach. Posted July 08, 2019

Before diving into cognitive computing, organizations should pick a problem that can be solved using techniques and resources available today and is central to an important business process that cannot be solved any other way. Posted July 08, 2019

In today's AI-exploded world, analysts and business people loudly call for more data, complaining that cognitive ?computing and other AI applications need more raw material to build better models and more accurate predictions. Posted July 08, 2019

The more systems and subsystems we attempt to stitch together, the greater the unpredictability. Posted July 08, 2019

Machine learning builds up a model that connects data points in complex, multi-dimensional ways, usu­ally without yielding the sort of general principles we're accustomed to reason­ing from. Posted July 08, 2019

How a great KM brand looks is different for every organization, but it is always a reflection of the people and mission that KM is designed to serve. Take a deep dive into your organizational culture to determine the language, look, and feel that will resonate best. Then, promote and leverage the KM brand at every opportunity to remind employees of the KM resources available to them. Posted July 08, 2019

As organizations continue to recognize the value of data as an asset, the market for data quality solutions will grow. Posted July 08, 2019

The blending of the digital and physical experiences is as inexorable as this phenomenon is horizontal. Edge computing is the gateway for this confluence in which each respective experience enhances the other for increased customer satisfaction and data-driven profits. Posted July 08, 2019

In the future, expect greater use of conversational interfaces, and search functions that are fully integrated with other applications and highly context-sensitive, with help readily available. Posted July 08, 2019

The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements. Posted July 08, 2019

Customer and agent interactions ensure data quality in training AI-based system to achieve high customer response accuracy Posted July 02, 2019

The newest version of the platform covers production steps, resource recruitment, training, testing, financial management and analytics all on one cloud-based environment Posted July 02, 2019

With Algolia on Azure, enterprises have another option for reducing their development and management costs by opting with a fully managed solution that removes unnecessary complexity Posted June 28, 2019

The new v15.0 SDK speeds up the initiating scan jobs process Posted June 27, 2019

In this clip from his KMWorld 2018 presentation on AI-enabled intelligent assistants, M-Files AI Product Manager Trevor Cookson discusses advantages for search. Posted June 26, 2019

The partnership aims to intelligently automate business processes Posted June 25, 2019

While at first they may be apprehensive thinking that new technology could "take my job," employees discover that automation is not meant to replace them but to serve them by performing tedious, time-consuming tasks Posted June 25, 2019

Red Box enables Tethr to increase its breadth of capture capability and leverage high quality audio within its platform Posted June 24, 2019

In this clip from his KMWorld 2018 presentation on AI-enabled intelligent assistants, M-Files AI Product Manager Trevor Cookson discusses advantages for File-Save applications. Posted June 19, 2019

The agency will provide consulting services to customers and prospects of EnterWorks engaged in multi-domain experience management (MxM) implementations Posted June 18, 2019

Integration streamlines invoicing and service ticketing for MSPs selling Intermedia's UCaaS offering Posted June 17, 2019

New solution empowers enterprises to pilot new analytics innovations in real-time Posted June 14, 2019

The collaboration will support automation industry growth Posted June 14, 2019

The platform promises accelerated time-to-value, reducing errors, lowering costs, and improving operational visibility Posted June 13, 2019

The goal of the partnership is to increase the visibility of research in the Social Sciences and Arts & Humanities Posted June 13, 2019

Capture, manage, share, find: Federal Home Loan Bank of Chicago VP for KM Hyan Syed describes how his organization has defined its KM implementation in this clip from his presentation at KMWorld 2018. Posted June 12, 2019

These five partners join Agorai's growing ecosystem of AI solution and data providers Posted June 11, 2019

For too long IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures Posted June 11, 2019

SAS storyteller Tuba Islam highlights three key approaches to automation and machine learning in this clip from her presentation at Text Analytics Forum 2018. Posted June 11, 2019

These deeper integrations will make it even easier for enterprises and SMBs to work faster and smarter Posted June 10, 2019

Time is running out. Submit your nominations for the first annual KMWorld Readers' Choice Awards Program Posted June 06, 2019

The funding will support additional growth and connectedness among pet communities in neighborhoods across the U.S. and Canada Posted June 06, 2019

The new offering leverages Troovo's travel industry payments solution Posted June 05, 2019

Whether finding the best expert, the best template, or the most relevant search results, AI helps firms take their knowledge management efforts to the next level Posted June 05, 2019

Serious Insights Founder & Principal Analyst Daniel W. Rasmus explains how AI can be used to narrow the window for maintenance in some organizations in this clip from his presentation at KMWorld 2018. Posted June 05, 2019

dtSearch enterprise and multiplatform developer products instantly search terabytes across a wide variety of online and offline data types with over 25 search options Posted June 04, 2019

Kiki Adams, head of science at Receptiviti, explains stopwords, or function words, and why they matter in text analytics in this clip from her presentation at Text Analytics Forum 2018. Posted June 04, 2019

These solutions will provide companies with internal and external analytics, and productivity tools that enhance customer and employee engagement Posted June 03, 2019

Watson Ads Builder can bring the power of DIY conversational design to brands Posted June 03, 2019

New capabilities in Yammer include updates for security, privacy, and compliance, live events in Yammer, and updated styling and formatting for conversations. Posted May 31, 2019
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