SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Cognitive Computing

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Appian's Robotic Workforce Manager solution for Blue Prism provides improved levels of visibility and self-service to business users Posted May 22, 2019

SmartLogic CEO Jeremy Bentley debunks myths about the power of machine learning in organizations in this clip from his presentation at KMWorld 2018. Posted May 21, 2019

The new Workforce Engagement enhancements use automation at key points to improve the experience for customer and employee alike Posted May 20, 2019

Helps companies using ServiceNow apply AI, machine learning, and NLP to mission-critical workflows in ITSM, customer service, and GRC Posted May 20, 2019

The new FlexiCapture REST API simplifies integration and use of ABBYY's advanced capabilities all orchestrated and driven within their core business application or service Posted May 17, 2019

The companies will provide customers with powerful intelligence solutions that extract value from financial data and surface actionable information across all business functions Posted May 16, 2019

Advances in computer vision and machine learning have enabled video to be a rich source of insights that provide operational and CX intelligence Posted May 16, 2019

Speeds up the drug discovery process and fuels the use of AI Posted May 15, 2019

Anand Subramaniam, SVP-Global Marketing, eGain Corp., reflects on evolving requirements for successful interactions with today's consumers and the importance of leveraging AI, natural language processing, and machine learning Posted May 15, 2019

Grabyo and Flowics partner to simplify real-time audience interactivity for live video on social and digital platforms. Posted May 15, 2019

It's time to submit your nominations for the first annual KMWorld Readers' Choice Awards Program Posted May 14, 2019

SmartLogic CEO Jeremy Bentley charts the business value of AI from automated to autonomous in this clip from his presentation at KMWorld 2018. Posted May 14, 2019

The patent is for a proprietary tech that enables not just client-side recording, but server-side as well Posted May 10, 2019

New features include support for more languages and words Posted May 09, 2019

This latest KMWorld webinar focuses on AI and how to implement strategies for employees and customers Posted May 09, 2019

Connecting the seeker to the information she seeks is not a new problem. Interaction design has been a stumbling block since the age of the card catalog. Posted May 08, 2019

Only a minority of healthcare companies have a solution for using unstructured clinical information contained in electronic health records, although a majority of companies are either implementing one or exploring their options for doing so. Posted May 08, 2019

By unifying all aspects of data management for expedient, trustworthy access to data in a single platform, BI empowers much more than analytics. Posted May 08, 2019

Agile—a project management approach that stresses iteration, collaboration, and customer centricity—tops the list of innovations shaping KM programs. Posted May 08, 2019

This deployment benefits both new and existing Azure users as it provides the ability for existing users to easily scale robot deployments as needs change Posted May 06, 2019

This latest webcast explores cognitive computing and AI options Posted May 01, 2019

New machine learning capabilities identify customer pain points and outliers in CX data Posted April 30, 2019

Businesses can improve customer retention and accelerate digital transformation by engaging customers via their preferred channel Posted April 26, 2019

Automates foreign language translation for e-discovery review Posted April 24, 2019

The acquisition will offer customers the ability to determine highly targeted audience segments to drive audience growth and generate new revenue streams Posted April 22, 2019

Businesses rank customer knowledge before product and finance as the key to success. Effective knowledge management offers a way to make customers and companies happy, all at once. Posted April 19, 2019

Good CX is rooted in quickly delivering intelligent answers and insights. Customers depend on information being readily available and accessible. The three elements that make this significantly more achievable are content unification, NLP, and machine learning. In this time of limited patience and abundant competition, KM should not be overlooked as an effective tool for improving the customer experience. Posted April 19, 2019

Contextual knowledge can make the difference between delivering weak, generalized results and clear, targeted information. Well-maintained contextual knowledge can improve the speed, accuracy, and overall confidence in the knowledge base. Posted April 19, 2019

Toptal's expert network will leverage this new "digital workforce" to implement and automate repetitive, work processes and help solve critical business issues Posted April 18, 2019

Conversation analysis system determines how companies can improve use of artificial intelligence and accelerate automation ROI Posted April 17, 2019

This partnership supports legal and audit certainty in real time Posted April 16, 2019

One Med Chart is a user-driven universal medical record and health information repository designed to give individuals the ability to monitor, improve, and keep track of their health through a user-friendly wellness app Posted April 15, 2019

Businesses - SMBs in particular - can now use OnTask-enabled Brother devices to automate document workflows for remote collaboration, detailed workflow visibility and tracking of critical documents, and more Posted April 15, 2019

Connector accelerates access to, and deployment of, InterSystems IRIS data platform Posted April 15, 2019

Search360 allows users to search seamlessly across hosted and external catalogs, view results in real-time, compare items side-by-side and checkout for approval Posted April 12, 2019

New predictive merchandising feature for digital commerce customers Posted April 10, 2019

KMWorld 2019 is seeking experienced knowledge, content, search, and enterprise experts who can provide practical, hands-on information, case studies, and instruction Posted April 04, 2019

Knowledge-enabled suite includes resource management, project delivery, proposal automation, VoC, and new WorkCenter dashboard Posted April 04, 2019

ABBYY Vantage empowers business users to accelerate digital transformation goals Posted April 04, 2019

The funding will bring the company's platform to a broader number of customer experience professionals. Posted April 03, 2019

Partnering with Alteryx will not only streamline workflows for tax technologists, it will also provide greater efficiency through enhanced data automation and analysis Posted April 01, 2019

Additional intelligence and deeper AI partnerships will be added to DocuSign Agreement Cloud offering Posted March 29, 2019

Industry partners join forces to connect data and gather insights fueled by AI and intelligent services  Posted March 28, 2019

Collaboration focuses on the Latin American market Posted March 27, 2019

This partnership aims to deliver a complete solution for technical support and customer care for financial institutions and other regulated industries Posted March 26, 2019

Domo Stories aims to close the data literacy gap and help customers get more value from their business data Posted March 26, 2019

Integration will allow joint customers to embrace data-driven decision making Posted March 25, 2019

By converging MDM, BIM, and machine learning, ENGIE Ineo is forming a modern information management infrastructure Posted March 22, 2019

Mobius 9.1 can to match the velocity of evolving business user needs Posted March 21, 2019

By combining RPA with data from all sources including unstructured data, companies can achieve end-to-end process automation Posted March 20, 2019
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