Enigma links resources to Bobcat

Bobcat dealer service technicians are using a new integrated Web-based application to access the latest service, parts and labor information on all models of the company's compact construction and industrial equipment.

By deploying the new system, Bobcat, a division of Ingersoll-Rand, is providing its 800 dealer locations worldwide with Web and DVD access to product information, which covers illustrated parts catalogs, installation instructions, service manuals and more than 125,000 part numbers.

The new system, called Bobcat Aftermarket Support System II (BASS II), is built on Enigma 3C Platform. It's driven by serial number, model name or part number to give maintenance personnel relevant information for the specific equipment being serviced. With single sign-on implementation, the solution allows dealers to navigate the Bobcat Web site, simplifying online parts ordering and tracking. Also, incremental update functionality enables dealers to receive service and maintenance revisions three to six months faster than in the past, according to a press release from Enigma.

Says Rich Goldsbury, VP of marketing services at Bobcat, "The new Bobcat aftermarket solution, which was designed and built with the help of our dealers, ensures that Bobcat equipment is fixed right the first time so our customers can get back on the job. Enigma's 3C Platform is the heart of the system, ensuring that the dealer community is able to deliver a fast, accurate diagnosis and repair, and to offer the best on-the-spot price quotes on parts and labor."