Agile business decisions

LexisNexis is expanding its use of business rules management software from Corticon Technologies. The new application is being used by LexisNexis to help create new customer accounts. Those accounts were previously processed and managed by a custom rules engine that required continuous development resources and technical support.

Explaining the evaluation process that led to selection of the solution, Chuck Carter, senior software engineer at LexisNexis, says, "Business agility was a key criterion, and Corticon was rated best at enabling fast and accurate changes to our processes. It was the only product that looked like it could really be used successfully by our business users."

Steve Iddings, director of applications integration at LexisNexis, says, "We're using the solution so our business users have the flexibility to create, change and manage the majority of their business decision logic without much IT involvement. "

The company first used Corticon to solve intelligent customer routing decisions in its customer order management system.

A recent press release from Corticon says that LexisNexis has realized the following benefits:

• Increased business agility. Business users are building and changing 80 percent to 90 percent of their business rules logic without consuming IT resources.

• Reduced project costs. LexisNexis has eliminated 80 percent of the cost associated with extending and changing its business logic while reducing the cost of new projects by 50 percent.

• Reduced operation costs.

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