A marriage that works

Deloitte Consulting has installed a Web-based knowledge management infrastructure for its Melbourne, Australia, outsourcing service center. The consulting firm has deployed Livelink from Open Text across its intranet to enable collaboration between work groups at multiple sites associated with activities at the Melbourne center.

The implementation is intended to improve service to clients by encouraging knowledge sharing, centralization and workflow for the service center's projects and application support work. Through improved information access, according Open Text, service center practitioners will be able to personalize content while capturing and synthesizing knowledge in real time across project teams.

David Fothergill, director with Deloitte Consulting, says, "We required a solution that could marry strategy to technology, drive complex change rapidly and consistently handle the sheer volume and scale of activity in the service center. We evaluated other vendors and found that Open Text met all our criteria for management of the knowledge chain while price and performance were competitive."

Through its open architecture, Livelink will integrate project management software from Primavera (primavera.com) and e-business software from Siebel Systems (siebel.com).

"Livelink will undoubtedly standardize the way we conduct our business," says Fothergill, "replacing disparate islands of knowledge with a comprehensive collaboration and knowledge management solution. Its ability to scale and handle our diversity of applications in our operation was critical."