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The Minnesota Department of Revenue (MDOR) oversees the state’s revenue system, which is made up of 28 state taxes and local property taxes collected by county governments. The department serves 2.4 million taxpayers and processes approximately 3.6 million tax returns annually. The Situation: The Need to Streamline Tax Processing The department’s legacy mainframe system was 30 years old and relied on sequential batch processing of massive volumes of paper, and was itself merely an automation of historic manual processes. It was difficult to manage and relied upon labor-intensive processes that grew more expensive each year. Posted June 02, 2006

The amount of information government agencies handle today is greater than ever. Information exists in many forms such as email, faxes, paper files and electronic records. The challenge is handling all these types of documents while trying to improve service to citizens and other government agencies. The Underlying Challenge Information—whether it’s a physical piece of paper, electronic file or a fax—is the underlying component in government processes. The key to improving process efficiencies and cost effectiveness is managing the information flow. Posted June 02, 2006

The value of correspondence management is more often than not overlooked and underestimated in organizations around the world today. And, in a world that is becoming more and more information-dependent for a variety of reasons—security, legal/regulatory requirements and organizational efficiency, to just name a few—just the opposite should be true. As more people become wired, the use of electronic communication to interact with any organizations, especially government agencies, is becoming more and more pervasive. Posted June 01, 2006

The long tail was first described by Chris Anderson, editor-in-chief of Wired.1 Anderson points out that the assumptions we use to make scarcity-based decisions in the offline world are turned upside down by the Internet. Online, it costs practically nothing to add another piece of content to a collection or another SKU to a supply chain. It consumes no additional shelf-space because online shelf-space is infinite. It doesn¹t have to be held in on-hand inventory because it can be sourced at the time of an order. Similarly, serving one more user costs practically nothing. Even if taking on 10,000 additional users incurs additional costs in hardware and bandwidth, this pales in comparison to the outlay for construction, staffing and supply infrastructure for new buildings. And the potential benefits are enormous. Posted June 01, 2006

Dissecting the Public and Private Sectors ”Have To” vs. “Want To” My question was simple: What are the main differences between the ways the public sector—government agencies, administrations, defense organizations, civilian agencies—deploys technology solutions versus the ways its private, commercial counterparts do it? My initial guess was spelled out in the title of this article: There’s “Have To,” and then there’s “Want To.” I took this basic premise into two conversations this month—one with Jan Rosi, president of TOWER Software North America, and one with Steve Papa, founder and chairman of Endeca. Posted June 01, 2006

Inxight introduces Search Extender Posted May 31, 2006

Posted May 31, 2006

Since 2002, the Naval Postgraduate School’s Center for Homeland Defense and Security has developed a wide range of graduate education programs that help current and future homeland security leaders with strategies, policies and organizational elements to defeat terrorism in the United States. The CHDS, which is sponsored by the U.S. Department of Homeland Security, offers a homeland security master’s degree that was the Posted May 26, 2006

Kofax introduces Document Scan Server Posted May 22, 2006

Stellent announces Site Studio Posted May 22, 2006

Introduces new forms solution Posted May 22, 2006

JBoss enhances open source platform Posted May 10, 2006

PersonalBrain 3.0 Posted May 10, 2006

BI support for OneBox Posted May 08, 2006

Siderean introduces Searmark Navigator 4.0 Posted May 03, 2006

InStream integrated into UCM Posted May 03, 2006

Releases IDM 20.1 Posted May 03, 2006

Attensity releases beta of Server 4.0 Posted May 01, 2006

Zenprise offers service management software Posted May 01, 2006

Inxight announces SmartDiscovery Extraction Server Posted April 26, 2006

Posted April 26, 2006

Stellent introduces Universal Records and Retention Management Posted April 26, 2006

Code Green offers security appliance Posted April 10, 2006

Extend business intelligence Posted April 10, 2006

Launches Enterprise Search 4.0 Posted April 10, 2006

Introduces Market Solutions Posted April 03, 2006

Tackle e-government initiatives Posted March 23, 2006

Operates as independent entity Posted March 23, 2006

CODA goes beyond SOX Posted March 15, 2006

Posted March 15, 2006

WebQL 3.0 from QL2 Posted March 13, 2006

Attensity launches Version 2.0 Posted March 08, 2006

Releases new SDKs Posted March 08, 2006

Posted March 01, 2006

Releases new capabilities and best practices Posted February 15, 2006

Content life cycle management Posted February 08, 2006

Posted February 06, 2006

ESP to offer proprietary taxonomies Posted February 01, 2006

SmartDiscovery for search appliance Posted February 01, 2006

Coveo goes with Dragon AudioMining Posted February 01, 2006

Recommind launches latest version Posted February 01, 2006

Vignette strengthens capabilities Posted February 01, 2006

Acquires Navisware division Posted January 16, 2006

Siderean introduces new platform Posted November 21, 2005

A brand new Posted November 17, 2005

Inxight partners with Kapow Posted November 16, 2005

Posted November 01, 2005

Posted November 01, 2005

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