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Records Management, E-Discovery, Compliance

Buyers' Guide

IRE 2.2 saves time, adds value Posted August 05, 2009

As more and more information is communicated through informal channels such as blogs and wikis, the importance of incorporating those electronic documents into a formal life cycle strategy also increases. An area of particular vulnerability is the issue of knowledge retention as the baby boomer generation moves into retirement... Posted August 03, 2009

With more than 500 fee-earners in 12 practice groups, cost-control and productivity have been critical concerns for Taylor Wessing LLP, a UK top-20 law firm specializing in intellectual property law. Recognizing that the pervasiveness of paper documents represented a large hidden cost, Tim Hyman, IT director, embarked on an ambitious program to transform how documents flowed through the organization. "To create an environment that is less paper-intensive, we implemented a broad portfolio of technology from Autonomy iManage (formerly Interwoven) that enables our professionals to store, access and share a complete range of documents," Hyman said. "That was a crucial first step, but we felt we could extend the value of the implementation even further by streamlining our entire document lifecycle... Posted July 21, 2009

In order to compete effectively in the 21st century, many organizations are designing powerful and unique business processes, and automating these processes with business process management (BPM) technologies. These organizations recognize that their financial performance and the quality of service they provide to their customers are intimately tied to their business processes. For this reason, many organizations consider BPM to be a vital strategic technology that has the power to decrease costs, increase productivity, provide high-quality customer services levels and realize a respectable ROI for their investment. According to a Gartner BPM Survey of more than 50 companies, 78% of the firms reported an ROI of more than 15%. BPM enables organizations to design, automate, monitor and actively control... Posted July 21, 2009

Many companies across a wide range of industries collect the information they need to run their operations by having numerous paper forms filled in, routed, processed and approved. For decades, these information-gathering processes have been paper-based and manual. More recently, IT professionals or systems integrators have been able to cobble together a variety of image capture solutions and middleware with their ECM systems, sometimes with workflow capability, that together enable some form of digital process automation.Now, many organizations including financial institutions, schools, government agencies, medical organizations, manufacturers, high-tech companies and others have realized that taking the paper out of the process saves time and money. The benefits realized... Posted July 21, 2009

Paper is not sexy. First of all, it's flat—no curves! And it's thin—no muscles! Don't even get me started on the fact that it's mostly white. It doesn't even have that certain allure of danger ... unless you count paper cuts. So how come every information manager I've ever known (and I've known a lot) always tells me, "We've got to deal with this paper!" "We're overwhelmed by all this paper!" And my favorite, "We have to tame this paper beast!"The paper beast is still alive and well, after all these years. Despite almost two decades' worth of effort to automate paper-based business processes of all kinds, it might be a little surprising that the issue of "paper" is still on the minds of knowledge managers and business executives... Posted July 21, 2009

Google, the giant in Web search, introduced a service that allows friends to "see" one another's location on their respective mobile devices. The service, a component of Google's social networking services, has different facets. The Latitude feature plots friends on a Google Map. The Connect feature makes it easy to join a community. Those new offerings keep Google in step with similar offerings from online vendors designed for the young and those young at heart. Google and Salesforce.com have taken an important step... Posted July 03, 2009

On the most basic level, we need to take a step back and focus on the fundamental question: Why was the Department of Homeland Security created? It was not created merely to bring together different agencies under a single tent. It was created to enable these agencies to secure the homeland through joint, coordinated action. Our challenge is to realize that goal to the greatest extent possible. —Former Homeland Security Secretary Michael Chertoff to the Senate Subcommittee on Homeland Security, April 20, 2005... Posted June 01, 2009

In general, text analysis refers to the process of extracting interesting and non-trivial information and knowledge from unstructured text. Text analysis differs from traditional search in that, whereas search requires a user to know what he or she is looking for, text analysis attempts to discover information in a pattern that is not known beforehand (through the use of advanced techniques such as pattern recognition, natural language processing, machine learning and so on). By focusing on patterns and characteristics, text analysis can produce better search results and deeper data analysis, thereby providing quick retrieval of information that otherwise would remain hidden.
Text analysis is particularly interesting in areas where users must discover new information, such as in criminal investigations, legal discovery and when performing due-diligence investigations. Such investigations require 100% recall; i.e., users cannot afford to miss any relevant information....
Posted June 01, 2009

Vignette is Open Text's latest Posted May 11, 2009

Greater scalability, security, usability Posted May 11, 2009

Attempting to address compliance requirements, many companies have taken the brute force approach to information management by saving everything, typically in one mass repository. With regulations only rarely requiring the retention... Posted May 04, 2009

In today's marketplace, with data repositories across the enterprise growing at exponential rates, internal knowledge and relevant information is becoming increasingly difficult to find and retrieve when it is needed. With enterprise discovery... Posted May 04, 2009

Posted May 01, 2009

DocuShare takes more big steps Posted April 06, 2009

Posted March 01, 2009

Posted March 01, 2009

Publishing this list is the most difficult project KMWorld undertakes every year, and I've been heading the effort since it began in 2000. Our somewhat informal judging process taps the individual and collective wisdom of colleagues, analysts, system integrators and even a selected group of users... Posted March 01, 2009

Anyone who has spent time in a hospital emergency department (ED) or even watched television shows about them realizes that they present a daunting knowledge management challenge... Posted March 01, 2009

"Going green" has become a topic of increased attention lately, but it's nothing new to knowledge management. By its nature, knowledge management promotes efficiency and optimal use of resources, which often reduces the amount of energy required to achieve a given goal. What has changed is the heightened awareness of those benefits... Posted February 02, 2009

KMWorld magazine recently hosted a roundtable discussion that focused on e-discovery. We reproduce the conversation here because of its uniquely comprehensive view of e-discovery, from the nitty-gritty details to the overall impact... Posted February 02, 2009

Imagine: Company A and Company B each receive notice of litigation and are given 100 days to pull together all documents deemed relevant to the cases being brought against them. Both will undergo the process of e-discovery... Posted February 02, 2009

With the implementation of FRE 502, the use of advanced analytical software such as concept searching in your review platform becomes an important tool in preventing inadvertent waiver of privilege. Concept searching can also play a critical role... Posted February 02, 2009

Interest in electronic discovery within many organizations has risen in the past four years. One telling data point is the relative rise in search queries on Google for the term "ediscovery". A report from Google Insights for Search shows a spike... Posted February 02, 2009

Managing legal holds requires an organization to make the same commitment to quality improvement that it applies to any of its business practices, whether it's customer care, manufacturing or inventory management... Posted February 02, 2009

The risks and costs for corporations faced with requests for electronic discovery have never been higher. These realities are forcing most corporate counsel to look for alternatives to the model of outsourcing the management and execution... Posted February 02, 2009

Whether shopping online, browsing the corporate intranet or conducting legal research, end users typically call upon a search engine for one of three reasons: to find, discover or explore information. When it comes to carrying out discovery work... Posted February 02, 2009

Let's say you are CIO/head of legal technology/technical staff. You've just finished getting your company's electronically stored information (ESI) ready for discovery, and are reviewing the costs of the project. One thing's certain: the bill... Posted February 02, 2009

In many instances, when in-house legal professionals require advanced searching capabilities for e-discovery and legal activities, they often default to in-house variants of common Web search tools. However, Web search tools are not optimized... Posted February 02, 2009

In the mid-1960s, the term "email" was simply a way to transfer electronic information from one user's directory to another on the same computer. In the 1970s, email as we now know it evolved through the development of standards... Posted February 02, 2009

In some ways, we were way ahead of the curve. We've been talking on these pages about the challenges of locating, retrieving, indexing and presenting electronic information in the event of litigation—also known as "e-discovery"... Posted February 02, 2009

$775 million price tag Posted January 22, 2009

Content Analyst and Legal XtraNet join forces Posted January 22, 2009

Posted November 03, 2008

The KM Promise Award goes to a vendor who has risen above the noise enough to make our editors take special notice. The KM Reality award goes to an organization that has applied KM practices and technologies in a unique and special way... Posted November 03, 2008

Increases in data breaches and the development of electronic discovery (e-discovery) are prompting firms to closely re-examine their records retention and management policies. New breaches seem to be reported monthly, if not weekly. In August alone, data breaches were announced at Countrywide Financial , Bank of New York Mellon, and Best Western, potentially affecting millions of customers... Posted November 03, 2008

On July 30, 2008, the US Securities and Exchange Commission (SEC) unanimously voted to look at websites—specifically interactive technology—as new ways to channel communication between corporations and the investor community. According to a statement made by SEC chairman Christopher Cox... Posted November 01, 2008

Five years ago, the importance of email archiving was just starting to capture the attention of IT organizations. The combination of soaring volumes of email, along with a growing awareness of the legal sensitivity of email, prompted many organizations to reconsider how email records were being managed... Posted November 01, 2008

We are witnessing an ominous information governance challenge. We see explosive growth in the creation and collection of documents and other rich content. We also see organizations being inundated by demands for compliance with industry regulations and laws (locally and abroad)... Posted November 01, 2008

In the maze of modern electronic discovery through which in-house counsel and IT departments must travel, data maps offer much needed direction. A data map, as the name implies, is a representation of where a corporation's data is stored across all of its various repositories... Posted November 01, 2008

There have been some very significant developments in electronic records management (ERM) solutions in the last 10 years. International standards such as DoD 5015.2 and MoReq2 have helped the industry to agree on the functional requirements, and the top-end solution providers have made... Posted November 01, 2008

Often on the advice of legal counsel, more organizations are evaluating enterprise records management to comply with the revised e-discovery laws or support compliance. Despite the urgency of this mandate, the reality is that it can take years to implement true, enterprisewide records management.Even among Global 1000 companies with the financial and legal resources to fund such initiatives, analysts estimate that only a fraction has an enterprisewide... Posted November 01, 2008

As projected by analyst firm IDC in a recent report ("The Diverse and Exploding Digital Universe," March, 2008) the world will create and replicate close to 1,800 exabytes (or 1,800 billion gigabytes) of digital information by 2011, 10 times the amount created and replicated in 2006. The annual compound growth rate between now and 2011 will be almost 60%... Posted November 01, 2008

Although storing 250 gigabytes of data can cost less than $250, hiring an external firm to process and review this data for e-discovery can cost up to $1 million. The impact of these costs is particularly noticeable to in-house legal teams and support staff who are often at the front lines of any e-discovery... Posted November 01, 2008

At first glance, the recent survey on email archiving by the Storage Networking Industry Association (SNIA) seems to contradict itself. It found that while most companies realize they have to retain email and other electronic records for at least 50 years, most admit they are "highly dissatisfied"... Posted November 01, 2008

Once upon a time there was a records manager, who managed records. And there was an IT group, who managed archives. And there were knowledge workers, who carried out their daily jobs. And there were legal officers, who made sure all the above didn't get the company in trouble... Posted November 01, 2008

Enterprise data management Posted October 31, 2008
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