SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019


Knowledge Management

Knowledge is itself a sort of platform. It has no value by itself. It has tremendous value when put to use. Knowledge is a platform for decisions, for innovation and for community. Posted December 31, 2012

Linguamatics upgrades its platform Posted December 14, 2012

Clarabridge partners with Gnip Posted December 07, 2012

At a session titled "Finding Answers Using Crowdsourcing" at KMWorld 2012, former KPMG employee, Ian Coyne, described the roots of the crowdsourcing revolution at the firm. Posted December 06, 2012

A presentation at by Lt. Col. David S. Sanchez of the USAF examined the importance of tagging documents with metadata and aligning information governance and content. Posted December 05, 2012

Knowledge workers might be looking at the same body of data, but they use different terms to talk about it . . . Posted December 01, 2012

G. (Gurvais) Clayton Grigg, a special agent with the FBI since 1997 and chief knowledge officer for almost six years, discusses the agency's approach to knowledge management. In a session at the 2012 KMWorld Conference, Grigg says KM is all about outcomes, which for the FBI involves: keeping people safe, preventing bad things from happening and finding out about those that did. Posted November 29, 2012

Knowledge as we've known it for 100 years has been knocked over by little hyperlinks, says David Weinberger, a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab. In his keynote address at KMWorld 2012, Weinberger explores the new boundaries of knowledge management. Posted November 15, 2012

In a keynote address at the 2012 KMWorld Conference in Washington, D.C., in October, John Seely Brown, a visiting scholar at USC and independent co-chairman of the Deloitte Center for the Edge, spoke on the topic, "The Entrepreneurial Learners." The essence of entrepreneurial learning is being constantly alert, aware and interested in the resources available and in how we build connections. Posted November 13, 2012

Unveils Version 5.5 with Engage module Posted November 08, 2012

Metalogix introduces Content Matrix 6.0 Posted November 05, 2012

"Throughout each year, KMWorld is introduced to the best and brightest of the suppliers and practitioners in the trade. We conduct dozens of interviews, hundreds of briefings and review probably thousands of press releases and e-mails. Then ... we have to pick the best..." Posted October 30, 2012

"Part of the cultural resistance to KM could stem from how it is positioned in the organization..." Posted October 30, 2012

"As the digital information world changes, it sometimes eases our information use and reuse; but other times, the changes are not steps forward..." Posted October 30, 2012

Unveils new version of Text Miner Posted October 09, 2012

RightAnswers unveils Version 7 Posted October 03, 2012

Winnipeg, Manitoba, residents now have access to government services across multiple electronic channels including Web, smart phone and Open311 APIs Posted October 03, 2012

"By analyzing the user content it finds on the Web, the software can tell insurers how consumers feel about their products..." Posted September 29, 2012

"The bring-your-own-device model for work has added to the storage problem because work and personal services are becoming interwoven..." Posted September 29, 2012

"Making the shift toward a patient-centered experience for education and behavioral reinforcement for healthy living should be the end vision for the smart hospital..." Posted September 29, 2012

Posted September 26, 2012

"Barely a year ago, social at work was a heated debate—could employees log into Facebook, or not? Today, enterprise social networking has become a standalone category that's exploding in the marketplace. For early adopters, consumerization drove the business use of Facebook-like tools; now, serious players have arrived. . . ." Posted September 25, 2012

"For all intents and purposes, we have all become the "new user" (e.g. across all demographics—not just GenY/C). We are all more mobile and social than ever before and have become very comfortable interacting with cloud/SaaS-based applications. We are using an average of five to seven different devices and are very active when it comes to sharing content in our personal lives. . . ." Posted September 25, 2012

"In an ideal world, organizations could snap their fingers and replace their paper transactions with electronic ones-removing considerable cost and inefficiency from their business processes. Electronic transactions are typically faster, less expensive to conduct and can even be more accurate and secure than paper. Despite those advantages. . . ." Posted September 25, 2012

"Information is power, but the interpretation of information is more powerful. Well, if you are going to attempt to interpret information to create knowledge, you better be able to find the right information. Organizations require and need a way to classify, or "tag," content for the primary purpose of locating it throughout its lifecycle. . . ." Posted September 25, 2012

The amount of data in our world is exploding and what we can do with that data has become one of the hottest business and technical topics of the decade. Pundits are talking about how data is becoming a new currency. Innovative firms like Google and Facebook understand the power of data and are using it to generate new business. Government is using big data. . Posted September 25, 2012

"When your customers or support agents encounter issues, they are looking for resolutions. But a resolution isn't just answering a query by serving up pages of search results or locating a long manual that agents or customers have to sift through. Usually those answers aren't good resolutions. Resolutions add value to your business by improving customer satisfaction. . . ." Posted September 25, 2012

"If you want to make knowledge management work for your agents, rather than the reverse, take a look at what's really going on as customer interactions unfold in the contact center. At KANA, we've seen how agents search for answers. And actually, we're very impressed by what some agents do to compensate for the insufficiencies of their KM tools. . ." Posted September 25, 2012

"Fifteen years ago, when knowledge management was still a new idea, companies launched KM programs based solely on vision and promise. But in a climate that increasingly emphasizes productivity and effectiveness in all aspects of business, KM is not exempt from scrutiny. To receive support and funding, your program must be founded on a solid strategy and a business case. . . ." Posted September 25, 2012

"Picture this scene: It's 11:30 pm on Tuesday night, and the director of product marketing is furiously trying to finish up a product brochure vital to a huge business development presentation Wednesday morning. Scanning through her hard drive for product specification documents, email for attachments from colleagues distributed around the globe and digging through the file folder in her desk. . . ." Posted September 25, 2012

"If I had to issue a forecast for the future of knowledge management—and I guess maybe I do—I would say we're in the early stages of a warming trend. And unlike global warming, the outlook is bright and encouraging. At least that's what Carla O'Dell and Chris Musico think. Carla is well known as the leader of the APQC. Chris is the director of global communications for AvePoint, a very active part of the much-discussed "SharePoint ecosystem. . . ." Posted September 25, 2012

Franz Kogl, managing director of sales and marketing for IntraFind, explains that their system allows a user to personalize his or her information experience. Posted September 17, 2012

"This marks the tenth anniversary of our Trend-Setting Products list..." Posted September 01, 2012

Local governments have responded to staffing shortages and declining property taxes by leveraging KM solutions. Posted September 01, 2012

One of the struggles of handling personal information gathered from multiple sources is lack of central management. Finding a service that can meet many needs across devices, while keeping it all in sync, is difficult. Evernote provides the capability to capture content of interest, annotate and add metadata to it, optimize it for search, and retrieve it as well as manage it across devices. Posted September 01, 2012

Boost service lifecycle management for manufacturers Posted August 14, 2012

Enterprise application software solutions Posted August 13, 2012

Redmond wants to focus on individual users, with the moniker, "The new way to work together." Posted July 30, 2012

Deal brings enhanced capabilities to platform Posted July 10, 2012

Concept Searching and Triune Group collaborate Posted July 09, 2012

Any device access to workplace applications Posted July 09, 2012

It's no surprise that workers, and customers, suffer "insight deficit" from the proliferation of systems, the movement to the cloud, increases in social media, multiple attempts to migrate data into "systems of record," and the growing amount and diversity of data. It's a perfect storm, and it's hitting right now. In many organizations, workers don't know what information they have. A recent survey found that the majority of executives believe their companies have visibility. . . . Posted July 09, 2012

Is 2012 the year that virtual assistant technology and other forms of next-generation online self-service dominate the customer service landscape? In this article, we'll explore the topic of online self-service and provide you with eight compelling reasons for why we think it's time for online self-service to shine. Let's first ensure we have a solid understanding of online self-service. Online self-service is about ensuring your customers can get the answers to their questions directly. . . . Posted July 09, 2012

Great customer support remains one of the few differentiators that businesses can sustain over time. Companies that are winning in today's hypercompetitive business environment provide standout customer service by leveraging knowledge to empower contact center agents and enable superior self-service for customers. eGain has delivered KM solutions for multichannel customer support for well over 15 years. In the process, we have compiled hundreds of best practices; here are some of the popular ones. . . . Posted July 09, 2012

If you want to make knowledge management work for your agents, rather than the reverse, take a look at what's really going on as customer interactions unfold in the contact center. At KANA, we've seen how agents search for answers. And actually, we're very impressed by what some agents do to compensate for the insufficiencies of their KM tools. Unfortunately, these acrobatics are a sure sign that your search engine is stalling—a direct path to inconsistent service. . . . Posted July 09, 2012

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