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Knowledge Management

When it comes to customer service, search is fundamental. Contrary to common perception, the biggest reason search fails is not ineffective search engine technology. The real problem is that we tend to ask the wrong questions... Posted September 29, 2008

Customer service has emerged as one of the few remaining differentiators that businesses can sustain over time. Companies that are winning in this environment provide "stand-out" customer service by using knowledge... Posted September 29, 2008

Organizations have applied the 80/20 rule in addressing the challenges posed by the vast amount of content and other digital assets created in the course of doing business. They have generally focused their efforts on the 20%... Posted September 29, 2008

With its emphasis on people, process and technology, knowledge management (KM) is often considered an academic discipline, a "nice to have" complement to the core business, and an investment that may pay dividends... Posted September 29, 2008

Oracle Business Intelligence provides a BI platform that includes many components enabling customers to address their BI requirements for operational, tactical and strategic reporting. Customers' reporting needs can be met... Posted September 29, 2008

Over the years, companies have developed an effective set of guiding principles for knowledge management. The best practices leading to successful knowledge management implementations have been tested and refined... Posted September 29, 2008

Knowledge management has always had an identity problem. With its unclear business objective and vague value proposition (for many business leaders, at least), KM has had an uphill climb to respectability for years. Posted September 29, 2008

Vialect releases Noodle Posted September 17, 2008

Yammer rolls out its offering Posted September 17, 2008

Kazeon adds new capabilities Posted September 10, 2008

Partners with A2iA Posted September 10, 2008

Momindum launches K-base 2.0 Posted September 10, 2008

Socialcast's corporate social network Posted September 08, 2008

E-discovery meets text analytics Posted September 08, 2008

Adds document-centric processes Posted September 08, 2008

Posted September 08, 2008

Introduces open software tools, services Posted September 04, 2008

Axcelerate 3.0 from Recommind Posted September 04, 2008

StoredIQ expands platform support Posted September 04, 2008

Adds strong knowledgebase Posted August 25, 2008

Enhance forensic investigations Posted August 25, 2008

Xythos moves full speed ahead Posted August 20, 2008

Updated server, capabilities Posted August 20, 2008

A meaningful platform Posted August 18, 2008

Announces new Content Connector Posted August 18, 2008

Contextware introduces Version 3.1 Posted August 11, 2008

StoredIQ announces support Posted August 11, 2008

Attivio's Active Intelligence Engine Posted August 04, 2008

PersonalBrain 4.5 released Posted August 04, 2008

Search site for shipping industry Posted August 04, 2008

Announces Version 6.5 of ECM suite Posted July 30, 2008

Acquires Discovery Mining Posted July 30, 2008

Combine RSuite and Temis Posted July 30, 2008

Upgraded LiveCycle Enterprise Suite Posted July 21, 2008

Support for SQL Server, Red Hat Linux Posted July 21, 2008

Acquisition boosts client growth Posted July 21, 2008

Banks and other financial services firms (mortgage lenders, brokerages, etc.) are using knowledge management to monitor the competition and are starting to share knowledge throughout the enterprise, although they still have a way to go, according to analysts. Posted July 11, 2008

Information life cycle management (ILM) is a critical component of nearly every business. The efficiency with which information assets are managed—from creation to review, distribution and storage—significantly determines success. Posted July 11, 2008
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