Are you receiving the most up-to-date KM news? Subscribe to one or more of our newsletters to make sure you are!

Knowledge Management

Buyers' Guide

Posted March 01, 2010

Posted March 01, 2010

Posted March 01, 2010

When we established our list of 100 Companies That Matter 10 years ago, "knowledge management" was just beginning to be a recognized term in the boardroom. KM is not now (nor will it ever likely be) a household word. Nor is it an application. It's an attitude, a commitment to excellence and innovation shared by the companies, large and small, on this list. A decade ago, a lot of vendors were so intoxicated by their technology that they tried to woo their customers with dazzling features, capabilities they thrust upon clients without fully understanding their legitimate needs. Now, in 2010, that's no longer true. The firms on this list are true solution providers that are dedicated to understanding what their customers need and delivering elegant technology for the requirements of the knowledge economy... Posted March 01, 2010

It's not that we should—or even can—shift our attention completely away from information. It's that we have failed to address meaning in the context of work... Posted March 01, 2010

Posted March 01, 2010

ECA made easy Posted March 01, 2010

New research services and delivery models Posted February 23, 2010

Ensim adds to Unify Enterprise suite Posted February 22, 2010

Further expands ECM portfolio Posted February 22, 2010

Attensity forms new group Posted February 01, 2010

Latest addition to Open Text lineup Posted January 20, 2010

Extends government sevices, capabilities Posted January 20, 2010

Built on dtSearch APIs Posted January 06, 2010

Posted January 01, 2010

Although emerging technologies are contributing substantially to greater exchange of information, much of the progress can be credited to mature KM solutions that are being used more effectively... Posted January 01, 2010

Improves customer experience and employee productivity Posted December 28, 2009

Open Text expands solutions for Oracle Posted December 21, 2009

TEMIS announces new content collection module Posted December 21, 2009

Nstein introduces 3S Posted December 15, 2009

SDL Tridion enhances online interaction Posted December 02, 2009

Blending discovery and social networking in SharePoint Posted December 02, 2009

Dow Jones introduces new tool Posted December 02, 2009

SDL XySoft releases new version of Contenta Posted November 23, 2009

Just Systems unifies authoring Posted November 16, 2009

Caspio releases V. 6.5 Posted November 16, 2009

SpringCM leaps forward Posted November 16, 2009

Posted November 16, 2009

New software from Jive Posted November 09, 2009

MultiCorpora tops 7,000 languages Posted November 09, 2009

ISYS' new Enterprise Access Suite Posted November 04, 2009

Vital Path announces Migration Center Posted November 04, 2009

Posted November 04, 2009

Bridgeline Software introduces V. 2.8 Posted October 21, 2009

SpringCM debuts 2010 connector Posted October 21, 2009

Brings text mining to Endeca's IAP Posted October 21, 2009

Posted October 21, 2009

Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support leaders are metrics masters: from electronic status boards to thick monthly reports, filled with charts and tables, leaders manage by the numbers. Traditionally, measuring support operations has been straightforward. Shorter hold times are better; higher abandonment rates are worse. Knowledge management is harder to measure. For example, how many articles should be written? As anyone who has waded through an overgrown, under-maintained knowledgebase can tell you... Posted October 19, 2009

People are beginning to realize it is a mistake to call some systems a "CMS" (content management system), when they are really referring to a "CCM" (component content management) system. The difference is critically important. By making this category mistake and confusing a CCM for a CMS, some organizations are failing to convince their management that they need a specialized system called a CCM. Their management or IT organizations think they already have one, when in fact they do not. Just as a source control system (which does versioning) is not a CMS and just as a Web content management (WCM) system is a specialized type of CMS, so a CCM is a unique specialized... Posted October 19, 2009

Community-based knowledge creation for customer service is not that new. However, enabled by the ubiquity and ease of use of the Web and the availability of social-networking tools, it has gone to a whole new level, leading to the coinage of the term "social knowledge." While more prevalent in B2C sectors, social knowledge is also starting to matter in B2B sectors. How can companies harvest the best of social knowledge for the customer service they offer through their own contact centers and service organizations? How should they engage with customers on social websites? The following five-step plan will help increase the odds of success... Posted October 19, 2009

Leading companies all over the world have significantly improved their customer service with well-executed knowledge management strategies. Knowledge management has transformed these companies, enabling them to harness the true value of information to improve overall service, cut costs and boost customer satisfaction and revenues. For other organizations, knowledge management initiatives have been plagued with costly setbacks and obstacles. What can be done to ensure the success of your knowledge management initiative? While the specific goals and implementation requirements of knowledge management vary... Posted October 19, 2009

There has always been a partisan divide among proponents, and critics, of know-ledge management. On one side of the aisle, there's a primarily vendor-driven insistence that "knowledge management" is the sum of a series of technologies, somehow mashed up and desktopped in such a way that the management of corporate know-how is "automated," and the result is the seamless transfer of information in all its forms among the minions that trudge through the door every morning. On the other side are the intellectual snobs who insist "knowledge cannot be managed." They'll concede that certain content management and analytics tools might smooth the pathway for "information management,"... Posted October 19, 2009

LiveCycle Enterprise Suite 2 Posted October 14, 2009
Pages
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53

Search KMWorld

Connect