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Knowledge Management

A few years ago, I participated in a meeting in which several different agencies discussed data management software. When the representative for the GSA explained the availability of shared services, meeting attendees understood the potential cost savings. By using software already licensed, the time and cost for launching a new initiative could be slashed. The talk was positive, but the concept of shared services has been making only modest progress. Collaboration was useful in the meeting.

But once the agency representatives got back to home base, it was business as usual.
Posted September 29, 2014

Natural language cognitive service Posted September 18, 2014

At any given time, Mayo Clinic is conducting more than 8,000 human studies in addition to the 170,000 that are ongoing worldwide Posted September 15, 2014

Enables customers to find answers easily to common questions Posted September 08, 2014

The dictionary defines learning as "the acquisition of knowledge or skills through study, experience, or being taught." While in general many of us have acquired knowledge through formal process, significant learning happens through experience. Posted September 02, 2014

We've published our annual list of Trend-Setting Products for nearly a decade and a half (more than a century in "technology years"),...This year, we looked at more than 600 products. Some have been around for a while, a testimony to the limber execution of their initial mission of adaptability. Others are relatively new. Posted September 01, 2014

There may be some challenges for enterprise search in the organizations of tomorrow. Without innovation, enterprise search is likely to find itself marginalized as enterprise knowledge management solutions proliferate. Search without search may be shorthand for who needs old-fashioned search? Posted September 01, 2014

Logi Analytics releases new version Posted August 27, 2014

Bloomfire upgrades software with new release Posted August 21, 2014

Taxonomies help enterprises make their information accessible. Find out how taxonomies can help executives, analysts, sales and support staff, and customers find and use the right information efficiently and effectively. Posted August 15, 2014

Integrating previously siloed medical and research data Posted August 11, 2014

To acquire Exony to add contact center management and voice analytics Posted July 30, 2014

Lucidea upgrades LookUp Precision Posted July 28, 2014

Low-cost, long-term data retention solution Posted July 28, 2014

Click-through rates for mobile site visitors have increased from 15 percent to 50 percent, and the mobile traffic has increased by 8 percent. Posted July 03, 2014

Organizations whatever their ilk face mounting costs for information access. The indirect costs—that is, the money spent that is part of business—may be even higher. When leadership lacks management skills and technical insight, disasters become more likely. I thought about this as I learned about General Motors' (GM) ignition spring problem. The company experienced a knowledge management implosion in my opinion.... Posted July 03, 2014

TEMIS announces significant upgrade to platform Posted July 02, 2014

RightAnswers launches SmartService Posted June 30, 2014

Moxie Software rolls out new solution Posted June 27, 2014

The Internet has permanently changed the dynamics of customer interaction. The digital landscape we are all immersed in on a daily basis has become more complex and multifaceted. Today's enterprises must be able to deliver answers and information to customers quickly and effectively across multiple self-service and assisted channels 24x7. Are consumers more empowered than ever before? Does this new reality present a challenge for the enterprise? The answer on both counts is yes. . . . Posted June 24, 2014

Customer experiences have evolved tremendously over the years. Technology has made buyers smarter and more empowered; with online reviews and mobile Web access, customers know more about a company's products, service, competitors and pricing than the organization may know itself. Today's consumers expect tailored, engaging experiences and rich content delivered seamlessly across a variety of touch points. . . . Posted June 24, 2014

Knowledge management has been linked to customer service for a very long time. In fact, whenever we hear the words "knowledge management" we immediately assume we are dealing with knowledge bases and support issues. That's because creating, storing, indexing and searching for the right information to help customers is what drove the last series of improvements to customer service in the name of Web self-service in the early 2000s. . . . Posted June 24, 2014

Gaining 360° intelligence based on every touch point of a customer with your organization will transform the way sales and marketing teams are doing business. The terms "big data" and "big content" are typically used to describe the scenario of extracting the mission-critical insight lying within the mass volumes of information that exist in sources both inside the enterprise as well as from external sources. Access to all this information can revolutionize the way strategic decisions are being made. . . . Posted June 24, 2014

You've heard it a thousand times, in bombastic, overly emphatic tones: "Customer is King!" "Content is King!" "Cash is King!" You can't swing a dead cat in here without hitting a king. But the "customer" one may have some legitimacy. That's why we chose to focus this paper on the "the customer experience," because… well, let's face it—we wouldn't get very far without them. We've also been taught that creating a great customer experience is different and apart from "customer relationship management." I guess I buy that, but I suspect it's more brochure-speak than anything. . . . Posted June 24, 2014

Seismic launches new sales enablement platform Posted June 23, 2014

When was the last time you contributed anything to your intranet? Or managed to find what you were looking for? If you can't remember, you're not alone. A 2013 Worldwide Intranet Challenge survey suggests that 90% of staff don't regularly contribute to their corporate intranet, and 50% never do. And it's not that people don't want to share; they've merely found another system that is easier to use, or has features they personally prefer. Posted June 03, 2014

Integration between engineering teams and organizations in the supply chain Posted May 28, 2014

Posted May 28, 2014

As organizations struggle to maintain a competitive advantage and minimize risk, surveillance will become an important facet of knowledge management. Posted May 28, 2014

Pegasystems upgrades SFA platform Posted May 26, 2014

New version of SDL Web released Posted May 22, 2014

Deploys platform for mobile self-service Posted May 05, 2014

Adds cloud-based file storage systems into collaboration platform Posted May 02, 2014

I recently went to a prominent technical website's self-help application formy smart phone. It's a sad tale of low-quality service and unnecessary costs that started with a simple search about leveraging fee-based service for my new phone.... Posted April 29, 2014

If you're wearing your KM goggles, you should begin seeing the many intricate connections that make up the complex world of manufacturing and logistics. More importantly, you should also be looking for ways to increase the speed by which a thought becomes an idea that leads to an innovation that becomes a product.... Posted April 29, 2014

Launches Connotate4 Posted April 28, 2014

Xyleme and Acrolinx integrate products Posted April 23, 2014

Support for iPhone and iPad Posted April 04, 2014

Access Innovation division improves search efficiency Posted April 01, 2014

Companies are using knowledge management to improve the Web experience of customers in life sciences, professional services, mortgage lending and a host of other industries. Posted March 31, 2014

Cloud computing and big data appear to be a new technology marriage made in heaven. For many organizations, the cloud and big data could crack the knowledge management problem. Posted March 31, 2014

Exsys releases Corvid Core Posted March 27, 2014

Introduces new desktop app Posted March 21, 2014

There's no denying that colleagues (and customers) share information and tacit knowledge when they get together. But in a world of virtual work teams and globally diverse organizations, how do you know who's doing what, and what that might mean to you? Posted March 20, 2014

Identifying at risk patients for earlier intervention and better care Posted March 03, 2014

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