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Knowledge Management

Keeping organizational knowledge relevant and up-to-date requires adult supervision. Posted December 30, 2015

This column marks a turning point: Hugh McKellar, who has edited this column from its beginning, is retiring. Hugh is a superb editor and a warm, supportive friend. I will miss my monthly interaction with him, and KMWorld will miss his clear eye and his constant focus on what matters. Thank you, Hugh. We will stay in touch. Posted December 30, 2015

Autodesk BIM 360 Docs will connect construction project team members through collaborative, real-time access to construction documents throughout the project lifecycle Posted December 23, 2015

Video interview with Stan Garfield, Community Evangelist, Global Knowledge Services, Deloitte, at the KMWorld 2015 Conference. Posted December 22, 2015

New app allows Cabinet SAFE document management users to reach mission-critical documents any time, anywhere Posted December 22, 2015

Laurent Simoneau, Coveo president and CTO, shares his predictions for enterprise search in 2016. Posted December 21, 2015

Support for Microsoft Office applications on Android, Azure Cloud, and Windows 10 enables employees to be productive with products they are already familiar with while increasing data security and control Posted December 18, 2015

New solutions address the need for instant access to information no matter where it is stored in an increasingly mobile, social, and connected world Posted December 16, 2015

Partnerships with Informatica and Tableau enable analysis of unstructured data Posted December 15, 2015

New platform updates will deliver greater compatibility between Qlik's products. Posted December 14, 2015

The Coveo Reveal service automatically and continuously learns to improve search results Posted December 11, 2015

New integration enables users to access Kaleo's knowledge and expertise-sharing application directly from within the JD Edwards EnterpriseOne suite Posted December 10, 2015

Video interview with Dave Snowden, Founder & Chief Scientific Officer, Cognitive Edge at the KMWorld 2015 conference Posted December 09, 2015

Acquisition of Clearleap supports IBM's initiative to make video a strategic source of enterprise data Posted December 09, 2015

New version of SDL Web allows brands to quickly build and deliver sophisticated global digital experiences Posted December 08, 2015

Updated EIM products simplify how data is used in business processes and shared across business networks Posted December 04, 2015

New survey finds that fully-functioning KM systems remain a rarity today Posted December 04, 2015

Session video and transcript from KMWorld 2015. Stan Garfield, Community Evangelist, Global Knowledge Services, at Deloitte, discusses 16 views of KM that are widely held but not necessarily supported by practice. He debunks these myths and shares research to support the misconceptions. Posted December 01, 2015

Video and transcript of an interview with James Robertson, Founder & Managing Director, Step Two Designs, at the KMWorld 2015 conference. Posted November 24, 2015

Digital Experience Cloud blends Ektron and Episerver Posted November 19, 2015

Defining and linking enterprise vocabularies, taxonomies, thesauri and ontologies Posted November 19, 2015

Video commentary from an interview with Sue Feldman, Founder & CEO, Synthexis, at the KMWorld 2015 conference on knowledge, content, and document management. Posted November 18, 2015

Video commentary on executive management's role in knowledge management by Nancy Dickson, President, Common Knowledge Associates, at the KMWorld 2015 conference. Posted November 17, 2015

Video commentary by Steve Barth, Senior Consultant, Hitachi Consultant, at the KMWorld 2015 conference. Posted November 16, 2015

Video commentary by Jean-Luc Abelin, Director, Knowledge Management Group, Lafarge at the KMWorld 2015 conference. Posted November 13, 2015

Multi-channel customer service and support Posted November 11, 2015

Offers improved user adoption of business application Posted November 11, 2015

Disruptive trends—digital transformation, big data and analytics, the health care crisis and massive infrastructure failure—are transforming global markets. Posted October 29, 2015

"The point now is to get to the root cause, not just documents that are related to certain topics. We want to provide the right context so that users are getting the answers they want, reducing the time to insight." Posted October 29, 2015

The twelfth annual KM Singapore conference was organized by the Information and Knowledge Management Society in September 2015, with the theme Unlocking the Knowledge-Ready Advantage. The four-day event included workshops, panels, keynotes, "unconference" sessions, an expert panel to field audience questions and site visits to KM practitioner organizations Posted October 29, 2015

I've long been irked by the Data-Information-Knowledge-Wisdom pyramid that is so often casually embraced as if its truth were obvious. I disagree with its implication that knowledge is a filtering down of information. Posted October 29, 2015

Data is every organization's most important asset. And yet, managing ever-increasing volumes of documents and their metadata remains a surprisingly complicated and thorny issue. It requires identifying and applying document descriptors, ensuring proper documentation is collected and shared, and incorporating access to boxes of forms and paper often kept in-house or off-site that organizations are required to keep for audit and compliance purposes… Posted October 28, 2015

Keeping a handle on project efficiency at a large financial institution is not easy. Not to mention having to accurately plan and assign resources so work gets done without wasting time and money. This is especially challenging for global institutions like Cisco Capital, which supports Cisco's vast business and partner network and provides financing solutions across more than 100 countries… Posted October 28, 2015

With the growing popularity of online communities, curated content, the wis­dom of the crowd and other social trends, organizations may wonder if formal knowledge management should still play a part in future customer service plans. Although social content is an important innovation that can add value to your overall customer support landscape, for­mal knowledge management is still vital and offers several benefits that extend beyond these more informal content sources… Posted October 28, 2015

As enterprises accelerate down the path to complete information governance, they are looking at methods and technologies for improving critical document-centric processes to support their goals. In order to leverage content for future business growth, it is key that ALL of an organization's data is extracted, examined and prepared appropriately to move through the document lifecycle… Posted October 28, 2015

Knowledge management—KM—has known plenty of ups and downs. Long maligned as an expensive, unworkable, unfundable and user-unfriendly fad, it probably deserved much of that bad rep. Not all of it, but some. You don't have to be burned twice to keep your hand off the grill. Well, guess what? KM is now on an upswing… Posted October 28, 2015

Releases Experience Platform 8.1 Posted October 20, 2015

Self-service analysis with natural language processing, data visualization, predictive analytics Posted October 15, 2015

Unveils Allegro CL Version 10 Posted October 07, 2015

Collaboration tool works across all of its customer organizations Posted October 07, 2015

How to Rapidly Develop Knowledge Transfer Capability By Improving Performance Posted October 01, 2015

Being agile is critical. Agile can mean applying an incremental and iterative approach, or evolving through collaboration between self-organizing and cross-functional teams to promote early delivery, continuous improvement and rapid response to change. Posted October 01, 2015

A bubble is really just a coherent set of beliefs. Beliefs need coherence or they're not beliefs. They literally make no sense. I could not believe that flowers are beautiful because their DNA has evolved to attract insects unless I also believed in DNA, natural selection, insect-based pollination and the results obtained through scientific research and equipment. Posted October 01, 2015

Workplace collaboration on any device Posted September 30, 2015

Self-service technology, whether in store or online - is a value add today's connected customer has come to expect. With competition plentiful and differentiation difficult, one bad customer experience can be the difference between a loyal customer - that keeps spending with your brand - and a dissatisfied customer that takes their business elsewhere and never comes back. Posted September 28, 2015

Automated tagging of posts to improve content value, searchability Posted September 25, 2015

Develop standards-based, semantic-driven applications Posted September 24, 2015

Streamlined workflows, ontology management, recommendation engine Posted September 17, 2015

Not too long ago I swatted the beehive that is the KM CKO position. And, as one might expect when doing so, the stings were numerous and from every direction. Posted September 16, 2015
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