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Cognitive Computing

Buyers' Guide
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In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers. Posted September 10, 2018

Role IQ measures a collection of skills an individual needs to be successful in their role Posted August 31, 2018

Users will gain access to GPU accelerated applications Posted August 31, 2018

Knowledge graphs and graph-based data, in general, are becoming increasingly important for addressing various data management challenges Posted August 29, 2018

The acquisition will enhance Serviceware's ESM platform Posted August 17, 2018

This gives companies transparency when it comes to GDPR and other security requirements Posted August 16, 2018

Treatment Advisor will utilize data and machine learning to help clinicians better predict outcomes and treat patients Posted August 14, 2018

The text by Rosette boosts NICE's ability to gain insights from customer conversations Posted August 09, 2018

Process Director's patented technology supports digital transformation Posted August 08, 2018

Knowledge management (KM) offers a wealth of reliable information on a variety of topics. But if the knowledge you need isn't right at your fingertips, right in the moment, then KM can become yet another application to toggle to in the midst of your other activities. To maximize the value of KM, whether using it on-premises or in the cloud, be sure you've set it up to work alongside these other critical customer service applications, so that you can reap the greatest benefit. Posted August 07, 2018

We are surrounded by knowledge, bombarded by information, and inundated with data. Scarcity of knowledge, information, and data is not our problem. We have an abundance. Sifting through it all to find the useful, valuable, and actionable bits is the problem. It reminds me of the Ancient Mariner's complaint of "Water, water everywhere but not a drop to drink." Posted August 07, 2018

The Agreements Network's legal reference layer is a novel tool for tracking important information like chain of custody for assets, but also supports creation of new products that will transform legal contracting Posted August 01, 2018

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools. Posted July 30, 2018

Latest release helps enterprise support, success, and sales teams work smarter and drive revenue Posted July 13, 2018

Linguamatics I2E will provide artificial intelligence (AI) to extract information from both free text and codified data in an electronic medical record; to compare extracted data with guidelines; and to return evidence, recommendations and an audit trail to automate or semi-automate approval of claims. Posted July 10, 2018

Cognitive computing is changing the way future generations will utilize search Posted July 02, 2018

We're familiar with the near-term portion of the time spectrum—from femtosecond lasers used in eye surgery to high-frequency trading in milliseconds on the major securities exchanges. Unfortunately, the extreme opposite end of the time spectrum, the "deep future" receives little if any attention. Decisions in fields such as genetic engineering, nuclear energy, geopolitics and the like can have serious implications for human civilization. But the impact of those decisions might not become apparent for many thousands of years and hundreds of generations. Posted July 02, 2018

The fact is that the effects of AI and cognitive computing will be even broader than current traditional computing systems. As we incorporate more and more data sources for better results, we also increase the likelihood of affecting more lives and more organizations. Posted July 02, 2018

Machine learning systems can look at data without instructions about how we think the pieces go together. The AI finds correlations and assembles them into webs of connection. Posted July 02, 2018

Using a common data model, researchers send queries to data sets of collaborating health systems. Posted July 02, 2018

The IoT will encompass three fundamental realms of society. They include aspects of personal life, public life and professional life. In most cases, each device will continuously transmit or receive data via direct internet connectivity. Posted July 02, 2018

Artificial intelligence (AI) and machine learning are redefining the online search experience for both users and brands. Increasingly, customers are finding information about businesses directly through maps, apps, and digital assistants—before ever visiting a company's own website.Consumers are also seeking out more targeted answers than ever before. Search queries that include "near me" have increased 900% in the last two years.1 Posted June 29, 2018

Experts reflect on the importance of GDPR and how businesses can adhere to the new guidelines quickly and easily Posted June 29, 2018

Helps brands display the most effective user-generated content Posted June 28, 2018

Kapow 10.3 adds AI, machine learning, and other enhancements Posted June 26, 2018

The A/B Testing featured provide product teams with tools to improve relevance of search results Posted June 20, 2018

The drug discovery and development process is time-consuming, expensive and complex, requiring many partners with specialized expertise to advance a potential drug candidate into the clinic. Cutting-edge technologies like artificial intelligence offer a way to help process data faster and more accurately. Posted June 12, 2018

Consolidated Identity allows employees to access data and complete tasks on one single user interface Posted June 05, 2018

Unifi now automatically discovers similar datasets and auto-recommends search queries using AI and advanced NLP Posted May 30, 2018

MarkLogic 9.0-5 is part of a continuing mission to make MarkLogic easier to use and more automatic Posted May 24, 2018

New tool finds files across multiple locations, clouds, and collaboration apps Posted May 23, 2018

VoiceAI delivers real-time voice insights Posted May 23, 2018

Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way. Posted May 22, 2018

New version of SDK allows integration of text recognition, PDF conversion, and data capture into applications running in virtual and cloud environments Posted May 21, 2018

Adds data science platform to the Oracle Cloud, helping customers to fully utilize machine learning Posted May 18, 2018

MIQ brings deep learning capabilities to the X Series to transform both employee and customer experience Posted May 17, 2018

Parlo's natural language understanding engine enhances ServiceNow's native AI capabilities Posted May 16, 2018

Understanding that every company is different, Teleopti has developed AI functionality that automatically learns from customer data, creating and setting shift categories specifically for each contact center Posted May 11, 2018

Provider of omnichannel contact center software now integrates with Google in order to provide new features to customers Posted May 11, 2018

The possibilities of AI and ML are numerous—we are already witnessing some of its disruptive potential through personalized healthcare, weather predictions, inventory management, smart city design and more. There is one constant that will accelerate these advancements in AI further—the desire to create machines that are domain fungible with the ability to self-learn. Posted May 10, 2018

InfoNgen uses machine learning to enable companies to gain actionable insights through access to an expanded universe of structured and unstructured data Posted May 08, 2018

Lucidworks wants to solve the "last mile" problem in AI which is how to ensure that the users who can most benefit from insights can discover them without needing to have advanced degrees in data science Posted May 03, 2018

Search platform lets businesses find, use, and share their content Posted May 03, 2018

In this KMWorld webcast discover how the enterprise can migrate to SharePoint successfully Posted May 01, 2018

OpenText Release 16 Enhancement Pack 4 Offers Secure Platform for AI, IoT, Content Services, and Extreme Automation Posted May 01, 2018

Druginator allows organizations to verify, append, and autocomplete of pharmaceutical names, variants, and dosages Posted May 01, 2018

Sinequa helps our customers to become information-driven, which means having actionable information presented in context to surface insights, inform decisions, and elevate productivity, consistently and reliably. Let's delve into the four key capabilities that enable organizations to be information-driven. Posted May 01, 2018

Being called information-driven strikes me as one of the most complimentary things I could be called. I may actually be in love with that phrase. I've been infatuated with information since I was young. Looking back, I must have been a real pest, always asking my parents "why." Perhaps that's the reason they bought a set of encyclopedias—yes, those heavy print volumes, not the Wikipedia of today. At the time, I thought that all information was contained between the covers of those heavy books, supplemented by more recent information gleaned from newspapers and television news. Posted May 01, 2018

Although use cases for cognitive visualizations abound horizontally in industries such as finance, healthcare, life sciences and law enforcement, they're gaining the most credence in the industrial and manufacturing sectors. Posted May 01, 2018
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