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Knowledge Management

It would not be an exaggeration to say that knowledge management is experiencing a quantum leap. With the advent of big data, forays into AI and great volumes of sensor data from the Internet of Things (IoT), there is a new frontier that deserves exploring. Posted December 30, 2016

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client's needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate and compete in a mobile and global business environment. Posted December 30, 2016

KMWorld 2016 drew more than 1,200 people from 32 countries in addition to the United States. Posted December 30, 2016

Artificial intelligence is a large umbrella term that includes: machine learning of all types, digital assistants, conversational systems, Internet of Things, image and speech recognition, emotion and sentiment detection, cognitive computing, robotics and more. Posted December 30, 2016

I've spent all day counting and can report that there are approximately one million different explanations of what makes something funny, possibly because there are lots of different ways things can be funny. Posted December 30, 2016

The omnichannel cloud platform enables each customer interaction to be routed to the appropriate global location and most skilled agent for the guest's specific need. Posted December 29, 2016

New offering aims to help businesses go global faster by addressing the complexities of localizing content Posted December 27, 2016

Allows customers to manage contract version control, approvals, and signatures from a single interface Posted December 27, 2016

Partnering with Oasis gives Canon the flexibility to offer its clients the option of hosting their matters using KCura's Relativity platform or Canon's CaseData platform Posted December 21, 2016

Partnership will offer law firms and corporations self-service e-discovery Posted December 21, 2016

Supports immediate viewing of large-file documents and enables a high volume of document and data access points for users to leverage over the cloud Posted December 14, 2016

Nuxeo Platform LTS 2016 helps enterprises extract more value from complex and dispersed digital assets Posted December 14, 2016

Partnership combines Datawatch Monarch and OnBase by Hyland for self-service data preparation and enterprise content management Posted December 14, 2016

Partnership will enable indexing and search services across audio and video evidence Posted December 13, 2016

New features increase productivity and business efficiency by routing manual actions Posted December 09, 2016

ABBYY.cloud provides natural language processing technology to increase speed of document digitization and semantic analysis Posted December 08, 2016

Supports end-to-end social customer service approach to address heightened service expectations Posted December 07, 2016

Providing automated scalable scan-to-file capture capabilities Posted December 07, 2016

Latest release of PaperStream Server offers new capture capabilities Posted December 06, 2016

VirtualViewer HTML5 4.6 adds performance and feature enhancements Posted December 02, 2016

New line of connectors provide an out-of-the-box solution to integrate FHIR-compatible applications with Pega healthcare applications Posted December 01, 2016

ECM provider expands local support for German market Posted November 30, 2016

New KMWorld survey results are presented in the Fall 2016 Edition of the KMWorld Buyers' Guide, a resource that is now available for download Posted November 29, 2016

SaaS offering on AWS enables people to connect, blend and analyze live or extracted data Posted November 29, 2016

Court Wire app now available on Eikon financial markets desktop Posted November 29, 2016

Offerings help improve customer communications and automate transaction processing Posted November 22, 2016

Enables clients to automate document and data processes and now also analyze the data and content involved in these processes for insight into trends, customers, and constituents Posted November 22, 2016

Updated document management app now offers the same level of functionality on three different operating systems Posted November 22, 2016

Extends integrated forensics and e-discovery software products with enhancements from collection to review Posted November 22, 2016

New rendering, performance and security features Posted November 21, 2016

Web data harvesting platform now available as a cloud service Posted November 18, 2016

Adds new capabilities for drag and drop file transfer between devices, iPhone to computer projection, and a present/record tool for creating MP4 content Posted November 18, 2016

Web-based toolset simplifies administration and ongoing management of iManage Work Product Management Posted November 17, 2016

KV-S8100 series features high-speed, document handling Posted November 17, 2016

Extends customer engagement optimization portfolio to digital engagement Posted November 16, 2016

Addresses the challenges of exploring and discovering relevant information across the siloed repositories Posted November 16, 2016

Adds new features for increased file management efficiency Posted November 15, 2016

Strategy offers clients geographical disbursement of content and data to improve reliability and security Posted November 14, 2016

New solution helps insurers convert member feedback across various channels into actionable insights Posted November 11, 2016

Adds translation capabilities to off-the shelf dtSearch desktop/network/web text search products Posted November 10, 2016

Update enables fewer keystrokes and enhanced security Posted November 10, 2016

Mopria will enable Samsung Galaxy users to print photos, documents, and web pages Posted November 09, 2016

The partnership combines Forrester's Customer Experience Index methodology, benchmark data, and engagement program with Verint Enterprise Feedback Management Posted November 08, 2016

Mobile options help users access and share corporate data on-the-go Posted November 07, 2016

With out-of-the-box connector, users can integrate content and metadata from FileNet with other content sources Posted November 03, 2016

Release 16 Enhancement Pack allows deeper customer engagements through digital experiences Posted November 02, 2016

The LEAP platform provides a flexible microservice architecture and REST APIs that can integrate with existing systems requiring content services or new content applications Posted November 01, 2016

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers. Posted October 31, 2016

When positioning mentoring as part of a knowledge management strategy, most organizations focus on how skill- and role-specific mentoring enables leaders and experts to pass on experiential knowledge to younger, less experienced colleagues. As I described in the first two articles of this three-part series, structured knowledge transfer is a key aspect of mentoring's value proposition and one of the biggest reasons why KM programs should incorporate mentoring into their suite of approaches. Mentoring can become an effective catalyst to break down silos, build boundary-spanning professional relationshipsand improve the quality of collaborative interaction enterprisewide. Posted October 30, 2016
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