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Knowledge Management

Fifty-two percent of those surveyed agreed that their discovery procedures are "ad hoc, manual, disruptive and expensive." Posted October 29, 2014

Available through the IBM Cloud Posted October 28, 2014

When was the last time you contributed anything to your intranet? Or managed to find what you were looking for? If you can't remember, you're not alone. A 2013 Worldwide Intranet Challenge survey suggests that 90% of staff don't regularly contribute to their corporate intranet, and 50% never do. And it's not that people don't want to share; they've merely found another system that is easier to use, or has features they personally prefer. . . . Posted October 24, 2014

Superior customer engagement remains one of the few differentiators that businesses can sustain over time. The winners in today's omnichannel environment are the companies that leverage knowledge to empower customers and contact center agents, and provide standout customer experience across channels and devices. We have implemented knowledge solutions for blue-chip companies worldwide, helping them design and deliver great customer experiences. In the process, we have compiled hundreds of best practices. Here are some of the popular ones.... Posted October 24, 2014

Search is a critical component of any knowledge management system. Yet, the search function of many systems returns poor results, not because of poor technology, but rather because the search function didn't anticipate the correct user behavior. The following four tips will help you optimize the search function in your knowledge management system to improve the results for your customers. . . . Posted October 24, 2014

In many organizations, a proactive approach to managing unstructured and semi-structured content has never received the necessary focus or relative importance from within the IT and business infrastructure. Enterprise content management, the phrase of the day in 2000, has lost its luster and has failed to keep up with technology. Knowledge management, once all the rage, is now coming into vogue again. A half-hearted approach to managing content is no longer a viable option, due to unmitigated content growth and the fact that 80% of business decisions are made using unstructured content. . . Posted October 24, 2014

Anyone reading the headlines is aware of the current expertise shortages in science, technology, engineering and math (STEM). While many companies are pouring money into recruitment initiatives to buy their way out of the problem, APQC has opted to look at the issue through a different lens. Namely, how can firms better leverage the experts they have while, at the same time, accelerating the rate of learning for new hires and mid-career professionals?,

In researching this topic, our goal was to understand the expertise gaps faced by scientific, technical and engineering organizations and the urgency associated with closing those gaps. . . .
Posted October 24, 2014

Knowledge management has gone through many periods of reassessment: disappointment, rejection and comebacks worthy of Robert Downey, Jr. Once touted as the transformational strategy for the future, actual successes were hard to locate. Technology solutions were insufficient (and many times poorly planned). Solutions were expensive and focused on somewhat tangential things like document management or workflow. That was ill-conceived. So KM went through a well-documented period of rejection and abandonment. . . . Posted October 24, 2014

CEOs who learn how to harness the power of social media can greatly improve the flow of information among their employees, while managing shared knowledge with their partners in unexpected new ways. This appealing outcome is fast becoming the norm for a new breed of cutting-edge Social CEOs. Posted October 14, 2014

Downloadable from Google Play Posted October 01, 2014

Single platform for business decisions Posted September 29, 2014

"Our business is based on discovering new to market products, launching them into the marketplace and amplifying them to a large audience. A big part of this process is how our community lifts up our products and shares them with their own networks." Posted September 29, 2014

A few years ago, I participated in a meeting in which several different agencies discussed data management software. When the representative for the GSA explained the availability of shared services, meeting attendees understood the potential cost savings. By using software already licensed, the time and cost for launching a new initiative could be slashed. The talk was positive, but the concept of shared services has been making only modest progress. Collaboration was useful in the meeting.

But once the agency representatives got back to home base, it was business as usual.
Posted September 29, 2014

Natural language cognitive service Posted September 18, 2014

At any given time, Mayo Clinic is conducting more than 8,000 human studies in addition to the 170,000 that are ongoing worldwide Posted September 15, 2014

Enables customers to find answers easily to common questions Posted September 08, 2014

The dictionary defines learning as "the acquisition of knowledge or skills through study, experience, or being taught." While in general many of us have acquired knowledge through formal process, significant learning happens through experience. Posted September 02, 2014

We've published our annual list of Trend-Setting Products for nearly a decade and a half (more than a century in "technology years"),...This year, we looked at more than 600 products. Some have been around for a while, a testimony to the limber execution of their initial mission of adaptability. Others are relatively new. Posted September 01, 2014

There may be some challenges for enterprise search in the organizations of tomorrow. Without innovation, enterprise search is likely to find itself marginalized as enterprise knowledge management solutions proliferate. Search without search may be shorthand for who needs old-fashioned search? Posted September 01, 2014

Logi Analytics releases new version Posted August 27, 2014

Bloomfire upgrades software with new release Posted August 21, 2014

Taxonomies help enterprises make their information accessible. Find out how taxonomies can help executives, analysts, sales and support staff, and customers find and use the right information efficiently and effectively. Posted August 15, 2014

Integrating previously siloed medical and research data Posted August 11, 2014

To acquire Exony to add contact center management and voice analytics Posted July 30, 2014

Lucidea upgrades LookUp Precision Posted July 28, 2014

Low-cost, long-term data retention solution Posted July 28, 2014

Click-through rates for mobile site visitors have increased from 15 percent to 50 percent, and the mobile traffic has increased by 8 percent. Posted July 03, 2014

Organizations whatever their ilk face mounting costs for information access. The indirect costs—that is, the money spent that is part of business—may be even higher. When leadership lacks management skills and technical insight, disasters become more likely. I thought about this as I learned about General Motors' (GM) ignition spring problem. The company experienced a knowledge management implosion in my opinion.... Posted July 03, 2014

TEMIS announces significant upgrade to platform Posted July 02, 2014

RightAnswers launches SmartService Posted June 30, 2014

Moxie Software rolls out new solution Posted June 27, 2014

The Internet has permanently changed the dynamics of customer interaction. The digital landscape we are all immersed in on a daily basis has become more complex and multifaceted. Today's enterprises must be able to deliver answers and information to customers quickly and effectively across multiple self-service and assisted channels 24x7. Are consumers more empowered than ever before? Does this new reality present a challenge for the enterprise? The answer on both counts is yes. . . . Posted June 24, 2014

Customer experiences have evolved tremendously over the years. Technology has made buyers smarter and more empowered; with online reviews and mobile Web access, customers know more about a company's products, service, competitors and pricing than the organization may know itself. Today's consumers expect tailored, engaging experiences and rich content delivered seamlessly across a variety of touch points. . . . Posted June 24, 2014

Knowledge management has been linked to customer service for a very long time. In fact, whenever we hear the words "knowledge management" we immediately assume we are dealing with knowledge bases and support issues. That's because creating, storing, indexing and searching for the right information to help customers is what drove the last series of improvements to customer service in the name of Web self-service in the early 2000s. . . . Posted June 24, 2014

Gaining 360° intelligence based on every touch point of a customer with your organization will transform the way sales and marketing teams are doing business. The terms "big data" and "big content" are typically used to describe the scenario of extracting the mission-critical insight lying within the mass volumes of information that exist in sources both inside the enterprise as well as from external sources. Access to all this information can revolutionize the way strategic decisions are being made. . . . Posted June 24, 2014

You've heard it a thousand times, in bombastic, overly emphatic tones: "Customer is King!" "Content is King!" "Cash is King!" You can't swing a dead cat in here without hitting a king. But the "customer" one may have some legitimacy. That's why we chose to focus this paper on the "the customer experience," because… well, let's face it—we wouldn't get very far without them. We've also been taught that creating a great customer experience is different and apart from "customer relationship management." I guess I buy that, but I suspect it's more brochure-speak than anything. . . . Posted June 24, 2014

Seismic launches new sales enablement platform Posted June 23, 2014

When was the last time you contributed anything to your intranet? Or managed to find what you were looking for? If you can't remember, you're not alone. A 2013 Worldwide Intranet Challenge survey suggests that 90% of staff don't regularly contribute to their corporate intranet, and 50% never do. And it's not that people don't want to share; they've merely found another system that is easier to use, or has features they personally prefer. Posted June 03, 2014

Integration between engineering teams and organizations in the supply chain Posted May 28, 2014

Posted May 28, 2014

As organizations struggle to maintain a competitive advantage and minimize risk, surveillance will become an important facet of knowledge management. Posted May 28, 2014

Pegasystems upgrades SFA platform Posted May 26, 2014

New version of SDL Web released Posted May 22, 2014

Deploys platform for mobile self-service Posted May 05, 2014

Adds cloud-based file storage systems into collaboration platform Posted May 02, 2014

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