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Knowledge Management

KANA launches new version of Express Posted June 27, 2013

Introduces VOICES for digital customer service Posted June 26, 2013

Full set of knowledge, content management solutions Posted June 12, 2013

SherWeb selects the MetaVis Architect Suite because of its functionality and because it did not require installation or deployment of any server side controls Posted June 10, 2013

Create process efficiencies, understand customer sentiment at a granular level and derive insights from customer feedback data Posted May 30, 2013

Automates enrichment of columns with domain-specific metadata Posted May 28, 2013

Inside your company, valuable information is not being used. It's sitting in repositories where no one thinks to look, in the minds of experts no one thinks to ask, it's scattered in pieces across multiple systems and siloed organizations. Valuable content also sits outside your company—in social media, communities, etc.—created by your customers and industry experts, which is used and shared by other customers when they need answers. Posted May 28, 2013

Health reform efforts present a new type of knowledge management challenge. Posted May 28, 2013

"Semantic technology can improve indexing, identify entities and output tags, which can be analyzed by sophisticated numerical recipes..." Posted May 28, 2013

Introduces Content Matrix Migration Express Posted May 15, 2013

Act on enterprise data through a single social interface Posted May 09, 2013

Crowd-sourced intelligence for customer experience Posted May 08, 2013

Accellion integrates MobileIron AppConnect Posted May 06, 2013

Agent, Web, social and mobile Posted May 01, 2013

Big data. Unstructured data. Semi-structured data. Data is all over the technology news, and for good reason. It is overwhelming organizations, requiring them to find new ways to operate, stay competitive, better serve their customers and bring new products to market faster.

Companies are finding themselves with piles of information within multiple channels, locked away in silos-different systems, different departments, different geographies and different data types, making it impossible to connect the dots and make sense of critical business information.

Hidden inside streams of structured and unstructured data across cloud, social and on-premise systems are information relationships that answer questions employees haven't even thought to ask, but need to be asking. . . .
Posted April 30, 2013

"The blurring of CRM with knowledge management has begun in earnest..." Posted April 22, 2013

Turning information into strategic assets Posted March 22, 2013

Enterprise information management Posted March 19, 2013

"In my opinion, the reason why social search is a huge deal for both Facebook and Google is that the service allows precision-targeted advertising that is increasingly successful in achieving higher levels of revenue..." Posted March 12, 2013

Access to complete document library Posted March 07, 2013

"With the juggernaut of consolidation growing ever louder since we first put this list together in 2000, you'd think identifying a hundred companies that matter in knowledge management would be increasingly easier to assemble, right? Heck, it simply follows that with fewer companies to choose from, it would be simpler to pick 100. Not at all. It's harder than ever because of the increasing cross-functionality of today's solutions. " Posted March 01, 2013

"Clouds and portals are the new ecosystems and interfaces in this new world." Posted March 01, 2013

"A KM challenge today is dealing with volatility, uncertainty, complexity and ambiguity." Posted March 01, 2013

"When trying to decide "which," be sure to document "why." Posted March 01, 2013

RightAnswers introduces SuiteApp, built on NetSuite SiteCloud platform Posted February 04, 2013

Our purpose was to awaken, enliven and re-establish the knowledge sciences as the core foundation upon which we can gain the greatest benefit from the amazing discoveries awaiting us... Posted January 31, 2013

Your colleagues really want a social layer across their digital experience. The marketplace isn't quite there yet ... but KM leaders with a broad field of vision can help lead the way... Posted January 31, 2013

"We're discovering the power of iteration at scale—many hands making many small tweaks can accomplish knowledge tasks that the old methodology would never even have attempted..." Posted January 31, 2013

SolvePath features natural language processing Posted January 22, 2013

"Innovation is a key priority not just for start-ups, but also for global product and service companies".... Posted December 31, 2012

"KM is about sharing and leveraging collective knowledge. We view it as the ‘boundaryless' flow of knowledge.".... Posted December 31, 2012

Knowledge is itself a sort of platform. It has no value by itself. It has tremendous value when put to use. Knowledge is a platform for decisions, for innovation and for community. Posted December 31, 2012

Linguamatics upgrades its platform Posted December 14, 2012

Clarabridge partners with Gnip Posted December 07, 2012

At a session titled "Finding Answers Using Crowdsourcing" at KMWorld 2012, former KPMG employee, Ian Coyne, described the roots of the crowdsourcing revolution at the firm. Posted December 06, 2012

A presentation at by Lt. Col. David S. Sanchez of the USAF examined the importance of tagging documents with metadata and aligning information governance and content. Posted December 05, 2012

Knowledge workers might be looking at the same body of data, but they use different terms to talk about it . . . Posted December 01, 2012

G. (Gurvais) Clayton Grigg, a special agent with the FBI since 1997 and chief knowledge officer for almost six years, discusses the agency's approach to knowledge management. In a session at the 2012 KMWorld Conference, Grigg says KM is all about outcomes, which for the FBI involves: keeping people safe, preventing bad things from happening and finding out about those that did. Posted November 29, 2012

Knowledge as we've known it for 100 years has been knocked over by little hyperlinks, says David Weinberger, a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab. In his keynote address at KMWorld 2012, Weinberger explores the new boundaries of knowledge management. Posted November 15, 2012

In a keynote address at the 2012 KMWorld Conference in Washington, D.C., in October, John Seely Brown, a visiting scholar at USC and independent co-chairman of the Deloitte Center for the Edge, spoke on the topic, "The Entrepreneurial Learners." The essence of entrepreneurial learning is being constantly alert, aware and interested in the resources available and in how we build connections. Posted November 13, 2012

Unveils Version 5.5 with Engage module Posted November 08, 2012

Metalogix introduces Content Matrix 6.0 Posted November 05, 2012
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