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Knowledge Management

Akumina, a provider of digital workplace solutions, has launched the latest version of its digital workplace software platform including new collaboration software capabilities designed for project-based collaboration called "Workspaces." Posted September 22, 2017

New offerings aim to take complexity out of information capture Posted September 19, 2017

New text analytics platform helps companies unlock the value of customer feedback Posted September 19, 2017

Software saved hours right off the bat. What normally would have taken half an hour took three minutes." Posted September 18, 2017

InsideView Target provides marketers with better searching tools Posted September 18, 2017

Acquisition brings additional ECM services to Konica Minolta and expands its footprint in the western region Posted September 15, 2017

OnBase is being used to streamline clinical and administrative content Posted September 15, 2017

The collaboration will enhance data governance and regulatory compliance Posted September 15, 2017

Regulated industries such as financial services, healthcare or insurance require business to balance innovation and risk mitigation. Can you keep pace with digital transformation without risking security, privacy or retention policy requirements?… Posted September 15, 2017

According to Gartner, Information Governance (IG) is: "The specification of decision rights and an accountability framework to ensure appropriate behavior in the valuation, creation, storage, use, archiving and deletion of information."… Posted September 15, 2017

Information Governance—as a discipline—has undergone a strange and wild ride over the past couple of years. Finally, we have moved past endless debates on definitions and usable frameworks, thanks to the efforts of the Information Governance Initiative (IGI) and other IG leaders and practitioners… Posted September 15, 2017

Ever get a song stuck in your head? Talking about information governance with experts in the field, I suddenly found myself reminded of Aretha Franklin's classic Respect. In the back of my mind, she was spelling out R E S P E C T in that incredibly strong voice of hers as background music to my thoughts about how attitudes toward information governance have changed… Posted September 15, 2017

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in! As a pioneer in cognitive/AI solutions for customer service and engagement, eGain has not only developed cutting-edge technology but also proven use-cases and best practices over the last two decades. In this article, we discuss four use-cases that have already enabled blue-chip companies to transform—not just improve—customer service and engagement… Posted September 15, 2017

We have entered the era of smart applications. Chatbots, recommendation services, knowledge discovery tools and analytics solutions are deployed across various industries to enhance digital customer interaction and increase operational efficiency. The demand for talented and experienced developers and technology professionals is constantly exceeding supply… Posted September 15, 2017

In the span of just a couple months—June and July 2017—Netflix has been mentioned in Forbes, TechCrunch, and an 80-page report on artificial intelligence (AI) published by McKinsey & Company. It was also the subject of a blog on RT Insights about machine learning. That's a lot of ink… Posted September 15, 2017

On a recent, very long plane trip, I watched a fellow passenger scroll through a number of movies on her mobile device. She would watch a few minutes of a film, then switch to another one. After she repeated this pattern for several films, she sighed and shook her head. It turns out her brother had recommended movies for her "watching pleasure" while flying over the Atlantic Ocean… Posted September 15, 2017

As the workforce trends towards a gig economy—where younger generations may hold several different jobs, such as consulting, blogging and more contract-based work—organizations are challenged with managing and equipping their workforce with the proper knowledge to get the job done. Because employees may not work directly for an organization or may be remote, it is often hard for them to access the knowledge and answers they need, making the case for a strong knowledge base… Posted September 15, 2017

Everywhere you go, there they are. People on their mobile devices, seemingly oblivious to the world around them. I find a certain irony in our obsession with mobiles, at least when it comes to the mobile workforce. We're tied to our devices, liberated from our offices, able to choose our own schedule, enjoy flexibility in how and where we work, and always connected. Yet we work more hours than ever. Flexibility also means we can hold down a day job and still participate in the gig economy… Posted September 15, 2017

New FLOW module in Northplains NEXT cloud platform helps coordinate people, tasks, and approvals Posted September 14, 2017

Integrates new capabilities with IT and business transformation products to enable informed decision making Posted September 14, 2017

Each year KMWorld identifies a host of technologies that we deem "trend-setting" in the broad sphere of knowledge management. Some of the technologies fall into such "hot" categories as artificial intelligence, machine learning and the Internet of Things. Others are more tried-and-true, providing increasing functionality in enterprise collaboration and information management, text analytics and search, compliance and information governance, customer service and support, business process management and case management. Posted September 14, 2017

One frequently overlooked benefit of complex projects is the wealth of knowledge they generate. As a project team moves a project toward completion, it constantly discovers new contextual information, better ways of doing things and less successful methods that other teams should avoid Posted September 14, 2017

The knowledge management rigors associated with computational molecular biology and one of its most promising manifestations, genomic sequencing, are formidable. Posted September 14, 2017

The idea that the healthcare industry can study the data being created in electronic health records (EHR) to foster ongoing improvement is not a new one, but it is gaining momentum. A "learning health system" is one that commits to the use of data as a byproduct of care for continuous learning. Posted September 14, 2017

The sheer volume of potential discovery information from the IoT will tax the technical capabilities of those responsible for that task, whether they are in-house legal departments or litigation support services. Posted September 14, 2017

Current DAM technology is mature and effective, but interesting advances are also being made that incorporate geolocation, artificial intelligence (AI) and other capabilities. Posted September 14, 2017

Two themes are top of mind at this stage of the new AI era: "Training data is the new ‘oil' for the AI economy," and "deep learning has left the labs and become mainstream. Posted September 14, 2017

People are at the core of knowledge sharing—the key to high-functioning organizations along with all types of thinking including design, customer-focused, creative, critical, complex and more Posted September 14, 2017

The rejection of representationalism is being hastened by the rise of new technology— machine learning—that is refuting some of our old common-sense ideas. Posted September 14, 2017

FirstSpirit Intelligent Content Engine provides AI-powered personalization technology to increase engagement Posted September 13, 2017

FinalCode 5.3 introduces a host of updates that allows users to secure their documents Posted September 13, 2017

Company will further invest in machine-learning capabilities to help sales teams based on the context Posted September 11, 2017

Using the new system the company can collate data from disparate sources, automate routine procedures and proactively provide agents with real-time guidance to help improve the customer experience. Posted September 11, 2017

Adobe Sign is now Microsoft's preferred e-signature solution and Microsoft Teams is the preferred chat-based workspace across Adobe Cloud Services Posted September 07, 2017

The integration will power Reddit's search functionality Posted September 07, 2017

Improves data management for compliance, investigations, and litigation Posted September 06, 2017

Allows companies to build custom business processes that automate all tasks in the process, without coding or the assistance of IT Posted September 06, 2017

Chicago-based software firm rebrands to better align with its more than 160,000 Relativity users across the globe Posted September 06, 2017
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