Knowledge Management

Easy affordable SharePoint/Office 365 migration from Metalogix

Introduces Content Matrix Migration Express Posted May 15, 2013

Bringing silos together with Appian Records

Act on enterprise data through a single social interface Posted May 09, 2013

Moxie Software launches Social Knowledgebase

Crowd-sourced intelligence for customer experience Posted May 08, 2013

Securely separating business from personal for BYOD

Accellion integrates MobileIron AppConnect Posted May 06, 2013

‘Omni-channel’ customer service from KANA

Agent, Web, social and mobile Posted May 01, 2013

Advanced Indexing Technology

Big data. Unstructured data. Semi-structured data. Data is all over the technology news, and for good reason. It is overwhelming organizations, requiring them to find new ways to operate, stay competitive, better serve their customers and bring new products to market faster.

Companies are finding themselves with piles of information within multiple channels, locked away in silos-different systems, different departments, different geographies and different data types, making it impossible to connect the dots and make sense of critical business information.

Hidden inside streams of structured and unstructured data across cloud, social and on-premise systems are information relationships that answer questions employees haven't even thought to ask, but need to be asking. . . .
Posted April 30, 2013

KM and CRM: Is the line blurring?

"The blurring of CRM with knowledge management has begun in earnest..." Posted April 22, 2013

‘Omni-channel’ customer service from KANA

Agent, Web, social and mobile Posted April 16, 2013

Comintelli releases Knowledge XChanger 8

Turning information into strategic assets Posted March 22, 2013

EIM: “ERP" for unstructured information from OpenText

Enterprise information management Posted March 19, 2013

Social DNA in the enterprise

"In my opinion, the reason why social search is a huge deal for both Facebook and Google is that the service allows precision-targeted advertising that is increasingly successful in achieving higher levels of revenue..." Posted March 12, 2013

Socialtext deepens SharePoint integration

Access to complete document library Posted March 07, 2013

KMWorld 100 Companies That Matter in Knowledge Management

"With the juggernaut of consolidation growing ever louder since we first put this list together in 2000, you'd think identifying a hundred companies that matter in knowledge management would be increasingly easier to assemble, right? Heck, it simply follows that with fewer companies to choose from, it would be simpler to pick 100. Not at all. It's harder than ever because of the increasing cross-functionality of today's solutions. " Posted March 01, 2013

Knowledge-sharing platforms emerge from life science research collaboration

"Clouds and portals are the new ecosystems and interfaces in this new world." Posted March 01, 2013

KM Asia: The top 10 takeaways

"A KM challenge today is dealing with volatility, uncertainty, complexity and ambiguity." Posted March 01, 2013

The curious case of a broken crumb trail

"When trying to decide "which," be sure to document "why." Posted March 01, 2013

Improving KM and Web self-service

RightAnswers introduces SuiteApp, built on NetSuite SiteCloud platform Posted February 04, 2013

Pushing the boundaries of the knowledge sciences

Our purpose was to awaken, enliven and re-establish the knowledge sciences as the core foundation upon which we can gain the greatest benefit from the amazing discoveries awaiting us... Posted January 31, 2013

Choosing the right KM tools

Your colleagues really want a social layer across their digital experience. The marketplace isn't quite there yet ... but KM leaders with a broad field of vision can help lead the way... Posted January 31, 2013

Progress and knowledge

"We're discovering the power of iteration at scale—many hands making many small tweaks can accomplish knowledge tasks that the old methodology would never even have attempted..." Posted January 31, 2013

Enterprise Q&A from Senexx

SolvePath features natural language processing Posted January 22, 2013

Start-up skills and knowledge are prized by large enterprises

"Innovation is a key priority not just for start-ups, but also for global product and service companies".... Posted December 31, 2012

KM for the future: strategic outlook, smooth launch

"KM is about sharing and leveraging collective knowledge. We view it as the ‘boundaryless' flow of knowledge.".... Posted December 31, 2012

The knowledge platform

Knowledge is itself a sort of platform. It has no value by itself. It has tremendous value when put to use. Knowledge is a platform for decisions, for innovation and for community. Posted December 31, 2012

Advancing text mining and analytics

Linguamatics upgrades its platform Posted December 14, 2012

Social media monitoring in real time

Clarabridge partners with Gnip Posted December 07, 2012

The Crowdsourcing Revolution at KPMG: How to Harness the Power of the People

At a session titled "Finding Answers Using Crowdsourcing" at KMWorld 2012, former KPMG employee, Ian Coyne, described the roots of the crowdsourcing revolution at the firm. Posted December 06, 2012

The Crucial Role of Metadata

A presentation at by Lt. Col. David S. Sanchez of the USAF examined the importance of tagging documents with metadata and aligning information governance and content. Posted December 05, 2012

Adopting and adapting existing word lists and taxonomies

Knowledge workers might be looking at the same body of data, but they use different terms to talk about it . . . Posted December 01, 2012

Special Agent G. Clayton Grigg on the FBI's Approach to Knowledge Management

G. (Gurvais) Clayton Grigg, a special agent with the FBI since 1997 and chief knowledge officer for almost six years, discusses the agency's approach to knowledge management. In a session at the 2012 KMWorld Conference, Grigg says KM is all about outcomes, which for the FBI involves: keeping people safe, preventing bad things from happening and finding out about those that did. Posted November 29, 2012

David Weinberger keynote address at KMWorld 2012: facilitating knowledge sharing

Knowledge as we've known it for 100 years has been knocked over by little hyperlinks, says David Weinberger, a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab. In his keynote address at KMWorld 2012, Weinberger explores the new boundaries of knowledge management. Posted November 15, 2012

John Seely Brown keynote address at KMWorld 2012: The entrepreneurial learners

In a keynote address at the 2012 KMWorld Conference in Washington, D.C., in October, John Seely Brown, a visiting scholar at USC and independent co-chairman of the Deloitte Center for the Edge, spoke on the topic, "The Entrepreneurial Learners." The essence of entrepreneurial learning is being constantly alert, aware and interested in the resources available and in how we build connections. Posted November 13, 2012

Real-time customer engagement from Clarabridge

Unveils Version 5.5 with Engage module Posted November 08, 2012

Speeding, easing SharePoint migration

Metalogix introduces Content Matrix 6.0 Posted November 05, 2012

KMWorld 2012 Promise and Reality award winners and finalists

"Throughout each year, KMWorld is introduced to the best and brightest of the suppliers and practitioners in the trade. We conduct dozens of interviews, hundreds of briefings and review probably thousands of press releases and e-mails. Then ... we have to pick the best..." Posted October 30, 2012

Cultural resistance to KM persists

"Part of the cultural resistance to KM could stem from how it is positioned in the organization..." Posted October 30, 2012

Personal KM: Shifting sands

"As the digital information world changes, it sometimes eases our information use and reuse; but other times, the changes are not steps forward..." Posted October 30, 2012

SAS ups the ante for big data text analytics

Unveils new version of Text Miner Posted October 09, 2012

Advancing enterprisewide KM

RightAnswers unveils Version 7 Posted October 03, 2012

City to constituents: Contact us anytime

Winnipeg, Manitoba, residents now have access to government services across multiple electronic channels including Web, smart phone and Open311 APIs Posted October 03, 2012

KM improves risk, fraud and sales opportunity management for insurers

"By analyzing the user content it finds on the Web, the software can tell insurers how consumers feel about their products..." Posted September 29, 2012

Personal KM: Searching my clouds

"The bring-your-own-device model for work has added to the storage problem because work and personal services are becoming interwoven..." Posted September 29, 2012
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