Knowledge Management

User-centric KM, collaboration

Bloomfire upgrades software with new release Posted August 21, 2014

Taxonomy 101: The Basics and Getting Started with Taxonomies

Taxonomies help enterprises make their information accessible. Find out how taxonomies can help executives, analysts, sales and support staff, and customers find and use the right information efficiently and effectively. Posted August 15, 2014

Leveraging open source knowledge management

Integrating previously siloed medical and research data Posted August 11, 2014

Easing omnichannel implementation with eGain

To acquire Exony to add contact center management and voice analytics Posted July 30, 2014

Cost management and recovery

Lucidea upgrades LookUp Precision Posted July 28, 2014

Bank saves money with unified enterprise archiving platform

Low-cost, long-term data retention solution Posted July 28, 2014

Financial service firms tap a wealth of KM features

Click-through rates for mobile site visitors have increased from 15 percent to 50 percent, and the mobile traffic has increased by 8 percent. Posted July 03, 2014

Unlikely tension—Ignition springs, information and KM

Organizations whatever their ilk face mounting costs for information access. The indirect costs—that is, the money spent that is part of business—may be even higher. When leadership lacks management skills and technical insight, disasters become more likely. I thought about this as I learned about General Motors' (GM) ignition spring problem. The company experienced a knowledge management implosion in my opinion.... Posted July 03, 2014

Semantic enrichment, ontology management from Luxid Version 7

TEMIS announces significant upgrade to platform Posted July 02, 2014

KM for customer service

RightAnswers launches SmartService Posted June 30, 2014

Bettering Web self-service

Moxie Software rolls out new solution Posted June 27, 2014

Voice Of The Customer: The New Digital Frontier

The Internet has permanently changed the dynamics of customer interaction. The digital landscape we are all immersed in on a daily basis has become more complex and multifaceted. Today's enterprises must be able to deliver answers and information to customers quickly and effectively across multiple self-service and assisted channels 24x7. Are consumers more empowered than ever before? Does this new reality present a challenge for the enterprise? The answer on both counts is yes. . . . Posted June 24, 2014

Create Stellar Customer Experiences with Rich Media

Customer experiences have evolved tremendously over the years. Technology has made buyers smarter and more empowered; with online reviews and mobile Web access, customers know more about a company's products, service, competitors and pricing than the organization may know itself. Today's consumers expect tailored, engaging experiences and rich content delivered seamlessly across a variety of touch points. . . . Posted June 24, 2014

How Knowledge is Changing Customer Service

Knowledge management has been linked to customer service for a very long time. In fact, whenever we hear the words "knowledge management" we immediately assume we are dealing with knowledge bases and support issues. That's because creating, storing, indexing and searching for the right information to help customers is what drove the last series of improvements to customer service in the name of Web self-service in the early 2000s. . . . Posted June 24, 2014

Solving Big Data and Big Content Challenges

Gaining 360° intelligence based on every touch point of a customer with your organization will transform the way sales and marketing teams are doing business. The terms "big data" and "big content" are typically used to describe the scenario of extracting the mission-critical insight lying within the mass volumes of information that exist in sources both inside the enterprise as well as from external sources. Access to all this information can revolutionize the way strategic decisions are being made. . . . Posted June 24, 2014

Putting the Customer First

You've heard it a thousand times, in bombastic, overly emphatic tones: "Customer is King!" "Content is King!" "Cash is King!" You can't swing a dead cat in here without hitting a king. But the "customer" one may have some legitimacy. That's why we chose to focus this paper on the "the customer experience," because… well, let's face it—we wouldn't get very far without them. We've also been taught that creating a great customer experience is different and apart from "customer relationship management." I guess I buy that, but I suspect it's more brochure-speak than anything. . . . Posted June 24, 2014

A boost for B2B marketers

Seismic launches new sales enablement platform Posted June 23, 2014

Why It’s Time To Re-Think The Corporate Intranet And Embrace “The Intranet Of Everywhere”

When was the last time you contributed anything to your intranet? Or managed to find what you were looking for? If you can't remember, you're not alone. A 2013 Worldwide Intranet Challenge survey suggests that 90% of staff don't regularly contribute to their corporate intranet, and 50% never do. And it's not that people don't want to share; they've merely found another system that is easier to use, or has features they personally prefer. Posted June 03, 2014

Unlocking knowledge and streamlining product creation

Integration between engineering teams and organizations in the supply chain Posted May 28, 2014

Making sense of Social

Posted May 28, 2014

Surveillance: an important facet of KM
The knowledge dilemma

As organizations struggle to maintain a competitive advantage and minimize risk, surveillance will become an important facet of knowledge management. Posted May 28, 2014

Boosting sales force automation

Pegasystems upgrades SFA platform Posted May 26, 2014

Contextualizing customer experience

New version of SDL Web released Posted May 22, 2014

Lely makes troubleshooting easier for engineers in the field

Deploys platform for mobile self-service Posted May 05, 2014

Bloomfire integrates with Box, Dropbox, Google Drive and OneDrive

Adds cloud-based file storage systems into collaboration platform Posted May 02, 2014

Profiting from the next level of knowledge management

I recently went to a prominent technical website's self-help application formy smart phone. It's a sad tale of low-quality service and unnecessary costs that started with a simple search about leveraging fee-based service for my new phone.... Posted April 29, 2014

Logistics at the speed of thought (almost)

If you're wearing your KM goggles, you should begin seeing the many intricate connections that make up the complex world of manufacturing and logistics. More importantly, you should also be looking for ways to increase the speed by which a thought becomes an idea that leads to an innovation that becomes a product.... Posted April 29, 2014

Smarter Web scraping from Connotate

Launches Connotate4 Posted April 28, 2014

Optimizing learning content

Xyleme and Acrolinx integrate products Posted April 23, 2014

TheBrain goes mobile

Support for iPhone and iPad Posted April 04, 2014

Data Harmony unveils Version 3.9

Access Innovation division improves search efficiency Posted April 01, 2014

Organizations reap benefits from a knowledge-enhancing Web experience

Companies are using knowledge management to improve the Web experience of customers in life sciences, professional services, mortgage lending and a host of other industries. Posted March 31, 2014

Happy union: KM and the cloud?

Cloud computing and big data appear to be a new technology marriage made in heaven. For many organizations, the cloud and big data could crack the knowledge management problem. Posted March 31, 2014

Expert systems for Mac

Exsys releases Corvid Core Posted March 27, 2014

Bitrix24 broadens collaboration capabilities

Introduces new desktop app Posted March 21, 2014

The Nexus of Knowledge: People + Information + Context

There's no denying that colleagues (and customers) share information and tacit knowledge when they get together. But in a world of virtual work teams and globally diverse organizations, how do you know who's doing what, and what that might mean to you? Posted March 20, 2014

The preventive power of analytics

Identifying at risk patients for earlier intervention and better care Posted March 03, 2014

KMWorld 100 Companies That Matter in Knowledge Management

The list is intended to spark a larger discussion of knowledge management. We're always on the lookout for groundbreaking solutions or notable modifications to existing ones. And, throughout the year, the organizations and products we find most interesting will be showcased in our magazine and on our site, kmworld.com Posted March 01, 2014

Bridging context and best practice

Those who accept that the tool cannot "do the whole job" realize the KM manager's special challenge is to identify the dimensions of best practice that continue to lie beyond the tool's grasp. It is to discover and manage the bridge between the fully known procedures of IT operations and the skills necessary to deal with the ever-surprising uncertainty and ambiguity of real practice. Posted March 01, 2014

Video instant messaging: a misunderstood KM disrupter

Due to ever-falling costs, high-availability data connections, smart mobile devices and the growth of cloud computing, knowledge management and enterprise collaboration in general are undergoing something of a rebirth. Posted March 01, 2014

KM strategy bears fruit in Russia

Posted March 01, 2014

Video metadata: ripe for innovation

Video is a content type that has increasing importance in the enterprise. Posted March 01, 2014

Moving beyond credentials

Expertise now extends beyond the individual experts. It occurs within networks of conversation. Networked expertise enables us to extend knowledge far beyond the brains and books of individuals.... Posted March 01, 2014

Big Data Delivering Big Knowledge

Is your organization limiting its knowledge? This question usually leads to discussions about an organization's view of big data. It's typically centered only on internal transaction data available in their customer relationship management (CRM), electronic resource planning (ERP) or other cloud-based enterprise applications. However, this contradicts what most IT business leaders want. Posted February 26, 2014

Semantic Analysis of Unstructured Data

Big data is a much-hyped subject. In fact, the term is rather misleading because it seems to relate only to the volume of data, while ignoring its heterogeneous nature. Accordingly, the general definition of "big data," as suggested by Gartner, also considers the complexity and variety of data, thus focusing on the relevance of highly heterogeneous and unstructured information and how it can be analyzed in various forms. In particular, apart from the growing network of machines and equipment, social interactions are a further source of big data. With the exchange of messages in a wide variety of formats, on various platforms, and through multiple channels, large amounts of data are generated that demand analysis and interpretation. Posted February 25, 2014

Increase Return on Knowledge with Higher User Engagement

Collective enterprise knowledge is the asset that differentiates an organization from its competitors. Posted February 21, 2014
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