Enterprise Search

Without an effective email and desktop search solution, knowledge workers are suffering from a poor "return-on-time" (ROT). This has become a systemic problem for both Fortune 500 employees and sole proprietors working from home offices. The exponential proliferation of daily emails sent and received and data stored on local desktops, email archives, in the "cloud" and in proprietary storage silos has resulted in a staggering information management struggle for individuals. A recent Deloitte study stated that knowledge workers send 160 messages per day... Posted April 13, 2010

Early Warning Systems
Avoiding Costly Information Failures

In information management circles, some will tell you the concept of "information overload" has become cliché—a convenient red herring used to distract from more fundamental corporate performance issues. Yet, others will point to recent glaring information access and sharing failures... Posted April 13, 2010

Getting Aboard the Information Access Platform
Delivering the Capacity to Connect Users, Work Processes and Data

If you are the CEO of an IT consultancy gazing out over your customers' application landscape, here is what you see: valuable information buried in piles of documents, databases, email messages and "stovepiped" applications. Even when relevant knowledge is explicitly documented, identifying it is becoming... Posted April 13, 2010

Maximizing the Value of Capture
Accelerate Your Paper-Based Processes

Over the past couple of decades, one technology that consistently brings strong, reliable value to organizations is document capture. In both departmental and enterprisewide deployments, capturing paper documents has helped organizations reduce the cost of managing and storing paper, while reducing the risk... Posted April 13, 2010

Stop Moving Data
The Central, Unified Index Becomes a Serious Alternative

Most knowledge managers know (according to Gartner) that data is doubling every 18 months, and that unstructured information volumes grow six times faster than structured. Clearly, workers spend far too much time—about 20% of their time, on average, looking for, not finding and recreating... Posted April 13, 2010

Myth Vs. Reality
Enterprise Search is Not Knowledge

The myth is that enterprise search and knowledge management are "equivalent" technologies. It's true that both can help customers and agents sift through large amounts of information. By facilitating searches across a wide variety of sources, enterprise search and knowledge management (KM) enable users... Posted April 13, 2010

Search—It’s All About The User

In 1992, James Carville coined the phrase, "It's the economy, stupid"—a saying which became a cornerstone of Bill Clinton's successful presidential campaign. Mr. Carville correctly identified that, among the many factors at play, concerns about the economy trumped all other issues of the day... Posted April 13, 2010

Data Profit vs. Data Waste
Real World Information Optimization

Imagine a factory where large amounts of raw materials lie unused and strewn about at various points along the assembly line. Imagine, too, that the factory's manager allowed large numbers of finished goods to sit on the loading dock indefinitely without ever being shipped to customers... Posted April 13, 2010

“Search” Versus “Access”
Making the (Current) Case for Enterprise Search

"Enterprise search." For some reasons it's become the third rail for technology companies, pundits and users as well. We start off this month by getting into the terminology surrounding this market. I'm not entirely clear on the reason, but the analyst community has fled from the term "enterprise search..." Posted April 13, 2010

Search Showcase: dtSearch

Posted April 01, 2010

Search Roundup

... a sampler of some of the search-specific software and services vendors... Posted April 01, 2010

Search-based applications support critical decision-making

KMWorld columnist Judith Lamont reviews the state-of-the-art in search technology, highlighting solutions that are helping enterprises support knowledge workers in making critical decisions. Posted April 01, 2010

Google and its strategy of “meh”

"Meh" has become a way to signal indifference. In one syllable, a person in step with current lingo can say "meh," meaning "so what" or "who really cares." Feigned indifference can be maddening. Ask a Microsoft executive about Google and you get an earful. Ask Google about Microsoft and you may elicit a meh... Posted April 01, 2010

Enterprise search—Can’t find what you need? Join the club

Posted April 01, 2010

Precisely targeted content delivery

Author-it introduces Aspect Posted March 29, 2010

Hot Neuron releases Clustify 2.2

Adds user-adjustable word weights Posted March 29, 2010

EDRM meets e-discovery

Index Engines and Venio partner Posted March 22, 2010

Socialtext unveils Version 4

New Enterprise 2.0 tools Posted March 15, 2010

Feedback flexibility

Confirmit introduces Horizons V. 15 Posted March 15, 2010

IDOL worship

Autonomy Interwoven enhances WCM Posted March 10, 2010

Socializing the voice of the customer

Attensity expands its reach Posted March 10, 2010

Coveo strengthens 2.0 in V. 6.1

New interfaces, analytics, etc. Posted March 10, 2010

Build your own robust intranet

Adenin introduces IntelliEnterprise Version 10 Posted March 08, 2010

Integrating communication in BPM

Software AG christens new solution Posted March 08, 2010

Shopping for customer data

Posted March 08, 2010

View From The Top: Mindbreeze

Posted March 01, 2010

View From The Top: Content Analyst

Posted March 01, 2010

View From The Top: Concept Searching

Posted March 01, 2010

View From The Top: AvePoint

Posted March 01, 2010

KMWorld 100 Companies That Matter in Knowledge Management

When we established our list of 100 Companies That Matter 10 years ago, "knowledge management" was just beginning to be a recognized term in the boardroom. KM is not now (nor will it ever likely be) a household word. Nor is it an application. It's an attitude, a commitment to excellence and innovation shared by the companies, large and small, on this list. A decade ago, a lot of vendors were so intoxicated by their technology that they tried to woo their customers with dazzling features, capabilities they thrust upon clients without fully understanding their legitimate needs. Now, in 2010, that's no longer true. The firms on this list are true solution providers that are dedicated to understanding what their customers need and delivering elegant technology for the requirements of the knowledge economy... Posted March 01, 2010

The Google enterprise fabric

In the last half of 2009, Google operated like a medieval wool mill. The basic technology works, and the mill operators have been focusing on increasing production. But Google is a 21st century company. What few of its competitors and customers have realized is that Google is now in production mode... Posted March 01, 2010

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