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There are many ways to slice this, but we’ve made an attempt to summarize a set of solutions that provide an overall view of knowledge management and collaboration tools. This is a sampler; there are many more. Attensity
Analytics Suite, Service Suite, Attensity 360
Customer experience management. BP Logix
Process Director
BPM and workflow. Brainware
GlobalBrain
Multiple format intelligent search. Concept Searching
conceptClassifier
Automatic identification and extraction of concepts, automated classification, taxonomy management. Connotate
Agent Community GEN2
Intelligent software agents for idea generation, personalized monitoring, precision harvesting, data mashup. Consona
Consona Knowledge Management
Resolution workbench, self-help portal, knowledge repository, search and navigation. Coveo
Customer Information Access Solutions (CIAS)
Customer self-service, content center agent dashboard. eGain Communications
eGain SelfService; eGain IVR
Customer service, contact centers, help desk. Ektron
CMS400.NET
Social software and marketing optimization. EXSYS
CORVID
Inference Engine and development tool. Google Enterprise
Google Search Appliance, Google Apps
Enterprise search, e-mail, collaboration, calendar, document management.
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