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Web Events

FREE live Web events produced by KMWorld.com and KMWorld magazine.

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Upcoming Web Events

There is a renewed enthusiasm in the business world for knowledge management and the true value held in corporate knowledge. While knowledge management has been a key component of critical decision making and successful customer experiences throughout the years, new technologies used by the next generation workforce are propelling KM forward.

Sponsored by Verint

September 27, 2016 | 11:00 am PDT, 2:00 pm EDT
This is a FREE E-Broadcast event!

REGISTER TODAY!

Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. That's why the customer experience is the highest priority. Today, the right knowledge management strategy can empower your customer support operations in ways it could never do before.

Sponsored by Verint

October 18, 2016 | 11:00 am PDT, 2:00 pm EDT
This is a FREE E-Broadcast event!

REGISTER TODAY!

For information on sponsoring a KMWorld magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:

East Coast 
Kathy Rogals 
8290 Springlake Drive 
Boca Raton, FL 33496 
Phone: 561-483-5190 
Fax: 208-460-2057 
Email: kathy_rogals@kmworld.com
West Coast 
David Panara 
143 Old Marlton Pike 
Medford, NJ 08055 
Phone: (609) 654-6266, Ext. 146 
Fax: (609) 654-4309 
Email: dpanara@infotoday.com


Archived Web Events

Original Broadcast: April 26, 2016

BPM and workflow served us well for quite a long time. But everything changes and evolves. Collaboration and process improvement remain as important as ever. Case management is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms - not merely simple business processes.

Sponsored by Everteam, Summit 7 Systems and bpm'online

Original Broadcast: March 30, 2016

Migrating to an omnichannel environment requires an integrated approach. You need to identify, capture, evaluate, and share all information assets to achieve an optimal customer experience. It's imperative for a company's communication channels be integrated and context-aware, leveraging data from the CRM system and communication channels to create a unified, omnichannel experience.

Sponsored by IntelliResponse, a [24]7 Company

Original Broadcast: March 15, 2016

Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement. Join us for a special roundtable webinar featuring industry experts. Learn how collaboration can increase innovation and productivity in your organization.

Sponsored by EMC

Original Broadcast: February 23, 2016

By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.

Sponsored by IntelliResponse, a [24]7 Company

Original Broadcast: February 16, 2016

David Meza, Chief Knowledge Architect at NASA Johnson Space Center will share how his organization is dramatically accelerating engineering research times and enhancing engineering expertise. John Buchowski, Vice President Commercial Product Management for IHS Product Design will highlight best-in-class tools designed to give engineers, scientists and researchers a single point-of-access to internal technical knowledge.

Sponsored by IHS Product Design

Original Broadcast: January 26, 2016

Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control. Join us for a special roundtable webinar featuring industry experts on January 26 on taking information governance to the next level at your organization.

Sponsored by Everteam

Original Broadcast: December 01, 2015

Join David Kay, Principal of David Kay & Associates, and Ben Lack, Senior Director of Marketing and Business Development for Swiftype, to learn more about the business case for a self-service customer experience and get tips for how to implement a search experience that helps the customer find the content they're looking for, fast, and the first time.

Sponsored by Swiftype

Original Broadcast: November 17, 2015

Knowledge management has been a key component to successful customer experiences over the years, but thanks to recent advances in better analytics, less expensive start-up costs, and a focus on empowering the next generation workforce, the knowledge management of the future is shining bright. As organizations move quickly to address new customer service imperatives, they are leveraging knowledge management to support smarter answers, improved decisions and better outcomes.

Sponsored by Verint and Content Analyst Company

Original Broadcast: October 20, 2015

The forces of digital disruption and the shifting work styles of next-generation employees are requiring organizations to become more focused and responsive to the needs of both customers and employees than ever before. By empowering your agents with the right tools, you make life easier for your customers by giving them the right answers to their questions the first time.

Sponsored by Verint Systems, Inc.

Original Broadcast: September 29, 2015

In this KMWorld interactive webinar event, Transversal will show how they have reimagined knowledge for the customer service. We will also demonstrate how cognitive technologies have allowed us to create self-service experiences that truly understand what people search for anticipates what they will need next, and improves through continued use.

Sponsored by Transversal

Original Broadcast: September 22, 2015

Enterprise Content Management (ECM) will continue to suffer from adoption and implementation issues until it takes its rightful place as a background facilitator, not the star of the show. Join this session to discuss transparent Information Governance and how ECM can be embedded into digital processes.

Sponsored by OpenText and EMC

Original Broadcast: August 25, 2015

Dramatic advancements in heavily-proven, semantic technology are making it possible to find the most relevant business information among vast internal and external unstructured content repositories as quickly and easily as we find things in the consumer world. As a result, knowledge workers can make more informed decisions, supported by the most relevant information, in less time and with less effort.

Sponsored by Content Analyst Company

Original Broadcast: August 18, 2015

When it comes to effectively managing people-driven work, a solid case management solution approach can make all the difference. Join us to explore a case management success story and discover why a low-code platform is the perfect tool for creating case-centric, context-aware and content-enabled business applications.

Sponsored by OnBase by Hyland

Original Broadcast: July 28, 2015

The challenge for today's enterprise is not only just big data, it's adopting a "total data" landscape. We'll be explaining this in our next KMWorld Webcast on Tuesday July 28, 2015. We'll look at integrating various database platforms into consistent models, including Hadoop and MongoDB, and include industry best practices.

Sponsored by Embarcadero

Original Broadcast: May 12, 2015

Learn about the Microsoft Data Loss Prevention (DLP) capabilities and see how Metalogix ControlPoint and the new Sensitive Content Manager solution extends the identification and protection of your sensitive business content in SharePoint on-premises, Microsoft Office 365, or hybrid cloud.

Sponsored by Metalogix

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