Original Broadcast: November 17, 2015
Knowledge management has been a key component to successful customer experiences over the years, but thanks to recent advances in better analytics, less expensive start-up costs, and a focus on empowering the next generation workforce, the knowledge management of the future is shining bright. As organizations move quickly to address new customer service imperatives, they are leveraging knowledge management to support smarter answers, improved decisions and better outcomes.
Sponsored by Verint and Content Analyst Company
Original Broadcast: October 20, 2015
The forces of digital disruption and the shifting work styles of next-generation employees are requiring organizations to become more focused and responsive to the needs of both customers and employees than ever before. By empowering your agents with the right tools, you make life easier for your customers by giving them the right answers to their questions the first time.
Sponsored by Verint Systems, Inc.
Original Broadcast: September 29, 2015
In this KMWorld interactive webinar event, Transversal will show how they have reimagined knowledge for the customer service. We will also demonstrate how cognitive technologies have allowed us to create self-service experiences that truly understand what people search for anticipates what they will need next, and improves through continued use.
Sponsored by Transversal
Original Broadcast: September 22, 2015
Enterprise Content Management (ECM) will continue to suffer from adoption and implementation issues until it takes its rightful place as a background facilitator, not the star of the show. Join this session to discuss transparent Information Governance and how ECM can be embedded into digital processes.
Sponsored by OpenText and EMC
Original Broadcast: August 25, 2015
Dramatic advancements in heavily-proven, semantic technology are making it possible to find the most relevant business information among vast internal and external unstructured content repositories as quickly and easily as we find things in the consumer world. As a result, knowledge workers can make more informed decisions, supported by the most relevant information, in less time and with less effort.
Sponsored by Content Analyst Company
Original Broadcast: August 18, 2015
When it comes to effectively managing people-driven work, a solid case management solution approach can make all the difference. Join us to explore a case management success story and discover why a low-code platform is the perfect tool for creating case-centric, context-aware and content-enabled business applications.
Sponsored by OnBase by Hyland
Original Broadcast: July 28, 2015
The challenge for today's enterprise is not only just big data, it's adopting a "total data" landscape. We'll be explaining this in our next KMWorld Webcast on Tuesday July 28, 2015. We'll look at integrating various database platforms into consistent models, including Hadoop and MongoDB, and include industry best practices.
Sponsored by Embarcadero
Original Broadcast: May 12, 2015
Learn about the Microsoft Data Loss Prevention (DLP) capabilities and see how Metalogix ControlPoint and the new Sensitive Content Manager solution extends the identification and protection of your sensitive business content in SharePoint on-premises, Microsoft Office 365, or hybrid cloud.
Sponsored by Metalogix
Original Broadcast: April 14, 2015
Facebook uses them for social networks. So does Google for web search. But how can knowledge graphs benefit your enterprise? Whether you want to connect with subject matter experts, find out who knows whom, or identify customers who share important common traits, graph analytics is an innovative technology to help you get answers to business-critical questions.
Sponsored by HP
Original Broadcast: April 07, 2015
The hybrid content dilemma causes end users, IT managers and CIOs to struggle when choosing on-premises or Cloud technologies as the best solution to support collaboration across the enterprise. In this session we take a look at several key considerations in making this decision, and review hybrid content scenarios that have allowed organizations to fully integrate their technology investments and human capital.
Sponsored by Metalogix
Original Broadcast: March 24, 2015
Good information governance practices and solutions help ensure the success of big data initiatives by enabling enterprises to discover, classify, and manage information according to its business value and triage "good data" - relevant, current, and trustworthy business information, from "bad data" - out-of-date, obsolete, or low-value information. Learn How to Strike the Big Data vs. Good Data Balance! Join IBM with special guest Melissa Webster, Analyst and Program Vice President for Content and Digital Media Strategies with IDC for this web event.
Sponsored by IBM
Original Broadcast: February 24, 2015
Leading knowledge experts from Transversal will share how their solution has transformed mobile self-service for a variety of businesses. We will also give a demonstration showing how intuitive and interactive knowledge can be on a smart phone. We know your customers are mobile. Is your business ready to go mobile?
Sponsored by Transversal
Original Broadcast: February 17, 2015
During this webinar, Evan McAlpine and Ryan Hynes of kCura will walk you step-by-step through the text analytics process and show you how they quickly and efficiently find the needle in the Patent & Trademark Office's haystack of patents. During the live demonstration, you’ll find one "killer patent" and identify solutions to your biggest research obstacles. You'll walk away with a better understanding of how analytics works and how to use it in real-life situations.
Sponsored by kCura
Original Broadcast: December 02, 2014
Whether driven by the requirement to respond with agility to business and end-user demands, a goal of igniting the enterprise with innovation, or simply by how the cloud is where business is increasingly conducted, we are on the path to an IT transformation. We'll explore the freshly awakening ECM movement in this week's KMWorld interactive webinar event.
Sponsored by Reveille, OnBase and EMC