Original Broadcast: July 26, 2016
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.
Sponsored by Intralinks
Original Broadcast: July 19, 2016
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious - and important - to business managers worldwide. As a result, subjects such as storage requirements, format adapters, and viewing tools have also grown in concern.
Sponsored by Nuxeo
Original Broadcast: April 26, 2016
BPM and workflow served us well for quite a long time. But everything changes and evolves. Collaboration and process improvement remain as important as ever. Case management is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms - not merely simple business processes.
Sponsored by Everteam, Summit 7 Systems and bpm'online
Original Broadcast: March 30, 2016
Migrating to an omnichannel environment requires an integrated approach. You need to identify, capture, evaluate, and share all information assets to achieve an optimal customer experience. It's imperative for a company's communication channels be integrated and context-aware, leveraging data from the CRM system and communication channels to create a unified, omnichannel experience.
Sponsored by IntelliResponse, a 7 Company
Original Broadcast: March 15, 2016
Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement. Join us for a special roundtable webinar featuring industry experts. Learn how collaboration can increase innovation and productivity in your organization.
Sponsored by EMC
Original Broadcast: February 23, 2016
By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.
Sponsored by IntelliResponse, a 7 Company
Original Broadcast: February 16, 2016
David Meza, Chief Knowledge Architect at NASA Johnson Space Center will share how his organization is dramatically accelerating engineering research times and enhancing engineering expertise. John Buchowski, Vice President Commercial Product Management for IHS Product Design will highlight best-in-class tools designed to give engineers, scientists and researchers a single point-of-access to internal technical knowledge.
Sponsored by IHS Product Design
Original Broadcast: January 26, 2016
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control. Join us for a special roundtable webinar featuring industry experts on January 26 on taking information governance to the next level at your organization.
Sponsored by Everteam
Original Broadcast: December 01, 2015
Join David Kay, Principal of David Kay & Associates, and Ben Lack, Senior Director of Marketing and Business Development for Swiftype, to learn more about the business case for a self-service customer experience and get tips for how to implement a search experience that helps the customer find the content they're looking for, fast, and the first time.
Sponsored by Swiftype
Original Broadcast: November 17, 2015
Knowledge management has been a key component to successful customer experiences over the years, but thanks to recent advances in better analytics, less expensive start-up costs, and a focus on empowering the next generation workforce, the knowledge management of the future is shining bright. As organizations move quickly to address new customer service imperatives, they are leveraging knowledge management to support smarter answers, improved decisions and better outcomes.
Sponsored by Verint and Content Analyst Company
Original Broadcast: October 20, 2015
The forces of digital disruption and the shifting work styles of next-generation employees are requiring organizations to become more focused and responsive to the needs of both customers and employees than ever before. By empowering your agents with the right tools, you make life easier for your customers by giving them the right answers to their questions the first time.
Sponsored by Verint Systems, Inc.
Original Broadcast: September 29, 2015
In this KMWorld interactive webinar event, Transversal will show how they have reimagined knowledge for the customer service. We will also demonstrate how cognitive technologies have allowed us to create self-service experiences that truly understand what people search for anticipates what they will need next, and improves through continued use.
Sponsored by Transversal