Original Broadcast: November 29, 2016
The gap is increasing daily between the search experience we enjoy on our mobile devices and the search experience we encounter at the office. Traditional enterprise search and analytics packages have failed to keep up with the speed of business, big data growth, and the revolutions taking place in consumer interfaces.
Sponsored by Attivio
Original Broadcast: November 08, 2016
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. Today, knowledge management is an essential component of omnichannel customer engagement. You need to leverage the knowledge gained from customer feedback for taking tactical action and guiding strategic decision making.
Sponsored by Verint and Confirmit
Original Broadcast: July 26, 2016
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.
Sponsored by Intralinks
Original Broadcast: July 19, 2016
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious - and important - to business managers worldwide. As a result, subjects such as storage requirements, format adapters, and viewing tools have also grown in concern.
Sponsored by Nuxeo
Original Broadcast: April 26, 2016
BPM and workflow served us well for quite a long time. But everything changes and evolves. Collaboration and process improvement remain as important as ever. Case management is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms - not merely simple business processes.
Sponsored by Everteam, Summit 7 Systems and bpm'online
Original Broadcast: March 30, 2016
Migrating to an omnichannel environment requires an integrated approach. You need to identify, capture, evaluate, and share all information assets to achieve an optimal customer experience. It's imperative for a company's communication channels be integrated and context-aware, leveraging data from the CRM system and communication channels to create a unified, omnichannel experience.
Sponsored by IntelliResponse, a 7 Company
Original Broadcast: March 15, 2016
Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement. Join us for a special roundtable webinar featuring industry experts. Learn how collaboration can increase innovation and productivity in your organization.
Sponsored by EMC
Original Broadcast: February 23, 2016
By utilizing Virtual Agent technology, a significant amount of data can be collected and analyzed within your Knowledge Management system, providing your business with actionable insights. This webinar focuses on concrete solutions that will help improve customer experiences and help organizations gain a competitive advantage.
Sponsored by IntelliResponse, a 7 Company
Original Broadcast: February 16, 2016
David Meza, Chief Knowledge Architect at NASA Johnson Space Center will share how his organization is dramatically accelerating engineering research times and enhancing engineering expertise. John Buchowski, Vice President Commercial Product Management for IHS Product Design will highlight best-in-class tools designed to give engineers, scientists and researchers a single point-of-access to internal technical knowledge.
Sponsored by IHS Product Design
Original Broadcast: January 26, 2016
Controlling information access and distribution will be a critical matter as the mobile workforce increases in size and stature. The global nature of business also complicates the matter. And a hotly increasing amount of litigation demands extra scrutiny over how you and your employees care for information. But information is a difficult thing to manage and control. Join us for a special roundtable webinar featuring industry experts on January 26 on taking information governance to the next level at your organization.
Sponsored by Everteam