Original Broadcast: March 14, 2017
Information abhors a vacuum. It only benefits you when it can be easily shared and communicated among others. The degree to which you can apply tools and policies that enhance collaborative knowledge sharing will be the decade's greatest advancement.
Sponsored by Colligo Networks and BroadVision
Original Broadcast: February 07, 2017
The ubiquitous content and information management platform will only grow. Take advantage NOW of the growing trend toward SharePoint—especially in this time of adoption of new versions—and make a stand in the emerging marketplace for SharePoint-enhancing content and knowledge management products.
Sponsored by BA Insight and KnowledgeLake
Original Broadcast: December 13, 2016
Content management will always play a pivotal role in an organization's ability to manage input and output of information. It can make the difference in whether the company understands its content value, or loses it in the weeds. We will opt for the former, and find ways to help organizations construct their content management programs so that information does not go wasted.
Sponsored by Everteam
Original Broadcast: November 29, 2016
The gap is increasing daily between the search experience we enjoy on our mobile devices and the search experience we encounter at the office. Traditional enterprise search and analytics packages have failed to keep up with the speed of business, big data growth, and the revolutions taking place in consumer interfaces.
Sponsored by Attivio
Original Broadcast: November 08, 2016
Managing the customer experience: It's where your customer touchpoints meet your operations. And it's getting more complex. Today, knowledge management is an essential component of omnichannel customer engagement. You need to leverage the knowledge gained from customer feedback for taking tactical action and guiding strategic decision making.
Sponsored by Verint and Confirmit
Original Broadcast: July 26, 2016
Most companies have made substantial investments in time and money creating content libraries in in Enterprise Content Management systems - only to find that sharing those files with external partners is extremely difficult and time consuming. Getting IT clearance can sometimes take days - and a company's security policies may prohibit sharing certain types of content altogether.
Sponsored by Intralinks
Original Broadcast: July 19, 2016
The world has changed from "document-centric" to "everything-centric." The value in video, sound, even still photographs has gradually become more obvious - and important - to business managers worldwide. As a result, subjects such as storage requirements, format adapters, and viewing tools have also grown in concern.
Sponsored by Nuxeo
Original Broadcast: April 26, 2016
BPM and workflow served us well for quite a long time. But everything changes and evolves. Collaboration and process improvement remain as important as ever. Case management is becoming the latest growth area for software developers looking to create new vistas for true collaboration platforms - not merely simple business processes.
Sponsored by Everteam, Summit 7 Systems and bpm'online
Original Broadcast: March 30, 2016
Migrating to an omnichannel environment requires an integrated approach. You need to identify, capture, evaluate, and share all information assets to achieve an optimal customer experience. It's imperative for a company's communication channels be integrated and context-aware, leveraging data from the CRM system and communication channels to create a unified, omnichannel experience.
Sponsored by IntelliResponse, a 7 Company