While AI holds the promise of radically transforming KM, human oversight takes on intensified responsibilities for ensuring the knowledge provided is accurate, timely, and relevant as well as guarding against violations of privacy and proactively securing sensitive data.Value is the key to adopting any technology, and AI tools are no different. AI-enabled KM provides opportunities for KM to shine and for knowledge managers to prove their value to their organizations.
Marydee Ojala //
06 Jul 2026
Over time, structured and unstructured data have moved closer together, both in terms of organizational interactions and in terms of the enabling technologies. Merging structured and unstructured data provides a richer knowledgebase and a more solid path to agentic AI, as well as greater accessibility for users. The semantic layer and knowledge graphs have gone a long way to drive this trend.
Judith Lamont, Ph.D. //
06 Jul 2026
Companies on this list are wonderful examples of how their products expand the power of KM in changing knowledge environments. They stand out in the KM field, and we applaud their accomplishments. As always, the list is meant to generate interest and to spark discussion. Let us know what you think, and alert us to anything we might have missed.
Marydee Ojala //
09 Mar 2026
It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—voting for the 2025 KMWorld Readers' Choice Awards is now open through August 29
28 Jul 2025
This next year will see the knowledge management function take a direction that focuses on a more advanced and mature way of leveraging AI.
Carlos García-Egocheaga, CEO, Lexsoft Systems //
08 Dec 2025
AI continues to be the topic du jour for various aspects of knowledge management, and 2026 looks to be no exception as leaders in the industry look ahead
Stephanie Simone //
01 Dec 2025
AI continues to disrupt the knowledge management space and experts in the field predict that it's a trend that still hasn't reached its full potential, yet. In 2025 there's more room for improvement.
Stephanie Simone //
06 Dec 2024
AI and dreams of its potential rocked this past year as companies moved quickly to embed and offer their own version of chat assistants, predictive and generative AI, and more
Stephanie Simone //
07 Dec 2023
The tech industry's glory days may be fading a little, but this is not a time for despair. It's an opportunity for renewal. By shifting to a needs-driven approach, the industry can ensure its relevance in a rapidly changing landscape.
Alan Pelz-Sharpe //
08 Jul 2024
Edge-of-chaos decisioning means being continually informed on the critical elements needed to make better, faster decisions.
Art Murray, D.Sc. //
07 Jul 2022
Decentralization, though a boon to technology vendors, poses a unique set of challenges and risks for information and knowledge managers to grapple with.
Alan Pelz-Sharpe //
05 Nov 2020
The more systems and subsystems we attempt to stitch together, the greater the unpredictability.
Art Murray and Francesco Calabrese //
08 Jul 2019