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Enterprise Search

Buyers' Guide

Posted July 03, 2009

Is Microsoft's Bing search engine a true challenger to Google? Adriaan Bloem answers the lyrical question in this original article from KMWorld.com. Posted July 03, 2009

Autonomy Interwoven adds social analytics Posted July 01, 2009

Native e-discovery management Posted June 24, 2009

Teragram analyzes social media Posted June 17, 2009

Unveils TME Version 5 Posted June 17, 2009

Adds features to enhance SharePoint Posted June 17, 2009

Partner to create e-discovery solution Posted June 02, 2009

Science fiction buffs know about the "tractor beam." A starship floats without power. A space tug locks onto the crippled star cruiser with a magnetic beam. The space tug reels in the crippled starship the way a fisherman lands a rainbow trout.Google's enterprise tractor beam is its App Engine. The fish are enterprise customers. Unlike the science fiction tractor beam, the Google beam is quite real and starting to reel in the enterprise catch... Posted June 01, 2009

How many times have you searched the Web and received a laundry list of 34,000 hits? Have you ever looked beyond the first page or two of search results? Probably not. Much like a search on the public Web, sifting through the vast amounts of unstructured data in your enterprise content management (ECM) system can be an overwhelming and fruitless process.
Most company data is unstructured, and much of it often resides in enterprise content management systems. If it is leveraged properly, this valuable information can help your company improve customer satisfaction, gain competitive advantage, make better decisions and improve the overall productivity of knowledge and other workers. But the sheer volume of data housed in these repositories can render the information useless if your company doesn't have the tools to not only access this information, but also to analyze and extract relevant information...
Posted June 01, 2009

Scads of words have been written about "enterprise search," "knowledge management," "information access," etc. In fact, I am responsible for a scad or two myself.And, of course, it makes sense: When 90% of the information your company possesses is in the form of unstructured text files and email, plus more-or-less formal formats (contracts, PowerPoints, legal documents and marketing material, etc.), it's painfully obvious that tools to access that content will emerge as key components of the knowledge-worker toolset.
But what HASN'T been covered quite as well are the text-mining and analytic tools that exist to find content—and the many relationships between content objects—that are not yet part of the average, daily knowledge worker's regimen.The way it's often been put is this:SEARCH is useful when you know basically what it is you're looking for. A specific email... a contract for a specific deal...
Posted June 01, 2009

Managing SharePoint taxonomies Posted May 28, 2009

Integration into iManage WorkSite Posted May 28, 2009

Introduces three new modules Posted May 27, 2009

Velocity-powered Concordance Enterprise Posted May 20, 2009

Perfect Search and Adhere Solutions partner Posted May 20, 2009

e-Discovery solutions from Kazeon Posted May 20, 2009

Vignette is Open Text's latest Posted May 11, 2009

Greater scalability, security, usability Posted May 11, 2009

Boosts performance, scalability Posted May 04, 2009

The pressure on internal systems is increasing—litigation is up 43%, the volume of unstructured content is growing at a rate of 61% per year and budgets are frozen. The digital universe will grow to 988 exabytes in 2010, and organizations... Posted May 04, 2009

As a fast-growing, dynamic component of today's information navigation and discovery landscape, enterprise search has moved from being a niche-focused capability to becoming a strategic component of a corporation's IT infrastructure... Posted May 04, 2009

It's no secret that enterprises everywhere are in the midst of major change. Budgets are getting tighter. Corporate priorities are shifting to issues such as environmental responsibility. And the pressure to win new business and retain... Posted May 04, 2009

The process of identifying, evaluating and outlining your information management needs is a tough task as it is; conducting an extremely thorough vendor review can turn an already sizable project into a six-month affair. When it comes to search... Posted May 04, 2009

Attempting to address compliance requirements, many companies have taken the brute force approach to information management by saving everything, typically in one mass repository. With regulations only rarely requiring the retention... Posted May 04, 2009

Enterprises are drowning in unstructured information, and search can help employees get the specific facts they need to do their job, wasting less time hunting for information and resolving problems that have already been solved. IDC estimates... Posted May 04, 2009

In today's marketplace, with data repositories across the enterprise growing at exponential rates, internal knowledge and relevant information is becoming increasingly difficult to find and retrieve when it is needed. With enterprise discovery... Posted May 04, 2009

Are we over-thinking the concepts of enterprise search—over-engineering what it's about and how it works? Isn't it about finding the most relevant documents or pieces of information quickly, so that you can focus on getting your job done?... Posted May 04, 2009

According to IDC, enterprise content is growing at 80% per year. At this rate, the volume of data stored in many organizations may measurably reach the point of "too much information"—in other words, where levels of information... Posted May 04, 2009

At this moment, only two specialized applications in the enterprise search market exist that show growth potential: those that are used to investigate the fall-out of the credit crisis and those used by organizations as part of their defense... Posted May 04, 2009

"I wish I could find information to do my job better." At first it seems like a simple request. But as you begin to peel back the layers of this onion, you quickly see how difficult it is: Develop a search strategy. Determine which data needs... Posted May 04, 2009

I went into this month's article research cycle expecting doom and gloom reports from the edge of the economic cliff. After all, when companies are laying off thousands upon thousands, and financial institutions are circling the drain... Posted May 04, 2009

...The most interesting development for me in the last month or two is Google's Voice service. In March, Google made available a service that offers users a single telephone number and a bevy of features. Google's interest in telecommunications, mobile devices and on-the-go search reaches back to the company's earliest days. Few know that Google co-founder Sergey Brin is the inventor of one of Google's patents filed in February 2001, "Voice Interface for a Search Engine," US7027987... Posted May 01, 2009

When it comes to data sharing by law enforcement agencies, the primary obstacles are not usually technological, but territorial. Agencies understandably want to retain authority over areas, both geographical and functional, for which they are held responsible. Still, at a time when resources are scarce and demands are many, more law enforcement organizations are participating in data sharing systems, and have reaped significant benefits... Posted May 01, 2009

Attensity forms new group Posted April 20, 2009

Enhance digital asset management Posted April 20, 2009

Inmagic releases Genie 3.3 Posted April 15, 2009

DocuShare takes more big steps Posted April 06, 2009

Partners with Bell Mobility Posted April 06, 2009

Posted April 06, 2009

Customer care contact centers and IT departments in large and small enterprises across the world are being asked to tighten their budgets—without sacrificing customer service or business productivity. We've all been there: Struggling to find a way to get more out of our contact center and help desk agents; looking for new ways to get calls out of queues; and begging other departments to pitch in... Posted April 01, 2009

According to the Service and Support Professional Association (SSPA), 80% of the time and costs for service support lies in problem resolution. Problem resolution management still remains an art, and the task is becoming increasingly difficult because products are becoming more complex, the range of product to support is becoming wider and there is a high staff turnover... Posted April 01, 2009

Google's spring campaign probes the Microsoft enterprise stronghold in a direct way...It's using search, applications, maps and a SWAT team of resellers... Posted April 01, 2009

Search is an ongoing endeavor in most knowledge-driven organizations. Workers spend a lot of time searching for information, and often don't find what they want. If the search solutions available to an organization are not achieving the desired results, several options are available to enhance performance without the need for a complete overhaul. Posted April 01, 2009

Posted April 01, 2009

Endeca releases new McKinley search platform Posted March 25, 2009
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