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eGain Releases eGain Solve for Cisco, an Embedded AI Knowledge Solution



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eGain, a provider of cloud customer engagement solutions, is integrating its platform on Cisco, releasing eGain Solve for Cisco. The platform is a cloud-based solution integrated with Cisco’s contact center platform and offered as part of the Cisco SolutionsPlus program.

eGain Solve for Cisco allows voice and digital contact center agents on Cisco Finesse to answer customer questions by clicking on a “Solve” button within the Finesse desktop.

Behind the scenes, the solution bootstraps with relevant context from the desktop and guides the agent through compliant process and knowledge content. In addition, the solution offers proactive digital engagement with intelligent offers and secure cobrowse. Finally, the solution delivers a unified analytic dashboard to measure and manage omnichannel contact center operation.

Easy agent experience delivers great customer experience, said Ashu Roy, eGain CEO. With eGain Solve for Cisco, clients can easily accelerate contact center transformation on the Cisco platform with cloud-based innovation across knowledge, AI and analytics, according to Chris Botting, general manager of Cisco's customer care business unit.

For more information about this integration, visit www.egain.com


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