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UCB and Verint Release Digital Health Assistant App



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UCB, a global biopharmaceutical company working in Parkinson’s disease (PD) and other chronic illnesses, and Verint Systems Inc., are partnering to release UCB’s PD Coach app. The app is equipped with a patented conversational, virtual health assistant named “April,” powered by Verint’s Intelligent Virtual Assistant (IVA) solution.

April utilizes artificial intelligence (AI) technology to offer continuous support and encourage patient adherence, transforming the way patients interact with their healthcare.

Verint automation is powering UCB’s innovative, patient-centric app—a solution that modernizes patient interactions and improves the overall patient journey for those with Parkinson’s disease, regardless of treatment.

Digital health coaches provide an opportunity for modern, convenient and continuous care, especially for those suffering from chronic illnesses, such as Parkinson’s disease.

PD Coach April leverages Verint’s Alme Platform and Behavioral Observation System (BOS) module, allowing her to conduct evidence-based skillful conversations to actively and safely engage consumers in a way that feels natural. This platform also provides the PD Coach with general knowledge related to Parkinson's disease, enabling April to speak with patients specifically about the realities of their chronic disease.

At launch, April’s key capabilities and features include journaling and symptom tracking. It also has features relating directly to Parkinson's disease and caregiving, with knowledge that encompasses the following topic areas: PD diagnosis and symptoms, PD progression, UCB patient services, and patient support groups and events.

As an AI assistant, April will consistently improve and grow her knowledge with oversight from trainers, personalizing her care support based on the needs of patients and helping them attain real health outcomes.

PD Coach is available now in the Apple and Android app stores. Anyone can download and begin using this digital health coach to help manage Parkinson’s disease.

For more information about this news, visit www.ucb-usa.com


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