Intermedia integrates with Datto Autotask PSA

Intermedia, a UCaaS and collaboration provider, is integrating Datto Autotask PSA within the Intermedia Partner Portal.

With this integration, Intermedia partners who sell Unite and utilize Autotask PSA can more efficiently manage and support their customer accounts:

• Improved Invoicing and Billing – partners simply log into the Intermedia Partner Portal and, with the click of a few buttons, export their Unite customers’ billing information directly to Autotask for a simplified billing management experience.
• Service Ticketing – when a quality of service (QoS) incident is detected within Unite, a service ticket is automatically created within Autotask to help expedite the time from ticket open to incident resolution.

Intermedia Unite combines a full-featured cloud PBX with web and video conferencing, team chat, file sharing and backup, and much more, with the desktop and mobile apps that allow for anytime access from virtually any device.

Datto Autotask PSA is a complete IT business management platform that delivers all of the mission-critical tools needed to run an IT managed services business. It’s a reliable cloud-based platform that centralizes business operations, integrates with industry-leading remote monitoring and management systems, and enables quick, data-driven decisions.

For more information about this integration, visit www.intermedia.net.