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Cognitive Computing and the Future of Knowledge Management



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Many technologies that fall under the AI umbrella are changing the way organizations search for and discover important information. The knowledge management space is on the verge of a new era in computing and information management.

Cognitive systems, natural language processing (NLP), and machine learning, applied to both structured and unstructured data, impact how that information can be analyzed to create knowledge.

KMWorld recently held a webinar featuring Brian Flynn, director of solution architecture, Attivio, and David Seuss, chief executive officer, Northern Light Group, who discussed the next evolution in cognitive computing in regard to knowledge management.

Intelligent search brings enterprise search to the next level, Flynn explained. Typical use cases for intelligent search include a unified digital workplace, customer support, and risk avoidance.

There are eight critical requirements to consider before jumping into intelligent search. This includes:

  • Big data scale and reliability
  • Comprehensive, robust data source ingestion
  • Extensible data transformation
  • Natural language understanding and text analytics
  • Dynamic content unification and analytics
  • Intelligent, data-centric security
  • Flexible UXD and solution acceleration
  • Adaptive, learning-based relevance and collaboration

Attivio can provide big data scale and flexibility, Flynn said. The platform can dynamically scale to big data volumes on premise or in the cloud. The platform also offers open, extensible workflows for transforming queries and data along with offering a complete set of natural language processing across more than 45 languages.

Northern Light also offers a solution that can help people in the KM space, Seuss said. Northern Light SinglePoint is a SaaS-based, complete end-to-end KM solution for market research and CI.

The platform offers:

  • Content aggregation from every relevant source
  • Search, analytics, and machine learning-based search assistance
  • Personalization and collaboration
  • Hosting, provisioning, operations, backup, failover
  • Internal research collection, workflow search, upload
  • Dashboards, newsletters, email alerts, RSS, API
  • User, portal, and content management systems
  • SSO and other forms of authentication
  • Northern Light Business News
  • Mobile-first, fully-responsive UI
  • Real-time reporting
  • Interoperable with enterprise systems

Seuss further discusses the evolution of search and how the next generation is utilizing the technology.

“The truth is Millennials are extremely efficient information gatherers when the tools are right and designed for their cognitive style,” Seuss said.

An archived on-demand replay of this webinar is available here.


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