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Financial Services

Customer expectations are changing. It is happening across geographies, age groups and social layers. Consumers look for services that are customized, efficient and meet their exact needs. The truth of the matter is that a lot of industries meet these expectations better than financial services institutions do. Superior Customer Experience To serve customers who are more demanding and less loyal than ever before, the majority of banks are adopting a similar strategy... Posted August 31, 2008

Financial services runs on information and time—two essential elements that are mostly at odds with each other. While time flies, information is locked in largely rigid matrices within most financial services firms. For the most part, it flows freely only through well-defined pipelines of self-contained systems, the infamous silos of information. Data held in separate systems can converge at consolidation points, but typically that can happen... Posted August 31, 2008

Effective business processes often require a combination of both structured data and unstructured information, such as Word files, scanned images, spreadsheets, presentations, correspondence, reports and email. But the processes that financial services and insurance organizations rely on often fail to include the unstructured part of that information set. Posted August 31, 2008

In service-centric industries such as financial services, customer service can make or break a business. Winning financial institutions provide "stand-out" customer service by empowering contact center agents with knowledge, while also leveraging it for customer self-service. In delivering knowledge management (KM) solutions to world-class contact centers for over 15 years, eGain has compiled best practices that improve the odds of success... Posted August 31, 2008

Financial institutions and service-oriented organizations are working to reduce costs, develop new products and services and enhance the customer experience in order to increase revenue while maintaining and attracting new customers. One of the most popular ways of achieving these goals is through electronic delivery of customer information, including the presentment of customer statements, notices and associated transactions over the Internet... Posted August 31, 2008

I should be more careful about what I hope for. I've been "covering" the financial services industry in these pages for five or six years now. Every year, I've sat at this desk, and looked into the white expanse of the word processing "new blank document" screen and wondered: What the heck do I know about the financial services industry?
"Why can't it be different this year? Why can't something happen that would give me a hook
...
Posted August 31, 2008

Adds strong knowledgebase Posted August 25, 2008

Enhance forensic investigations Posted August 25, 2008

Xythos moves full speed ahead Posted August 20, 2008

Announces new Content Connector Posted August 18, 2008

Contextware introduces Version 3.1 Posted August 11, 2008

StoredIQ announces support Posted August 11, 2008

Attivio's Active Intelligence Engine Posted August 04, 2008

PersonalBrain 4.5 released Posted August 04, 2008

Acquires Discovery Mining Posted July 30, 2008

Upgraded LiveCycle Enterprise Suite Posted July 21, 2008

Acquisition boosts client growth Posted July 21, 2008

Microgen enhances suite Posted July 10, 2008

IBM develops Version 8 on System z Posted July 10, 2008

Enhanced Process Manager Posted July 10, 2008

Coveo previews G2B for CRM Posted July 02, 2008

Clarabridge upgrades platform Posted July 02, 2008

Igloo partners with TriCipher Posted June 23, 2008

Enhances LiveCycle suite Posted June 18, 2008

NewsGator enhances Social Sites Posted June 16, 2008

Building better client relationships Posted June 16, 2008

AXS-One unveils new solution Posted June 11, 2008

Endeca and FTI Consulting partner Posted June 11, 2008

Data mining, analytics Posted June 11, 2008

Attensity unveils Market Voice Posted June 09, 2008

Highlights Flash support Posted June 09, 2008

New discovery appliance from Composite Posted June 09, 2008

Google announces Site Search Posted June 05, 2008

Kofax unveils Communication Server 8.0 Posted June 05, 2008

J&B unleashes AMLOCK Posted June 05, 2008

XyEnterprise introduces Contenta DITA Posted May 28, 2008

ESS unveils global solutions Posted May 28, 2008

Version 6.3 launched Posted May 28, 2008

Vignette releases three new products Posted May 20, 2008

Adds extraction technology Posted May 20, 2008

Coveo unveils G2B Posted May 20, 2008

Posted May 20, 2008

New version of XyEnterprise Contenta S1000D Posted May 14, 2008

SPSS enhances platform Posted May 14, 2008

Access Innovations releases Data Harmony 3.4 Posted May 12, 2008

DieselPoint debuts OpenPipeline Posted April 30, 2008

Posted April 30, 2008

Interwoven bulks up TeamSite Posted April 29, 2008

More 2.0 from Percussion Posted April 28, 2008
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