SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Customer Relationship Management

Channel-focused KM drives self-service value. Self-service takes place when customers feel empowered to define and receive the answers to their questions, on any channel, quickly and intuitively. The degree to which each channel clearly and consistently delivers knowledge appropriate to those expectations determines the effectiveness of that channel. Posted October 30, 2018

As customers increasingly crave self-service via their mobile devices, lengthy, convoluted answers are unhelpful. Instead, concentrate on focused content that is clear and short. You want information that can be quickly found and easily read on a mobile device. Posted October 30, 2018

Optimus Ecosystem has built in big data capability and powers its own event data lake, which has the capability to manage and store infinitely scalable volumes of event data Posted October 26, 2018

The RedPoint Customer Engagement Hub allows organizations to better recognize customers through enhanced capabilities Posted October 25, 2018

The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization Posted October 25, 2018

Enhances scalability, speed to insight, and integration with existing agent desktops and workflows Posted October 25, 2018

Across industries, from media and manufacturing to oil exploration and law, businesses have requirements that librarians are best suited to meet. Organizations want employees, authorized third parties and clients to easily access corporate assets (e.g., media, documents, designs, graphics, etc.) through a DAM system. Making that happen requires knowing how to sort and classify content, create, manage and govern metadata and construct workflows. Posted October 24, 2018

Hugo translates customer insights into work for other teams, improving team alignment and velocity Posted October 23, 2018

Accelerates the adoption, value, and use of social listening data Posted October 23, 2018

Oracle CX Unity enables view into customer interactions across channels and applications Posted October 23, 2018

California recently passed the California Consumer Privacy Act of 2018, a new privacy law that will give individuals more control over the information that businesses collect about them and impose new penalties on companies that fail to comply. Posted October 22, 2018

Both products bring the IT Help Desk directly to the employee to offer a much simpler and more efficient support experience. Posted October 16, 2018

Rapid7 will use NewVoiceMedia firm to enable more personalized customer experience Posted October 15, 2018

This KMWorld webcast explores a variety of breakthroughs in Knowledge Management Posted October 12, 2018

These two new tools will support marketing teams Posted October 10, 2018

Combines CallMiner contact center engagement analytics with Medallia's solicited feedback data Posted October 10, 2018

Unlike rule-based systems that start breaking down as decisions become more complex, AI reasoning helps make decisions with a flexible approach, working with incomplete or ambiguous information and by comparing similar decision-making scenarios from the past. The output could be the final decision or be one of the decisions in a larger customer engagement and contact center management process. Posted October 09, 2018

Kendo UI now meets all 17 criteria including mobile accessibility, help for individuals with low vision as well as cognitive and learning disabilities Posted October 05, 2018

The SDL Multilingual eDiscovery solution will allow legal professionals to translate any document, anywhere Posted October 05, 2018

Wrike Integrate allows users to automate complex workflows at scale across people and teams Posted October 03, 2018

Adobe Acrobat Document Cloud will centralize how people connect and use PDFs Posted October 02, 2018

InterSystems IRIS for Health extends the power of the data platform with healthcare-specific capabilities necessary to build today's real-time connected care solutions Posted October 02, 2018

Brightspot 4.0 offer users with a variety elements to customize content Posted October 01, 2018

The acquisition will allow Slack to further unify chat, email, and boost search Posted October 01, 2018

The partnership will help ZaiLab grow in the cloud-based contact center industry Posted September 26, 2018

Accelerates patient onboarding and routing to physicians Posted September 26, 2018

The integration allows IT to identify active user accounts Posted September 26, 2018

The platform gives researchers real-time feedback from customers Posted September 25, 2018

With the iRODS rule engine framework, users can completely automate an organization's data management policy Posted September 24, 2018

The agreement brings Veritas' enterprise data management portfolio to all eligible federal, state, local, and tribal government agencies Posted September 18, 2018

Using CognitiveScale's Cortex5, Keller Williams will increase the velocity of its AI initiative implementation Posted September 17, 2018

Solution automates processes to help marketing and sales teams clean data, focus on the right targets, and scale operations Posted September 12, 2018

Investment will power the marketing technology and digital commerce company's growth Posted September 11, 2018

DRG uses Talend Cloud to provide healthcare market intelligence Posted September 10, 2018

The ability to manage rich media has become essential for departments throughout the enterprise. DAM systems bring efficiency to the search process. Posted September 10, 2018

In designating products to our 2018 list, we looked for solutions that are inventive as well as utilitarian … that break new ground, that help organizations achieve their knowledge management goals and the digital transformation they need to thrive. The offerings help users find information more easily and convert structured and unstructured information into meaningful insight to solve business challenges and satisfy customers. Posted September 10, 2018

The acquisition will allow iManage to bolster key risk and compliance processes Posted September 07, 2018

The partnership will allow the two entities to collaborate on tech solutions to create industry standards, best practices, and more Posted September 07, 2018

Volusion gives merchants new pathways to sales Posted September 06, 2018

The partnership will provide customers with greater control over their content planning Posted September 05, 2018

The General uses eGain for customer self-service on its website and will soon roll out eGain's cobrowse technology Posted September 03, 2018

DarkShield allows data governance teams to structure, classify, and audit data in unmasked or masked condition Posted August 31, 2018

Idea Lab integrates search within content creation Posted August 30, 2018

New cloud application for legal and a growing suite of offerings for legal customers Posted August 29, 2018

CXone helps organizations improve CX, better reach Millennial and Gen Z customers, and address GDPR requirements Posted August 29, 2018

After implementing a cloud-based data vault using WhereScape Data Vault Express for Snowflake, the company can now respond more quickly to business questions, better evaluate historical trends, and get a more complete picture of its many datasets Posted August 27, 2018

Platform merges content, automation, and machine learning to change the way customer-facing teams work Posted August 21, 2018

The acquisition will enhance Serviceware's ESM platform Posted August 17, 2018

The acquisition gives Aderant e-billing capabilities Posted August 17, 2018
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