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Business Process Management

The concept of "social business" is gaining attention because it promises to create a more open, fluid and responsive business environment. The problem is that the much-hyped "enterprise social platforms" such as Yammer, Jive and Salesforce Chatter are incapable of delivering on this vision because they are wholly disconnected from a work context. Enterprise social tools may increase communication, but communication about what? They create yet another siloed platform, cut off from broad enterprise processes, systems and data. This deficiency is particularly apparent in adaptive case management (ACM) work patterns. ACM requires a combination of structured process and unstructured collaboration, but the two must both be firmly grounded in the events, data and enterprise systems relevant to a given case. . . . Posted January 06, 2013

I make a salmon dish my family likes. It's very simple, but it has certain elements that make it seem fancier than it is. We had guests over once, and served it. Like any polite dinner guest, our friends asked for the recipe. I found myself saying, "It's not so much a recipe as a process." I couldn't believe my own words. I guess I was already pondering this White Paper and how I could possibly contribute to it. But it made me think. Bear with me for a minute while I torture a metaphor to within an inch of its life: Making this dish doesn't involve any rules or measurements. It is pretty much the same every time, though, because it has so few moving parts. You do this: Slice a few potatoes very thinly. Overlap them so they're sort of like fish scales—we call them "fans"—on a cast-iron griddle in segments that approximate the size of your salmon fillets. Begin to fry them. Slice shallots and place on top of the potatoes. . . . Posted January 06, 2013

LiquidPlanner releases Version 4 Posted December 12, 2012

Reduce your exposure to failure and increase your chance of success Posted December 12, 2012

Practical care and support to members of the armed forces, veterans and their families Posted November 19, 2012

Speeding processing, easing customer experience Posted October 25, 2012

Custom workflow creation and automation Posted October 22, 2012

Auto-learning and auto-classification Posted October 18, 2012

Heightening process improvement Posted October 12, 2012

Managing the needs of passengers, tenants and airport operations, while controlling costs Posted October 10, 2012

Higher-quality, lower-cost integration projects Posted September 21, 2012

"This marks the tenth anniversary of our Trend-Setting Products list..." Posted September 01, 2012

"KPIs (Key performance indicators) are best chosen and understood in the context of strategic plans that identify goals at a higher level..." Posted September 01, 2012

BP Logix releases Process Director 2.5 Posted August 23, 2012

Boost service lifecycle management for manufacturers Posted August 14, 2012

Redmond wants to focus on individual users, with the moniker, "The new way to work together." Posted July 30, 2012

Kofax releases free mobile app Posted July 27, 2012

Announces TotalAgility 6.0 Posted July 11, 2012

Any device access to workplace applications Posted July 09, 2012

Posted July 05, 2012

Releases Version 9.0 of Katalyst platform Posted June 27, 2012

Enhancing ease-of-use, adoption and process administration Posted June 19, 2012

Public sector infrastructure as a service Posted June 07, 2012

K2 and KnowledgeLake partner for integrated solutions Posted June 04, 2012

New Workgroup Server version and analytics packs Posted May 28, 2012

Designed for expanding environments Posted May 08, 2012

Easing adoption of social business, mobile and cloud tools Posted May 04, 2012

Haggen Food & Pharmacy, a large grocery chain, has automated its human resource (HR) processes with a solution from BP Logix. Posted April 11, 2012

Beefs up cloud capabilities Posted April 11, 2012

KnowledgeLake joins forces with MPS Partners Posted April 04, 2012

Jive builds upon Social Business Platform Posted March 28, 2012

Microsoft SharePoint's growth over the past several years has been dramatic. Microsoft claims that they have added about 20,000 SharePoint users per day, every day for the last five years. That adds up to over 36 million users! . . . . Posted March 27, 2012

Releases PM Central Version 3.0 Posted March 23, 2012

Introduces DocAve Content Shield Posted March 21, 2012

Azaleos offers new services Posted February 23, 2012

MetaVis releases new solution Posted February 21, 2012

According to the consulting firm IDC, the market for BPM software and middleware grew over 9 percent in 2010, to $16 billion... Posted February 01, 2012

iOS and Android support Posted January 17, 2012

Adds to computing management capabilities Posted January 09, 2012

In the face of a turbulent economy and increasing competition, optimizing the process by which you engage new customers has become paramount. Improving this process—often referred to as new account opening (NAO) or customer on-boarding—can help to ensure customer satisfaction and increase the revenue that flows from high customer retention. Getting the process wrong can have dramatic negative consequences. Consider this example: A global currency exchange trading firm experiencing exponential growth found it difficult to streamline the NAO process because of several business and technology impediments. Manual processes that involved multiple databases were struggling to handle increased volumes, resulting in system downtime, poor productivity and declining customer satisfaction. . . . Posted January 01, 2012

Enterprise mobility, cloud computing and social technologies are rapidly gaining momentum in the enterprise because they open new worlds of opportunity to transform operations and engage with customers. At the same time, strategic process improvement, reduced technology costs and better alignment of IT with business goals are all crucial in today's fiscal and competitive environments. By combining process improvement with native mobility, cloud delivery and social business collaboration, an advanced business process management (BPM) software platform drives new efficiencies and growth opportunities, increases profit margins and deepens customer loyalty. Smart enterprises are seeking a single platform from which enterprises can tap the power of mobile, cloud and social technologies. . . . Posted January 01, 2012

There are business processes, and then there are processes that mean business. Not all work activities are created equal.

Take me, for example. A work process for me is: Decide to write an article; worry about it; pace the floor, fret, stew and finally get it done at the last minute. Most of the time. Doesn't sound like much of a "process," does it? You'd think that after 30-odd years of doing this, it would get easier. Nope. But I try to keep in mind the advice my friend David Weinberger gave me once: "Crappiness is hard to detect, but lateness is apparent immediately" . . . .
Posted January 01, 2012

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