Xerox Expands Services to Help Large Enterprises Make Data-Driven Decisions

Xerox has enhanced its Document Transaction Processing Services  and expanded its portfolio of Communication and Marketing Solutions. These services help enterprises move from paper to digital transactions and deepen Xerox’s automation expertise.

According to the Xerox Digitization at Work study, more than half of the respondents admit their organization’s processes are still largely or entirely paper-based, and about one third are still communicating with customers via paper, rather than email or social channels.

Enhancements to Xerox Document Transaction Processing Services are aimed at helping large enterprise customers digitize, capture, process and analyze data to make more informed business decisions. These services include inbound customer communication, accounts payable and receivable, health records management, and digitizing legacy files. From inbound customer communication and accounts payable and receivable, to automatically storing unstructured data like health records and converting back-office files into digital documents, the company says, these services allows organizations to automate paper-based processes to help drive efficiency.

In addition, Communication and Marketing Solutions from Xerox help organizations manage the way they share information with their customers during each phase of the customer lifecycle - acquire, onboard, serve and grow. The goal is to create better customer interactions, increase brand recognition and gather important data to improve customer satisfaction and retention. The expanded portfolio of services now includes document publishing services, collateral management services, demand generation services, inbound and outbound digital services, product information management services, multichannel communications services, and transactional print and mail services.