StrataCom and ServiceWare partner

ServiceWare Technologies, a provider of knowledge-powered support solutions, has formed a strategic partnership with systems integrator StrataCom, which will resell and provide professional services for ServiceWare Enterprise.

The alliance will enable ServiceWare and StrataCom to assist enterprise help desks reduce call volume, increase self-service and expedite call resolution, as well as increase productivity, drive down costs and deliver a rapid return on investment, the companies claim. The relationship also will enable ServiceWare to leverage its partnership with Remedy. Both StrataCom and ServiceWare are Remedy Alliance Partners and, as a validated vendor, ServiceWare Enterprise integrates seamlessly with Remedy Action Request System, ServiceWare says