ServiceWare offers eService Suite 4.1

ServiceWare has release eService 4.1, its KM suite for customer service and support.

The company reports new product features include:

• out-of-the-box reports designed specifically for use with Crystal Reports 8;

• advanced e-mail functionality;

• an HTML editor embedded in eService Professional and eService Architect;

• remote authoring and user administration; and

• an open API said to allow integration with all major CRM systems including Siebel, Clarify and Remedy.

English, German, Spanish, French and Dutch versions are available for all suite components.