Primus releases eServer 5.1

Offering enhanced scalability, new authoring modules and optional Web self-service capabilities, Primus Knowledge Solutions has released a new version of knowledgebase software.

Primus reports eServer 5.1 features enhanced scalability, new authoring modules and a single interface for delivering training, product, HR, and sales and service information from both a formal knowledgebase and available enterprise content from 225+ formats, including HTML, PDF, word processor and text files.

The software can be purchased with two new modules for assisted seeding and attachment management. eServer 5.1 supports IBM DB2 7.2, Sun Solaris 8, Microsoft SQL Server 2000 SPI, iPlanet Web Server 4.1 SP 8 for Solaris, Netscape Navigator 4.77 and Microsoft Internet Explorer 5.5.

Primus says eServer 5.1 Web self-service features include:

• feedback and reporting capabilities to help businesses gain insight into customer needs, improve Web site content and respond with specific answers and

• Primus' Preferred Answer functionality, which provides specific, predetermined answers to frequently asked questions.

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