More Web self-service

Talisma has launched KnowledgeBase.net 5.0, the latest iteration of its Web self-service and customer support software.

New features include:

KB Remote Search--leverages all sets of content and expands an organization’s searchable knowledge by enabling information to be searched for and found in disparate databases, external file systems and customer relationship management systems via the KnowledgeBase.net search engine and portal.

KB Offline Portal--allows users to download and easily synchronize knowledgebases on their PDAs or laptops so information can be found any time, even when offline.

KB Discussion Forum--a community discussion tool that enhances Web self-service by allowing searchable messages, threads and posts to be included as part of the Talisma KnowledgeBase.net portal.

KB Ad Manager--an add-on module designed to enable a company to present, track and report product offers, advertisements and promotions when knowledgebase portal searches are conducted.

Among the other new and enhanced capabilities are:

• Oracle database support,

• category-level subscription and workflow features that allow version control,

• glossary searching and import/export features,

• security and single sign-on features, and

• a “suggest an answer” page that allows new articles to be sent from the user to the workflow.