Going pro

Kamoon is now offering an extended set of professional services for the development, implementation and integration of knowledge management strategies. The company reports that Kamoon Professional Services provides a series of tools, skills and techniques that goes beyond building a collaborative infrastructure and drives expertise sharing and management.

Kamoon says that through a series of three planners, KM strategies are mapped out to best suit a targeted community, maximize user acceptance and measure returns based on specific metrics. They include:

Community Planner maps groups into a series of important variables and assesses each potential community with respect to their readiness for expertise management.

Adoption Planner establishes a targeted plan for informing and educating employees about the value of streamlining enterprise expertise, along with a set of steps for both encouraging and monitoring participation and adoption over time.

Value Planner helps identify measurable returns based on specific metrics associated with expertise location and management. These metrics are also mapped to specific reporting requirements to highlight the "value-add" of the Kamoon Connect solutions within current business processes.

A key component of Kamoon's Professional Services strategy is to assist in integrating Kamoon Connect solutions within the existing environment to take full advantage of current knowledge and technical assets.