Senexx has launched SolvePath, an enterprise questions-and-answers collaboration platform that is designed to give quick, easy access to knowledge and expertise within an organization. SolvePath uses advanced natural language processing and machine learning algorithms to provide a targeted solution to information consumption.
SolvePath is said to enable users to ask questions in natural language, explore topics and find experts directly from their organization’s existing e-mail, instant messaging or internal social networks. In addition, SolvePath also integrates with popular social business networks such as Yammer, with which the company has a technology partnership, and LinkedIn. Senexx also offers custom integrations with other leading CRM, knowledge management and social business software platforms.
Further, claims Senexx, knowledge-routing algorithms find the most reliable answer for each question and immediately notify internal experts who can provide further guidance on specific topics. SolvePath automatically tags questions and answers, updates internal expert rankings and can quickly update expert profiles by connecting to LinkedIn and Yammer profiles, Senexx reports. The result is an easy-to-use solution that provides immediate business benefits across a wide range of corporate functions such as sales, pre-sales, customer support, professional services and more.
SolvePath Basic is free and includes system integrations with mail servers, LinkedIn, Yammer and Google contacts. SolvePath Premium is available at a monthly subscription fee and will include the SolvePath platform along with premium training, support, special administration control, analytics and custom integrations to key systems such as Zendesk, SharePoint and SFDC, including those in the basic edition. SolvePath can also be embedded as a Web app in existing platforms.