DKS, meet KPS

DKSystems and Knowledge Powered Solutions (KPS) report they have entered into an OEM agreement that allows DKSystems to incorporate and distribute KPS' KM technology as an embedded solution in DKSystems products.

The initial integration of KPS' KM technology with DKSystems' products will be available in the upcoming release of DKHelpDesk/DKInventory Manager Version 4.0, DKSystems' help desk and IT inventory management system software. DKSystems also plans to integrate the KPS KM technology as part of its OnTrack for Training learning management solutions in the future.

DKSystems says it is initially integrating KPS' Domain Knowledge, a knowledgebase solution that enables customer support system users to be more effective immediately. By using this new KM functionality in DKHelpDesk, support system users can have seamless access to a knowledge base of information that contains a wide variety of knowledge assets from disparate information sources. The KPS' KM technology uses a natural language query interface that allows a user to ask questions of the knowledgebase using his or her own terms and phrases. A number of relevant options are presented and once a solution is chosen, the neural element of the technology learns to make a stronger connection between question and answer, thereby continuously improving the quality and responsiveness of the KM search and retrieval process.