CRM solution

Online customer support is at the center of a partnership between ServiceWare and Clarify. The integration of ServiceWare’s knowledge management products with Clarify’s eFrontOffice suite will provide a means for companies to capture, contribute, manage and use customer knowledge throughout an enterprise.

Rightanswers.com, a knowledge portal from ServiceWare that automates the problem-resolution process via the Internet, will give Clarify eFrontOffice users access to searchable multi-vendor content.

"Together, ServiceWare and Clarify furnish companies with the ability to easily deliver access to the right content with the right context at the right time," said Kirsten Berg-Painter, senior VP of worldwide marketing at Clarify.

The partners also intend to collaborate as educators, to promote awareness about the role of knowledge management in the front office