Andersen and Kana unite

Under the agreement Andersen Consulting and Kana will market and deliver solutions that will enable businesses to share global views of their customer interactions and business relationships with customers and partners across the enterprise.

Kana's suite of web-architected, e-business and interaction applications are integrated through a scalable, rapidly extensible e-business platform supporting a broad range of interaction methods through online and traditional communication channels, including Web, phone, email, mobile, fax and in person. Andersen Consulting and Kana will implement these solutions across proactive, assisted, virtual assisted and self-service interaction methods.

In furthering their strategic alliance, Andersen Consulting and Kana will pursue joint business development, marketing and sales-related activities. Allied with Andersen Consulting's network of businesses, Kana's suite of integrated e-business solutions will be delivered to clients and showcased at Andersen Consulting's CRM solution centers and dot-com launch center on worldwide. In addition, Andersen Consulting will train more than 650 professionals to deliver Kana's integrated solutions.