Trend-Setting Products of 2011:
Content Analyst, eGain, Exsys, Findwise
Content Analyst: CAAT
Content Analyst Analytical Technology
At Content Analyst Company, our mission is to change the way people derive knowledge from information. CAAT, our flagship platform for content analytics, has been engineered to extract knowledge from the growing collections of unstructured content. CAAT can logically organize collections by meaning, rapidly classify by topic, and find conceptually relevant information and identify other documents that are similar in meaning. Additionally CAAT can identify email threads, near-duplicate documents, and search document collections that span multiple languages. In the legal market, CAAT has been proven to be ‘best of breed' and its capabilities have been integrated into industry leading review tools. CAAT reads and understands everything it indexes, providing instant recall and understanding at a level which "traditional search" could never provide. Other CAAT integrations are found in the Intelligence sector, Market and Brand Awareness, and Risk/Compliance markets.
Content Analyst Company
11720 Sunrise Valley Drive, 4th Floor
Reston VA 20191
PH: 888.349.9442 or 703.391.8700
FAX: 703.391.1644
Contact: info@contentanalyst.com
Web: www.contentanalyst.com
eGain
Is your website littered with abandoned shopping carts and forms? Are you struggling to keep up with changing customer interaction preferences?
Relax, eGain Interactive Sales Suite is here! It sales-enables websites with the following products:
- eGain Offers™ for proactive offers that include coupons, promotions, content, self-service, and agent assistance.
- eGain Cobrowse™ to enable customers and agents to jointly navigate websites, fill forms, and complete other web transactions.
- eGain Chatbot™ for avatar-based, natural language conversations.
- eGain Chat™ and eGain ClickToCall™ for chats and calls.
- eGain Notify™ for unified mobile, voice, and email alerts.
- eGain Social™ to monitor social media and engage with customers and prospects on forums and social networks.
To find out how this integrated and rich suite of products can help you woo, wow, and win customers, visit
http://www.egain.com/products/interactive_sales.asp
eGain Interactive Sales Suite™
Woo, wow, and win online customers
eGain
345 E. Middlefield Road
Mountain View, CA 94043
PH: (US): (800) 821-4358
PH: (EMEA): +44-(0)1753-464646
Email: info@egain.com
Web: www.egain.com
Exsys Corvid: Knowledge Capture & Access
Exsys Corvid® lets you incorporate automated interactive sessions into websites to provide situation-specific advice on complex decision-making tasks. These systems utilize the decision-making knowledge and experience of your top experts, emulating one-on-one conversations with them to provide consistent, reliable recommendations.
With Exsys Corvid, non-programmers can rapidly develop and field complex advisory systems for diagnostics, customer support, pre-sales advice, smart questionnaires, compliance, best practices, monitoring, reporting and many other decision-making tasks. Systems are easily integrated into your existing web site and IT infrastructure. For over 28 years Exsys Inc. has been helping major corporations and government agencies automate the delivery of online knowledge.
From routine decision tasks to mission-critical support, your web site will provide answers for complex situations that your customers and employees need 24/7. Demos and free trial: www.exsys.com
Exsys Inc.
6301 Indian School Rd. NE
Suite 700
Albuquerque, NM 87110
PH: 505.888.9494
FAX: 505.888.9509
Contact: info@exsys.com
Web: www.exsys.com
Findwise: Findwise Findability Solution
Findwise is a vendor independent Findability and search technology expert. We have expertise in market leading search platforms as well as open source search technology. Findwise creates Findability solutions, utilising the full potential of search technology to assist our customers in making all desired information easily accessible to both employees and their customers. Our Findability solutions take a holistic approach to the challenge of creating business value from internal and external information assets. The users not only find the relevant information, they also discover and get enlightened from new insights from relationship across data, content and people.
With experience from hundreds of Findability solutions and a large customer base, our experts customize, based on open source components, Findability solutions, using market leading search platforms or Solr as a base.
FINDWISE SEARCH DRIVEN SOLUTIONS
Findwise AB
Drottninggatan 5, SE-411 14 Göteborg Sweden
PH: +46 (0)31 288 400
FAX: +46 (0)31 136 941
Web: www.findwise.com
Special Advertising Section