Trend-Setting Product of 2005 KANA: KANA Response

Award-winning KANA Response, the industry-leading email response management solution, delivers the most comprehensive solution for managing enterprise volumes of inbound email and Web-form inquiries and is used by major corporations around the globe including 1-800-FLOWERS.COM, priceline.com, and eBay.

KANA's proven solution helps to cost-effectively manage rapid inquiry growth by delivering high-quality email service at significantly lower cost. Realize the benefits of KANA Response:

• Increase agent response efficiency and consistency

• Cost-efficient support from a single installation

• Accommodate email growth and security requirements

• Accurate measures of performance and project staffing needs

• Scalability and reliability to handle high volume spikes with ease

Kana
181 Constitution Drive
Menlo Park, CA 94025
Phone: 1.800.737.8738
E-mail: sales@kana.com
Web: www.kana.com

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