Trend-Setting Product of 2005 KANA: KANA Response Sep 1, 2005 This article appears in the issue September 2005, Trend-Setting Products 2005, [Volume 14, Issue 8] Award-winning KANA Response, the industry-leading email response management solution, delivers the most comprehensive solution for managing enterprise volumes of inbound email and Web-form inquiries and is used by major corporations around the globe including 1-800-FLOWERS.COM, priceline.com, and eBay.KANA's proven solution helps to cost-effectively manage rapid inquiry growth by delivering high-quality email service at significantly lower cost. Realize the benefits of KANA Response:Increase agent response efficiency and consistency Cost-efficient support from a single installation Accommodate email growth and security requirements Accurate measures of performance and project staffing needs Scalability and reliability to handle high volume spikes with ease Kana 181 Constitution Drive Menlo Park, CA 94025 Phone: 1.800.737.8738 E-mail: sales@kana.com Web: www.kana.comKMWorld Special Advertisement Section