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KMWorld 100 Companies That Matter in Knowledge Management 2018

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Our 2018 list of 100 Companies That Matter in Knowledge Management is compiled over the course of the year via input from editors, analysts, experts and, most importantly, users. It consists of companies that capture our attention for various reasons including functionality, demonstrated success with clients, creativity and innovation.

In the years since we first named companies to the list, the technology has changed dramatically. In the beginning, solutions involved basic processes like capturing forms. Now knowledge management encompasses sophisticated capabilities like artificial intelligence, machine learning and digital assistants. As the functionality has evolved and exhibited ever more human-like capabilities, we are awed by the progress, mystified and excited about what the future will bring and confident that it will enrich our world.

In selecting organizations to be included on the list, we consider stories about how they have succeeded in helping customers solve business problems, and we review product news to ensure their offerings have not stagnated. We look for widely adopted and revered technology as well as technology on the cusp of greatness.

The companies we have chosen for our 2018 list of 100 Companies That Matter in Knowledge Management have proven their stuff. We are impressed and sometimes bowled over by what they offer. 


We encourage you to visit the websites of the companies on this year’s list. Also, in the View From the Top section, which begins on page 18, you can hear from some of the companies. CEOs and other top officials share their opinions on the state of the knowledge economy and how their solutions help customers realize their business goals.

  • A2iaDeveloper of handwriting recognition, text extraction and document classification software; delivers add-on features to speed automation, simplify customer engagement and capture all types of data from documents.
  • AbbyyCreates technologies and solutions to action information; empowers customers to capture, extract and act on information using artificial intelligence.
  • ABI DSSOffers innovative, accurate and secure solutions for record retrieval while maintaining technologically advanced and high-quality service; provides record retrieval and document management tools. 
  • AccellionProvides secure file sharing and collaboration in the private cloud; gives a global workforce the tools they need to securely access, edit, share and manage information, wherever work takes them.
  • AccentureApplies intelligent technology and human ingenuity at the core of business to address clients’ complex challenges; combines artificial intelligence with deep industry and analytics expertise. To Learn more, read Kamran Khan, Managing Director's View From the Top.
  • AccessDataSolutions that put the power of forensics in customers’ hands, whether for investigation, litigation or compliance; provides both standalone and enterprise-class solutions that work together.
  • Access InnovationsInformation management and database construction products and services for academic institutions, government agencies and industry.
  • AccusoftProvides document and imaging tools created for developers; APIs and software development kits (SDKs) enable document viewing, advanced search, image compression, conversion, barcode recognition, OCR and more.
  • Adlib SoftwareFeatures advanced rendering technology that helps organizations in the energy, life sciences, insurance and banking sectors enhance content-centric processes by unlocking the value in unstructured content.
  • AdobeGives everyone, from emerging artists to global brands, the digital media and digital marketing solutions they need to design and deliver advanced digital experiences.
  • AkuminaDigital workplace software empowers enterprises and system integrators to create personalized, contextual and scalable digital experiences for any audience.
  • Amazon Web ServicesProvides services to help build sophisticated applications with increased flexibility, scalability and reliability, whether for compute power, database storage, content delivery or other functionality.
  • AppianAccelerates meaningful digital transformation; makes it faster and easier to drive business innovation through the unification of process, data, collaboration, mobility and more.
  • AsanaEmpowers teams to work together; helps to enable clarity, transparency and focus that allows teams to collaborate with less friction and produce great results.
  • ASG TechnologiesSolutions for information access, management and control that enable greater insight to drive intelligent decisions from legacy to leading-edge environments.
  • AttivioCognitive search and insight company that provides natural language processing, machine learning, analytics and knowledge graphing capabilities at scale. To Learn more, read Stephen Baker, CEO's View From the Top.
  • AvePointMicrosoft cloud expert that accelerates migration, management and protection of Office 365 and SharePoint.
  • BA InsightMakes search intelligent by connecting machine learning, cognitive computing and enterprise systems to help power intranets and cognitive search solutions.
  • Bamboo Solutions, a global brand of SPXProvides enterprise-class software applications and consulting services designed to extend the native capabilities of Microsoft SharePoint and Office 365. 
  • BoxOffers an enterprise content management platform that solves simple and complex challenges, from sharing and accessing files on mobile devices to sophisticated business processes like data governance and retention.
  • BP LogixEnables IT and business users to deploy sophisticated, forms-based, workflow-driven apps in a fraction of the time and cost of traditional development; helps customers solve their business process management software problems.
  • Bpm'onlineCRM software that delivers end-to-end processes to manage a complete customer journey from lead to order and to ongoing account maintenance.
  • Bridgeline DigitalPowers digital experiences; unified platform bridges the management of digital marketing, content, commerce, social and insights into one scalable and extensible platform.
  • Cambridge SemanticsOffers a universal semantic layer to connect and bring meaning to enterprise data; allows IT departments and their business users to semantically link, analyze and manage diverse data. 
  • Canon Solutions AmericaImproves workflow efficiency and document processes in organizations of all sizes and industries, while helping them reduce waste; offers services, technology and support options to meet each customer’s needs.
  • Cipher SystemsHelps customers make smarter, faster decisions; leverages natural language processing (NLP) and advanced machine-learning technologies to aggregate and organize information.
  • ClarabridgeOffers a range of SaaS customer experience management solutions to help hundreds of brands put customer feedback to work.
  • CognitiveScaleAugmented intelligence emulates and extends human cognitive function through the pairing of people and machines; maximizes the value of artificial intelligence.
  • CollabwareProvides software to maximize compliance and simplify records management in SharePoint; allows teams to effectively collaborate in a simple, less stressful way.
  • Colligo NetworksA complete solution for mobile SharePoint collaboration and content management for Windows, Mac and iOS; enables organizations to increase the value of their content and maximize the ROI on their SharePoint investment.
  • ConfirmitB2B software and services that help businesses listen to their clients, markets and employees’ voices; analyze insights and take action to drive business growth.
  • ConnotateMassively scalable web content extraction; increases content harvesting capacity, drives down the ongoing cost of content extraction and reduces the complexity of downstream data operations.
  • CoveoAI-powered search brings relevance to every interaction customers, partners and employees have with your organization. 
  • DatawatchUnlocks data from a wide variety of sources and prepares it for use in visualization and analytics tools or for other business processes; enables users to analyze streaming data, even in demanding environments.
  • DocStar, an Epicor SolutionDelivers smart enterprise content management, document management, automated accounts payable and electronic forms technology to reduce costs, improve productivity and increase insight.
  • Earley Information ScienceOrganizes data, making it findable, usable and valuable; addresses product data, content assets, customer data and corporate knowledgebases; governance-driven solutions that scale and adapt to business as it grows. 
  • eGainCustomer engagement solutions that power digital transformation for leading brands; cloud applications for social, mobile, web and contact centers to help clients deliver connected customer journeys in an omnichannel world.  To Learn more, read Anand Subramaniam, SVP Global Marketing's View From the Top.
  • EgnyteSmart content collaboration and governance; transforms business through smarter content allowing organizations to connect, protect and unlock value from all their content.
  • EmpolisProvides smart information management software for comprehensive creation, management, analysis, intelligent processing and provision of all relevant information; combines knowledge with content management.  To Learn more, read Stefan Wess, CEO's View From the Top.
  • Enterprise KnowledgeIntegrates knowledge management, information management, information technology and agile approaches to deliver comprehensive solutions.  To Learn more, read Zach Wahl, CEO's View From the Top.
  • EPAMLeverages its core engineering expertise; works in collaboration with customers to deliver innovative solutions that turn complex business challenges into business opportunities. 
  • e-SpiritEnables companies to unlock the value of digital content and transform the way they communicate with customers and employees; supports customers’ digital transformation efforts.
  • EverteamEnterprise content management solutions that connect people, process and content to improve customer experience, streamline business processes, optimize records management and adhere to compliance requirements.
  • Expert SystemCognitive computing and text analytics for the enterprise; intelligent technology and applications enable accurate, automatic and immediate understanding of text.
  • ExtensisFont and digital asset management solutions that maximize the value of digital content, streamline workflows, ensure compliance and facilitate collaboration.
  • Fujitsu Computer Products of AmericaHelps customers co-create and develop the innovative digital strategies needed to drive workplace transformation. 
  • GoodDataProvides an integrated set of data management, analytics and insight application development and management tools as a leading platform in the systems of insight category.
  • GoogleProvides technology to organize the world’s information and make it universally accessible and useful.
  • Harmon.iePresents enterprise events from existing cloud services by topics, the way the human brain works, so workers can focus on getting work done, rather than looking for information.
  • Hoylu ABDelivers platform solutions to enable powerful collaboration and highly scalable digital workspaces; presentation, ideation and collaboration solutions that focus on enhancing the user experience.
  • HPEProvides a comprehensive portfolio spanning the cloud to the data center to workplace applications; helps customers around the world make IT more efficient, more productive and more secure.
  • Hyland, creator of OnBaseFeatures a single enterprise information platform that manages content, processes and cases deployed via on-premises or in the Hyland Cloud.
  • IBMCombines proven data, analytics and AI technology; available on the cloud, on premises or in hybrid deployments; helps uncover insights that improve business processes and ideas that drive game-changing outcomes.
  • Igloo SoftwareProvides digital workplace solutions, helping companies design and build inspiring digital destinations. 
  • iManageCombines artificial intelligence with document and email management; automates routine cognitive tasks, provides insights and streamlines how professionals work, while maintaining security and governance over data.
  • InbentaUses natural language processing, artificial intelligence and machine learning to transform how a business uses search, knowledge management, ticketing and chatbots for customer service.
  • IngeniuxProvides web and social content management software; empowers developers and content creators to build the next-generation web.
  • Interfacing TechnologiesEmpowers organizations to efficiently govern business complexity through process-based management solutions; covers the full spectrum of quality, governance, improvement and compliance initiatives.
  • K2Automates every process with one platform; builds, changes and maintains business process applications without writing endless lines of code.
  • KnosysEnterprise content management system with specific capabilities for easily categorizing information, creating business process workflows, content links and information relevance. To Learn more, read John Thompson CEO's View From the Top.
  • LiteraDelivers integrated solutions for document lifecycle management through a comprehensive suite of creation, collaboration and control technologies; platform-agnostic and cloud-savvy.
  • LucidworksFounded by the team that created Apache Solr, the widely deployed open source search platform used by 90 percent of the Fortune 500; helps companies build search experiences to transform their business.
  • MarkLogicOffers an operational and transactional Enterprise NoSQL database platform; integrates an organization’s critical data and builds innovative applications on a 360-degree view of that data.
  • MicrosoftDevelops, licenses and supports a range of software products and services in such areas as productivity, business processes and intelligent cloud.
  • MindbreezeProvides software products that make finding relevant information from corporate data and the Internet both fast and intuitive. To Learn more, read Daniel Fallman, Founder & CEO's View From the Top.
  • NintexOffers easy point-and-click workflow automation software to tackle everything from basic business functions to companywide processes with a few clicks, not code.
  • NuanceMakes technology fluent in all things human: from understanding spoken words and extracting their meaning to adaptively and seamlessly interpreting the swipe of a fingertip.
  • NuxeoCloud-native, hyper-scalable content services platform for enterprise content and digital asset management; changes how people work with both data and content to realize new value from digital information. To Learn more, read Eric Barroca, CEO's View From the Top.
  • OnixProvides cloud computing solutions and consulting services; partners with cloud technology leaders and offers expertise in the design and implementation of comprehensive IT solutions.
  • OpenTextEnables organizations to gain insight through information management solutions, on premises or in the cloud.
  • OracleOffers complete SaaS application suites for ERP, HCM and CX, plus best-in-class database platform as a service (PaaS) and infrastructure as a service (IaaS) from data centers throughout the Americas, Europe and Asia. 
  • Panasonic System Communications Company of North America—From conversion to digitizing and smart routing of files, embraces disruptive innovation to create knowledge management solutions. To Learn more, read Masaharu Nakayama, President's View From the Top.
  • Paragon, now part of CGIHelps health and life sciences clients become high-performing, compliant and digitally connected organizations.
  • ParascriptArtificial intelligence software for any document, any data, any source; machine learning solution automatically understands documents and retrieves the right data for customers.
  • PingarArtificial intelligence software for any document, any data, any source; machine learning solution automatically understands documents and retrieves the right data for customers.
  • QuarkContent automation platform streamlines the lifecycle of business-critical content from creation and management to publishing and delivery.
  • RelativityHelps users organize data and act on it; its e-discovery platform is used in the cloud, on-premises or both to manage large volumes of data and quickly identify key issues during litigation, internal investigations and compliance projects.
  • ReltioDelivers enterprise data-driven applications powered by a modern data management platform as a service; guides customers to take the right actions based on the right insights to achieve the right results.
  • Rivet Logic CorporationHelps organizations build riveting digital experiences and the solutions to manage and optimize them; digital experiences that engage all types of users and are driven by content and optimized with data. To Learn more, read Mike Vertal, President & CEO's View From the Top.
  • SASDevelops innovative analytics, business intelligence and data management software that helps customers at more than 83,000 sites make better decisions faster. 
  • SDLProvides content management and language services; combines human understanding with machine learning to create meaningful customer journeys.
  • SearchBloxProvides enterprise search, sentiment analysis and text analytics solutions that are simple, flexible and affordable.
  • Semantic Web CompanyFocuses on metadata, search and analytic solutions; a team of linked data experts provides consulting and integration services for semantic data and knowledge portals. 
  • SinequaProvides cognitive search and analytics; combines search with advanced natural language processing and machine learning algorithms; extracts insight from both structured and unstructured data for users in their work context.
  • SitecoreOffers experience management software that enables context marketing; manages content, supplies contextual intelligence and automates communications at scale.
  • SmartlogicOperationalizes enterprise information into actionable intelligence; enriches information assets with metadata, extracts facts and harmonizes all information sources for key insights.
  • SpringCMDocument management software helps businesses generate and locate content faster, collaborate with internal and external stakeholders and automate workflows to accelerate the path to revenue.
  • Summit 7 SystemsHelps midsize to large organizations find new ways to work through the use of cutting-edge cloud technologies and thoughtful leadership; Microsoft Gold Cloud Productivity Partner.
  • Swiftype, an Elastic companyProvides AI-powered enterprise search; delivers accurate, relevant and customizable search results for businesses.
  • SynapticaText analytics platform enables enterprises to analyze content collections, extract named entities and perform precision inline concept indexing and aboutness categorization.
  • Syncplicity by AxwayHybrid cloud solution to ensure 100 percent data sovereignty, compliance and security.
  • The Firm DirectoryDelivers cloud and data-driven solutions for enterprise digital innovation; brings technology and business expertise together to help design, build and run a digital business in the cloud.
  • TIBCOEnables better decisions and faster, smarter actions; interconnects everything, captures data in real time wherever it is and augments the intelligence of business through analytical insights.
  • TransversalProvides cognitive knowledge solutions for the cloud that make self-service more intuitive, front-office applications more intelligent and knowledge management easier. 
  • Upland Software—RightAnswersEnterprise work management software that automates document-intensive business processes, so organizations can engage effectively with their customers, prospects and community via the web and mobile technologies. To Learn more, read Mounir Hilal, MBA, BEng, PMP
    Chief Customer Officer SVP, Project and IT Management Solutions' View From the Top.
  • Vanguard SoftwareDelivers forecasting and optimization software; companies rely on its integrated business planning, forecasting and advanced analytic cloud platform.
  • Vasco (e-SignLive)Designs strong authentication solutions to fit a wide range of industries, IT infrastructures and business needs; incorporates open protocols for ease of integration and low cost of ownership.
  • VerintDevelops customer engagement and cyber intelligence solutions; portfolio of actionable intelligence solutions turns structured and unstructured information into insights by leveraging machine learning technology and advanced analytics. To Learn more, read Elan Moriah, President, Customer Engagement Solutions'  View From the Top.
  • XillioSpecializes in the field of content migration and integration; helps organizations worldwide solve the challenges they face with their fragmented content repositories. 
  • ZapprovedIntuitive, cloud e-discovery software that empowers legal teams to manage litigation response, investigations and information requests with ease, resulting in lower e-discovery costs, less risk and faster resolution.

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