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KMWorld 100 Companies That Matter in Knowledge Management 2017

This article appears in the issue March 2017 (100 Companies) [Volume 26, Issue 3]


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Things that matter: innovation, ingenuity, resourcefulness, usefulness, collaboration, community, expertise. Our annual list of 100 Companies That Matter in Knowledge Management features organizations that manifest those traits themselves and that help their customers attain such qualities. In researching the list this year, we were struck by the preponderance of such terms as machine learning, artificial intelligence and cognitive computing—capabilities driving technology ever steadily toward more human-like behavior. Chatbots help us shop online, and they even participate in our political dialog online. Digital assistants are extending their reach to help users find answers and solve problems. And autonomous vehicles can drive without us. But in addition to those seemingly futuristic functions, tried-and-true technologies to help manage knowledge are well-represented on the list … records management, business process management, enterprise content management, business intelligence and so on. The banner of knowledge management spans a wealth of territory to encompass solutions that range from digitizing paper invoices to simulating human conversation. Technologies evolve and so does this list. We don’t start from scratch each year but rather refine the list annually, eliminating some companies to make room for others. 

VIEW FROM THE TOP

We encourage you to visit the websites of this year’s list of companies. Also, beginning on page 18, KMWorld, Volume 26, Issue 3 and following the online editorial articles, you can hear from some of the companies in the View From the Top section. Here, CEOs and other top officials share their vision of the knowledge economy and how their solutions allow their customers to reach their goals.


  • A2iaHandwriting recognition, text extraction and document classification software; speeds automation, simplifies customer engagement and captures all types of data from documents.
  • AbbyyEnables customers to find, extract and action information by intelligent capture, analysis and understanding of data.
  • ABI DSSRecord retrieval services and technology; manages follow-up with providers and leverages proprietary technology to obtain records faster than traditional retrieval processes. 
  • AccellionProvides corporations and government agencies with secure file sharing and collaboration solutions that increase employee productivity while ensuring data security and compliance.
  • AccessDataSolutions for digital forensics, e-discovery and litigation support used by corporations, law enforcement, government agencies and law firms worldwide.
  • Access InnovationsInformation management and database construction products and services for academic institutions, government agencies and industry. To Learn more, read Marjorie Hlava and Jay Ven Eman's View From The Top.
  • AccusoftDocument, content and imaging solutions as fully supported, enterprise-grade, client-server applications, mobile apps, cloud services and SDKs.
  • Adlib SoftwareHelps customers in highly regulated industries who are dealing with large volumes of content enhance document-centric processes by unlocking the value in unstructured content.
  • AdobeDigital media and digital marketing solutions that transform how customers design and deliver exceptional digital experiences.
  • AkuminaProvides a digital workplace platform that delivers a contextual and personalized digital experience and transforms how employees work.
  • AppianEnterprise platform that enables organizations to transform their customer experience, optimize their business operations and master global risk and compliance.
  • AsanaEnables teams to move work from start to finish with tasks, projects, conversations and dashboards.
  • ASG TechnologiesInformation access, management and control solutions enable insight to drive intelligent decisions from legacy to leading-edge environments. To Learn more, read Charles Sansbury, President and CEO's View From The Top.
  • AtlassianProject tracking, content creation and sharing, real-time communication and service management products to work better together.
  • AttivioProvides a semantic data catalog solution that helps data management professionals profile and identify all unstructured, semi-structured and structured data across
  • AvePointAccelerates the migration, management and protection of Office 365 and SharePoint data.
  • BA InsightSoftware portfolio to connect SharePoint to enterprise systems and implement intelligent intranets that provide internet-like search experiences.
  • Bamboo SolutionsOffers enterprise-class software applications and solutions designed to extend the native capabilities of Microsoft SharePoint and Office 365. 
  • BloomfireCloud-based knowledge sharing platform to empower sales and marketing, customer service and employees.
  • BoxEnterprise content management platform that solves challenges, from sharing and accessing files on mobile devices to sophisticated business processes like data governance and retention.
  • BP LogixEnables IT and business users to deploy sophisticated, form-based, workflow-driven enterprise apps in a fraction of the time and cost of traditional development.
  • BrainspaceAdditional cybersecurity capabilities to enable digital investigations through the combination of machine learning technology and interactive data visualizations.
  • Cambridge SemanticsEnterprise analytics and data management software to semantically link, analyze and manage diverse data whether internal or external, structured or unstructured. To Learn more, read Alok Prasad, President's View From The Top.
  • Canon Solutions AmericaDiverse software portfolio to add value to such industries as healthcare, legal, education and finance; helps better manage information and paper-intensive workflows.
  • Cipher SystemsDelivers competitive intelligence services and technology solutions that help clients make smarter, faster decisions. To Learn more, read Peter Grimm, Managing Director's View From the Top
  • ClarabridgeAdvanced text analytics transforms survey, social, voice and other forms of customer feedback into intelligence used to empower confident, decisive action across the business.
  • ClarizenHelps manage projects and connect the enterprise from a single, intuitive collaborative work management solution.
  • CognitiveScaleBuilds enterprise-scale augmented machine intelligence software for healthcare, commerce and financial services markets.
  • Colligo NetworksMobile content management solutions for Microsoft SharePoint, Office 365 and OneDrive for Business.
  • Concept SearchingDelivers metadata generation, auto-classification and taxonomy management solutions.
  • ConnotateWeb data extraction and data monitoring for the information services industry and data-centric businesses, automates the acquisition of content from the world’s websites.
  • CoveoIntelligent search technology to add the value of rich content and insights to CRM, customer service applications, intranets and websites. 
  • DatawatchUnlocks data from a wide variety of sources and prepares it for use with visualization tools or other business processes.
  • Digital ReasoningCognitive computing software; uses artificial intelligence techniques to accumulate context and fill in the understanding gaps.
  • DocStarDelivers smart enterprise content management, document management, automated accounts payable and electronic forms technology to reduce costs, improve productivity and increase insight.
  • DocuratedArtificial intelligence for enterprise content; helps to see and understand everything about content to have precise customer interactions.
  • Earley Information ScienceEnables organizations to mine valuable data and harvest deep contextual insights to drive stronger business outcomes. To Learn more, read Seth Earley,  CEO's View From the Top.
  • eGainCustomer engagement solutions to power digital transformation; cloud applications for social, mobile, web and contact centers to help deliver connected customer journeys in an omnichannel world.
  • EmpolisProvides smart information management software; develops knowledge management and artificial intelligence technologies. To Learn more, read Dr. Stefan Wess CEO's View From the Top.
  • Enterprise KnowledgeIntegrates knowledge management, information management, information technology and agile approaches to deliver comprehensive solutions. To Learn more, read Zach Wahl CEO's View From the Top.
  • e-SignLiveMultifactor authentication, transaction data signing, document e-signature and identity management solutions.
  • EverteamConnects people, process and content to improve customer experience, streamline business processes, optimize records management and adhere to compliance requirements.
  • Expert SystemText analytics and cognitive computing to enable use of information and knowledge, especially structured data and unstructured text, for strategic activities and decision making.
  • FTI Consulting/TechnologyData governance and data discovery to help navigate legal and regulatory environments and better control, understand and act on data.
  • Fujitsu Computer Products of AmericaDocument capture solutions and services for business and personal environments.
  • GlassIGInformation governance solutions to manage information policies and power organizations’ legal and regulatory requirements related to data retention and information lifecycle management. 
  • GoodDataA platform to create smart business applications that harness existing data to help clients automate, recommend and take better business actions.
  • Harmon.ieHelps drive adoption and return on investment in SharePoint, Office 365 and other Microsoft collaboration products.
  • Hitachi ConsultingSolutions designed for operation performance to help achieve mission-critical processes.
  • HPEDesigned to make IT environments more efficient, productive and secure, enabling fast, flexible responses to a rapidly changing competitive landscape.
  • HuddleSecure cloud collaboration and project management for government and enterprises.
  • Hyland, creator of OnBaseAn enterprise information platform for managing content, processes and cases. To Learn more, read Bill Priemer, President & CEO's View From the Top.
  • IBMPortfolio of enterprise content technologies and solutions, including predictive analytics and data visualization.
  • IDERADatabase lifecycle management solutions to design, monitor and manage data systems with confidence, whether in the cloud or on-premises.
  • Igloo SoftwareModern intranet solution that connects the people, processes, information and apps users need to get work done, wherever they are. To Learn more, read Dan Latendre CEO's View From the Top.
  • InbentaNatural language processing and artificial intelligence for customer support, e-commerce and conversational chatbots; an easy-to-deploy solution to improve customer satisfaction.
  • IngeniuxWeb and social content management software; empowers developers and content creators to build the next-generation web. To Learn more, read Jim Edmunds, CEO & Founder's View From the Top.
  • IntegrifyProvides an environment to design workflow processes and build user request forms.
  • IntralinksHelps enterprises extend business processes and high-value content across traditional organizational, corporate and geographical boundaries.
  • Jive SoftwareInteractive intranet and customer community solutions that connect people, information and ideas to help businesses outpace their competitors.
  • K2Business process application platform that enables organizations to use visual designers to rapidly build and deploy low-code applications that are agile, scalable and reusable.
  • Kaleo SoftwareQ&A application to connect people with experts and resources to get their jobs done; generates a database of expert know-how to improve self-service.
  • kCuraSimplifies and accelerates e-discovery by bringing the entire process and community together in one open, flexible, connected platform.
  • KnosysEnterprise-grade knowledge management solution that helps organizations better capture, manage and access information. To Learn more, read John Thompson CEO's View From the Top.
  • Magnitude SoftwareDelivers corporate performance insights through master data management, corporate performance management and data connectivity in heterogeneous environments. 
  • MarkLogicOperational and transactional enterprise NoSQL database platform; allows organizations to integrate critical data and build innovative applications on a 360-degree view of that data.
  • MetalogixSolutions to move, manage and protect content within enterprise collaboration platforms in the cloud and on-premises.
  • MicroPactBusiness process management and case management platform solutions for U.S. government agencies and Fortune 500 corporations.
  • MicrosoftDevelops, licenses and supports a range of software products and services in such areas as productivity, business processes and intelligent cloud.
  • MindbreezeObserves a person’s working methods and the type of information that he or she finds relevant; learns to differentiate between important and unimportant information. To Learn more, read Daniel Fallman, Founder & CEO's View From the Top.
  • NuxeoHyperscale digital asset platform designed to unlock the full value of digital assets across the enterprise.
  • OnixOffers comprehensive and customized cloud computing services, a full range of enterprise search services and Google Maps API services.
  • OpenTextEnterprise information management solutions provider; recently acquired Dell EMC’s Enterprise Content Division, including Documentum.
  • OracleA comprehensive and fully integrated stack of cloud applications, platform services and engineered systems. 
  • Panasonic System Communications Company of North America—Knowledge management solutions, from conversion to digitizing to smart routing of files. To Learn more, read Masaharu Nakayama President's View From the Top.
  • Paragon SolutionsClient-focused business and technology solutions to boost productivity, performance and cost efficiency. To Learn more, read Jim Kane Director, Collaboration and Knowledge Management's View From the Top.
  • ParascriptArtificial intelligence software; machine learning automatically understands documents and retrieves the right data for customers.
  • RampVideo delivery solutions to help organizations get the most value from video content; offers an enterprise video platform and content delivery network.
  • RaytionImplements information management and corporate communications solutions to address customers’ specific needs.
  • RightAnswersProvides knowledge management, web and mobile self-service and social knowledge software.
  • Rivet LogicSolutions to help enterprises build digital experiences through open source and cloud-based software.
  • SDLLanguage translation technology, services and content management; creates nuanced digital experiences with customers around the world.
  • SearchBloxEnterprise search, sentiment analysis and text analytics solution provider.
  • Search TechnologiesSpecializes in the design, implementation and management of search and big data analytics applications.
  • Semantic Web CompanyOffers graph-based metadata, search and analytic solutions. 
  • Sherpa SoftwareTechnology-driven information governance solutions; information governance platform with robust analytics and metrics.
  • SinequaProvides a real-time big data search and analytics platform; offers unified information access to all textual and database data.
  • SitecoreExperience management software that manages content, supplies contextual intelligence and automates communications.
  • SmartlogicContent intelligence to find value in content and empower business intelligence.
  • SpringCMSecure cloud platform that manages contracts and all types of documents seamlessly across desktop, mobile and partner applications.
  • Summit 7 SystemsSolutions provider specializing in Microsoft SharePoint, Exchange, Skype for Business and Office 365.
  • SwiftypeDelivers powerful, relevant search with the tools to customize, analyze and improve discovery, powered by its secure cloud infrastructure.
  • SynapticaEnterprise software solutions to build and manage taxonomies and ontologies, design and deploy knowledge organization systems, and annotate and index content.
  • TIBCOA complete integration platform to interconnect everything and a broad analytics platform to augment intelligence.
  • TransversalProvides knowledge solutions for the cloud, connecting people to knowledge.
  • Vanguard SoftwareForecasting and planning software; collaborative, web-based applications unite roles, teams and departments for better business planning.
  • VerintOffers technology for actionable intelligence, customer engagement optimization and cyber intelligence. To Learn more, read Elan Moriah, President, Customer Engagement Solutions's View From the Top.
  • VirtualWorksTechnology to deduce meaning and relations from unstructured data to provide valuable insight with an optimal search experience.
  • XillioTechnology to migrate content from and to all major ECM and WCM systems; makes content available through one central integration point.
  • ZapprovedCloud-based solutions to give corporate legal teams control over their e-discovery processes. 

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