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KM and Collaboration Roundup

This article appears in the issue November/December 2011, [Vol 20, Issue 10]
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Solution providers define knowledge management from many perspectives. For some, it's about social community engineering; for others, it's a matter of creating, delivering and leveraging information found in documents and databases. And collaboration also has its share of diverse definitions, which this sampler amply demonstrates.

Acquia
Commons
Open source social business software.

Brainware
Globalbrain
Multiple format intelligent search.

Concept Searching
conceptClassifier
Automatic identification and extraction of concepts, automated classification, taxonomy management.

Connotate
Agent Community
Intelligent software agents for idea generation, personalized monitoring, precision harvesting, data mashup.

Consona
Consona Knowledge Management
Resolution workbench, self-help portal, knowledge repository, search and navigation.

Content Analyst
CAAT
Search analytics and auto-categorization.

Coveo
Customer Information Access Solutions (CIAS)
Customer self-service, content center agent dashboard.

eGain Communications
eGain SelfService; eGain IVR
Customer service, contact centers, help desk.

EMC Information Intelligence Group
Captiva

Document capture for information access.

Google Enterprise
Google Search Appliance; Google Apps
Enterprise search, e-mail, collaboration, calendar, document management.

iDatix
iSynergy
Document management and workflow.

InQuira (Oracle)
InQuira for Knowledge Applications
Sales enablement and "intent" analysis.

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