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Insurance Market Sourcebook: KANA

This article appears in the issue October 2006, [Vol 15, Issue 9]

Insurance is a multi-channel business. Make sure your service is too.

How can you deliver consistent, high-quality customer service through every channel, distributor and agent in your insurance network? The answer is KANA's multi-channel service solutions.

From email and chat, to call centers and Web self-service, KANA's integrated applications let you offer your customers timely service, how and when they want it. And our intelligent knowledge-base ensures that your customers get consistent, accurate answers whether they contact your agent or your call center.

KANA's multi-channel solutions increase the effectiveness of your distributor networks and contact centers. You can leverage corporate knowledge in sales and service interactions... quickly and efficiently resolve claim and policy inquiries... even implement policyholder portals that increase self-service adoption and customer satisfaction.

Your customers are happier, and your support costs go down. In fact, KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. Perhaps most importantly, KANA can give you the competitive edge in an industry where customer service can make all the difference.

No wonder hundreds of companies worldwide use KANA. It's a multi-channel world, and KANA is the one service solution you need.


KANA Software
181 Constitution Drive
Menlo Park, CA 94025

Phone: 800.737.8738
E-mail: sales@kana.com
Web: www.kana.com

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