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Records Management, E-Discovery, Compliance

The fall-out of the credit crisis has had a significant impact on the information technology (IT) landscape, and even more specifically a dramatic impact on compliance, risk, e-discovery and records management requirements. These technology-based requirements, also known as enterprise information management, affect every type and size public sector and commercial organization today. Managing and controlling electronically stored information is a matter of technology, but also of strict procedures, quality control and well-documented information management activities... Posted September 18, 2009

We've heard it all before—information is being generated at an unprecedented pace with no signs of slowing. One study reported that 90% of an organization's information is created digitally. The same study found that the average user sends and receives 17MB of data every day. As information continues to compound, organizations must be prepared to quickly find and produce this information in response to litigation matters and internal or external requests for information. An archiving tool can help address these issues by enabling an organization to automate its retention policies... Posted September 18, 2009

This year is the 400th anniversary of New Amsterdam, now more familiarly known as New York City. In 1609, Henry Hudson, an Englishman sailing for the Dutch East India Company, made the first exploration of what is now New York harbor and of the majestic river that today bears his name, laying the foundation for the Dutch claim on the area. His voyage of discovery led to the creation of the Dutch West India Company and ultimately to the founding of New Netherland, including its trading post at the mouth of the river—New Amsterdam... Posted September 18, 2009

Offers integrated e-discovery, archiving and compliance Posted September 02, 2009

FTI Consulting rolls out new appliance Posted August 26, 2009

In a challenging economic climate, the name of the game is lowering costs and doing more with less. In our personal lives, we postpone or forego purchases that we do not deem absolutely necessary. In our business lives, we look for ways to do things more efficiently. We cut costs from day-to-day operations and take steps to increase the productivity and value of resources... Posted August 18, 2009

IBM facilitates decision-making Posted August 17, 2009

Improving client services Posted August 17, 2009

Enhanced e-discovery and early case assessment Posted August 17, 2009

CA and Acxiom partner Posted August 05, 2009

IRE 2.2 saves time, adds value Posted August 05, 2009

As more and more information is communicated through informal channels such as blogs and wikis, the importance of incorporating those electronic documents into a formal life cycle strategy also increases. An area of particular vulnerability is the issue of knowledge retention as the baby boomer generation moves into retirement... Posted August 03, 2009

With more than 500 fee-earners in 12 practice groups, cost-control and productivity have been critical concerns for Taylor Wessing LLP, a UK top-20 law firm specializing in intellectual property law. Recognizing that the pervasiveness of paper documents represented a large hidden cost, Tim Hyman, IT director, embarked on an ambitious program to transform how documents flowed through the organization. "To create an environment that is less paper-intensive, we implemented a broad portfolio of technology from Autonomy iManage (formerly Interwoven) that enables our professionals to store, access and share a complete range of documents," Hyman said. "That was a crucial first step, but we felt we could extend the value of the implementation even further by streamlining our entire document lifecycle... Posted July 21, 2009

In order to compete effectively in the 21st century, many organizations are designing powerful and unique business processes, and automating these processes with business process management (BPM) technologies. These organizations recognize that their financial performance and the quality of service they provide to their customers are intimately tied to their business processes. For this reason, many organizations consider BPM to be a vital strategic technology that has the power to decrease costs, increase productivity, provide high-quality customer services levels and realize a respectable ROI for their investment. According to a Gartner BPM Survey of more than 50 companies, 78% of the firms reported an ROI of more than 15%. BPM enables organizations to design, automate, monitor and actively control... Posted July 21, 2009

Many companies across a wide range of industries collect the information they need to run their operations by having numerous paper forms filled in, routed, processed and approved. For decades, these information-gathering processes have been paper-based and manual. More recently, IT professionals or systems integrators have been able to cobble together a variety of image capture solutions and middleware with their ECM systems, sometimes with workflow capability, that together enable some form of digital process automation.Now, many organizations including financial institutions, schools, government agencies, medical organizations, manufacturers, high-tech companies and others have realized that taking the paper out of the process saves time and money. The benefits realized... Posted July 21, 2009

Paper is not sexy. First of all, it's flat—no curves! And it's thin—no muscles! Don't even get me started on the fact that it's mostly white. It doesn't even have that certain allure of danger ... unless you count paper cuts. So how come every information manager I've ever known (and I've known a lot) always tells me, "We've got to deal with this paper!" "We're overwhelmed by all this paper!" And my favorite, "We have to tame this paper beast!"The paper beast is still alive and well, after all these years. Despite almost two decades' worth of effort to automate paper-based business processes of all kinds, it might be a little surprising that the issue of "paper" is still on the minds of knowledge managers and business executives... Posted July 21, 2009

Google, the giant in Web search, introduced a service that allows friends to "see" one another's location on their respective mobile devices. The service, a component of Google's social networking services, has different facets. The Latitude feature plots friends on a Google Map. The Connect feature makes it easy to join a community. Those new offerings keep Google in step with similar offerings from online vendors designed for the young and those young at heart. Google and Salesforce.com have taken an important step... Posted July 03, 2009

On the most basic level, we need to take a step back and focus on the fundamental question: Why was the Department of Homeland Security created? It was not created merely to bring together different agencies under a single tent. It was created to enable these agencies to secure the homeland through joint, coordinated action. Our challenge is to realize that goal to the greatest extent possible. —Former Homeland Security Secretary Michael Chertoff to the Senate Subcommittee on Homeland Security, April 20, 2005... Posted June 01, 2009

In general, text analysis refers to the process of extracting interesting and non-trivial information and knowledge from unstructured text. Text analysis differs from traditional search in that, whereas search requires a user to know what he or she is looking for, text analysis attempts to discover information in a pattern that is not known beforehand (through the use of advanced techniques such as pattern recognition, natural language processing, machine learning and so on). By focusing on patterns and characteristics, text analysis can produce better search results and deeper data analysis, thereby providing quick retrieval of information that otherwise would remain hidden.
Text analysis is particularly interesting in areas where users must discover new information, such as in criminal investigations, legal discovery and when performing due-diligence investigations. Such investigations require 100% recall; i.e., users cannot afford to miss any relevant information....
Posted June 01, 2009

Vignette is Open Text's latest Posted May 11, 2009

Greater scalability, security, usability Posted May 11, 2009

Attempting to address compliance requirements, many companies have taken the brute force approach to information management by saving everything, typically in one mass repository. With regulations only rarely requiring the retention... Posted May 04, 2009

In today's marketplace, with data repositories across the enterprise growing at exponential rates, internal knowledge and relevant information is becoming increasingly difficult to find and retrieve when it is needed. With enterprise discovery... Posted May 04, 2009

Posted May 01, 2009

DocuShare takes more big steps Posted April 06, 2009

Posted March 01, 2009

Posted March 01, 2009

Publishing this list is the most difficult project KMWorld undertakes every year, and I've been heading the effort since it began in 2000. Our somewhat informal judging process taps the individual and collective wisdom of colleagues, analysts, system integrators and even a selected group of users... Posted March 01, 2009

Anyone who has spent time in a hospital emergency department (ED) or even watched television shows about them realizes that they present a daunting knowledge management challenge... Posted March 01, 2009

"Going green" has become a topic of increased attention lately, but it's nothing new to knowledge management. By its nature, knowledge management promotes efficiency and optimal use of resources, which often reduces the amount of energy required to achieve a given goal. What has changed is the heightened awareness of those benefits... Posted February 02, 2009

KMWorld magazine recently hosted a roundtable discussion that focused on e-discovery. We reproduce the conversation here because of its uniquely comprehensive view of e-discovery, from the nitty-gritty details to the overall impact... Posted February 02, 2009

Imagine: Company A and Company B each receive notice of litigation and are given 100 days to pull together all documents deemed relevant to the cases being brought against them. Both will undergo the process of e-discovery... Posted February 02, 2009

With the implementation of FRE 502, the use of advanced analytical software such as concept searching in your review platform becomes an important tool in preventing inadvertent waiver of privilege. Concept searching can also play a critical role... Posted February 02, 2009

Interest in electronic discovery within many organizations has risen in the past four years. One telling data point is the relative rise in search queries on Google for the term "ediscovery". A report from Google Insights for Search shows a spike... Posted February 02, 2009

Managing legal holds requires an organization to make the same commitment to quality improvement that it applies to any of its business practices, whether it's customer care, manufacturing or inventory management... Posted February 02, 2009

The risks and costs for corporations faced with requests for electronic discovery have never been higher. These realities are forcing most corporate counsel to look for alternatives to the model of outsourcing the management and execution... Posted February 02, 2009

Whether shopping online, browsing the corporate intranet or conducting legal research, end users typically call upon a search engine for one of three reasons: to find, discover or explore information. When it comes to carrying out discovery work... Posted February 02, 2009

Let's say you are CIO/head of legal technology/technical staff. You've just finished getting your company's electronically stored information (ESI) ready for discovery, and are reviewing the costs of the project. One thing's certain: the bill... Posted February 02, 2009

In many instances, when in-house legal professionals require advanced searching capabilities for e-discovery and legal activities, they often default to in-house variants of common Web search tools. However, Web search tools are not optimized... Posted February 02, 2009

In the mid-1960s, the term "email" was simply a way to transfer electronic information from one user's directory to another on the same computer. In the 1970s, email as we now know it evolved through the development of standards... Posted February 02, 2009

In some ways, we were way ahead of the curve. We've been talking on these pages about the challenges of locating, retrieving, indexing and presenting electronic information in the event of litigation—also known as "e-discovery"... Posted February 02, 2009

$775 million price tag Posted January 22, 2009

Content Analyst and Legal XtraNet join forces Posted January 22, 2009

Posted November 03, 2008

The KM Promise Award goes to a vendor who has risen above the noise enough to make our editors take special notice. The KM Reality award goes to an organization that has applied KM practices and technologies in a unique and special way... Posted November 03, 2008
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