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Competitive Intelligence

Buyers' Guide
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When we established our list of 100 Companies That Matter 10 years ago, "knowledge management" was just beginning to be a recognized term in the boardroom. KM is not now (nor will it ever likely be) a household word. Nor is it an application. It's an attitude, a commitment to excellence and innovation shared by the companies, large and small, on this list. A decade ago, a lot of vendors were so intoxicated by their technology that they tried to woo their customers with dazzling features, capabilities they thrust upon clients without fully understanding their legitimate needs. Now, in 2010, that's no longer true. The firms on this list are true solution providers that are dedicated to understanding what their customers need and delivering elegant technology for the requirements of the knowledge economy... Posted March 01, 2010

New research services and delivery models Posted February 23, 2010

Dow Jones introduces new tool Posted December 02, 2009

NewsGator releases Social Sites 3.0 Posted September 30, 2009

How many times have you searched the Web and received a laundry list of 34,000 hits? Have you ever looked beyond the first page or two of search results? Probably not. Much like a search on the public Web, sifting through the vast amounts of unstructured data in your enterprise content management (ECM) system can be an overwhelming and fruitless process.
Most company data is unstructured, and much of it often resides in enterprise content management systems. If it is leveraged properly, this valuable information can help your company improve customer satisfaction, gain competitive advantage, make better decisions and improve the overall productivity of knowledge and other workers. But the sheer volume of data housed in these repositories can render the information useless if your company doesn't have the tools to not only access this information, but also to analyze and extract relevant information...
Posted June 01, 2009

Scads of words have been written about "enterprise search," "knowledge management," "information access," etc. In fact, I am responsible for a scad or two myself.And, of course, it makes sense: When 90% of the information your company possesses is in the form of unstructured text files and email, plus more-or-less formal formats (contracts, PowerPoints, legal documents and marketing material, etc.), it's painfully obvious that tools to access that content will emerge as key components of the knowledge-worker toolset.
But what HASN'T been covered quite as well are the text-mining and analytic tools that exist to find content—and the many relationships between content objects—that are not yet part of the average, daily knowledge worker's regimen.The way it's often been put is this:SEARCH is useful when you know basically what it is you're looking for. A specific email... a contract for a specific deal...
Posted June 01, 2009

Posted March 01, 2009

Publishing this list is the most difficult project KMWorld undertakes every year, and I've been heading the effort since it began in 2000. Our somewhat informal judging process taps the individual and collective wisdom of colleagues, analysts, system integrators and even a selected group of users... Posted March 01, 2009

Endeca complements DAM initiatives Posted November 12, 2008

Attensity unveils Market Voice Posted June 09, 2008

Adds extraction technology Posted May 20, 2008

Posted May 20, 2008

New version of XyEnterprise Contenta S1000D Posted May 14, 2008

Jodange serves up Political Pundit Posted April 16, 2008

So why do these companies matter? Not necessarily because they are the most innovative, but that's a factor. Not because they are ahead of the curve on Enterprise 2.0 initiatives, but that's also a factor.Not because they are the most financially successful (that's not a factor), and not because they have the most efficient marketing engines—that's not a factor either.We have long held that the true essence of knowledge management is an attitude, a single-minded commitment to improvement. Posted February 29, 2008

Attensity unveils VoC On-Demand Posted February 25, 2008

MuseGlobal introduces two new services Posted February 06, 2008

SAVO Group introduces new platform Posted January 30, 2008

Selecting winners for these awards gets more difficult each year. When we handed out the first ones at the 2001 KMWorld conference, we received roughly 20 nominations for each category. The number of submissions has grown each year since then; we received more than 175 (both formal and informal) this year, and paring them down to these finalists was especially tough... Posted November 01, 2007

Tacit releases new version of Illumio Posted November 01, 2007

New service from Northern Light Posted September 26, 2007

Assembling this list is never easy, but for the editorial colleagues, analysts, integrators and select group of users who chose which products belong on it, this year has been especially difficult. Posted August 31, 2007

Announces Version 4.0 Posted July 16, 2007

OutStart unveils SellingEdge.com Posted June 12, 2007

Business Objects to acquire Inxight Posted May 23, 2007

Northern Light's MI Analyst Posted May 07, 2007

Collective Intellect targets financial services Posted March 21, 2007

About a year ago, Dr. Michael Koenig wrote in these pages that unlike many business “fads,” knowledge management didn’t fall into the typical 10-year pattern of boom and bust, with four or five years of explosive growth, followed by a slightly longer period of almost equally dramatic decline. His conclusion: KM is here to stay. Posted March 01, 2007

Northern Light offers new service Posted November 08, 2006

In the five years we have offered the KM Promise and Reality Awards, we have received more than 1,000 submissions. Some of them described exquisite triumphs of technology and implementation; some of them sheer folly... Posted October 27, 2006

Competitive intelligence (CI) has attracted plenty of attention recently because of the explosion of information publicly available now through blogs, wikis, text messages, e-mail and other electronic communications... Posted October 27, 2006

Information intelligence solution Posted October 02, 2006

Broadens and deepens coverage Posted September 06, 2006

Select Trend-Setting Products Posted August 23, 2006

Posted August 23, 2006

Enterprise 2.0 from KnowNow Posted July 31, 2006

Factiva upgrades SalesWorks Posted July 24, 2006

New offering from Thomson Posted July 05, 2006

NewsGator offers new platform Posted June 14, 2006

Posted June 14, 2006

Blogs meet deep data extraction Posted April 26, 2006

Traditional competitive intelligence (CI) solutions are typically one-sided. CI firms deliver either technology tools to facilitate the intelligence process, independent research deliverables that supplement internal analysis or general consulting to guide the process. Once the solution or report is delivered, you are on your own to piece together these cookie-cutter components into an effective, integrated CI function. This patchwork approach does not work well in a global economy that continues to become increasingly unpredictable and at a time when resources are limited at best. . . . Posted March 01, 2006

A recent study by IDC revealed information workers typically spend 17.8 hours per week-estimated at $26,700 per worker annually- simply searching and gathering information. A typical large company may spend $5.7 million annually cutting and pasting information from one source to another. With the shift toward an information economy, globalization and the intensity of competition, automating data collection to support your business intelligence initiatives has never been more important than is today. . . . Posted March 01, 2006

Long after most professionals leave the events and activities of the day behind, a new breed of knowledge workers begins the workday. These silent, unknown professionals interpret and collapse the entirety of the day's events into a clear, manageable flow of information that reaches the highest levels of decision-making around the world. Their task is to produce intelligence-a unique combination of hardware, software, communications, information and human "wetware"-and process facts and factoids, rumors and judgments, opinions and evidence through the complex calculus of human reasoning. . . . Posted March 01, 2006

I've always had a nagging underappreciation for the whole business intelligence thing. I'm just not that into BI. In the first place, BI is always trailing the trend, not spotting it. BI reports are really, really good at telling you what already happened. They're kinda crappy at telling what will happen next. On top of that, they're also undemocratic. Your run-of-the-mill BI tool is like rocket science to most users, so most users don't get to play with it. So, as a result, well-meaning business managers have to go to the one guy's cubicle who knows how to work the analytical tool, and ask "May I have a report, please?" It's like that scene in Oliver. It's sort of pathetic. Worse, then, BI reports are b-o-r-i-n-g ... all squiggly-line graphs that look like yesterday's Dilbert cartoon. . . . Posted March 01, 2006

Biz360 and Feedster partner Posted February 01, 2006

A brand new KMWorld.com Posted November 17, 2005

Inxight partners with Kapow Posted November 16, 2005
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