Rivet Logic: Content, Collaboration and Community Solutions and Services

Enterprise Content Management (ECM)

Traditional approaches to ECM have  deemed to be ineffective—either through expensive proprietary software, outdated legacy systems or out-of-control shared network drives. Through a flexible ECM solution built upon best-of-breed open-source technology, organizations can introduce a wide range of capabilities into the enterprise.

• Document management: Whether dealing with documents, corporate records or scanned images, they need to be managed in a certain way to be made accessible to the right people through the entire document lifecycle while increasing productivity.
• Enterprise search: Project information and digital content is of little value if it can't be obtained easily. Quick information access is vital to productivity and efficiency. An integrated information retrieval solution enables searches across multiple repositories, including content archives and social media content sources.
• Social content: With the growing role social software plays in how we conduct business today, we need a way to leverage the mass amounts of unmanaged content produced. By focusing on the new vision of social content management, enterprises now can fully leverage social content and derive maximum value from it.
• Digital asset management: In today's fast evolving digital world, achieving customer engagement means providing ongoing conversations through rich and interactive user experiences delivered across a variety of media channels.
• Publishing: Publishing ensures that the right content is delivered to the right audience at the right time. The publishing process can be streamlined through management of composite assets, XML content management and transformation and publishing of content to various channels.
• Workflow: Workflow functionality ensures that the right person is working on the right task at the right time. A good workflow engine will automatically send out individualized notifications or alerts when a document needs review, editing and/or approval.
• Document scanning and capture: Successful ECM systems must support physical documents that are scanned asimages with the same effectiveness as those generated from desktop applications. Open source scanning platforms can be seamlessly integrated with content management and workflow engines.

Web Experience Management (WEM)

A WEM solution built upon best-of-breed open source technology enables organizations to manage the entire site visitor experience of their websites, social media channels and mobile applications to drive customer engagement and loyalty.

• Managing the experience: Creating an engaging end-user experience is the ultimate goal for all enterprises. WEM helps organizations manage the entire site visitor experience with dynamic content, content targeting, integrated Web analytics, multi-channel delivery, campaign management and more.
• Managing the content: For any website or content-rich application, content is still paramount. A WEM solution enables user-friendly authoring and management of all types of content and metadata-resulting in greater efficiency and end-user control.
• Multi-channel, multi-site publishing: Web publishing is critical to business success as employees, customers and other stakeholders demand instant access to timely information from multiple devices. WEM solutions support multiple delivery channels and eliminate publishing lag time by putting control into the hands of the business end-user.
• Social media integration: Social media has played a critical role in shaping the Web's evolution. It is now all about connecting with each other, collaborating and maintaining ongoing conversations. Social media integration can bring social engagement to any website through user-generated content, Web 2.0 tools and integration with social networking sites.
• Mobile: The proliferation of mobile devices has increased the demand for accessing real-time information on-the-go. And with the user experience being so critical to a Web application's success, it's important to provide that same experience through mobile applications.

Enterprise Collaboration and Community (ECC)

ECC solutions built upon best-of-breed open source technology enable organizations to fully harness a wide range of community and collaboration functionality across enterprisewide initiatives.

• Intranets: Enterprise 2.0 functionality is being adopted to transform static command-and-control intranets into dynamic work environments. Through collaborative features, ECC solutions are allowing organizations to provide more timely information to employees and facilitating meaningful communication and improved team collaboration.
• Internal communities: Today's enterprises are evolving from monolithic entities into team-oriented subcultures of product lines and revenue sources. Building internal employee communities offers tremendous strategic business and operational advantages. ECC solutions are designed to facilitate communication, employee interaction and emergent behavior.
• Portal implementation: As a single access point to an array of content and applications, portals streamline the flow of information and increase productivity. ECC solutions seamlessly integrate portal functionality into existing enterprise systems to further facilitate communication, interactivity and workflow.
• Project collaboration: Employees, departments and teams are often dispersed across multiple physical locations and tasked with many projects, making it difficult to collaborate, manage file versions, track progress and complete tasks on schedule. ECC solutions utilizing project collaboration tools streamline workflow, promote effective communication among employees and enable teams to bring projects in on time and under budget.